> Schumacher European, Ltd damage my property, and all proposed solutions impose hardship to begin with Also, ALL propose solutions offered will amount to nothing towards getting my vehicle to run like it did prior to bringing in for service Common sense tells you unless you drove my vehicle PRIOR to the upgrade you would have NO idea of the performance loss after the update Schumacher European, Ltdrefuses to acknowledge my complaint of degraded performance AND gas mileage is a direct result of them doing an unauthorized update to my vehicle
January 19, [redacted] Dear [redacted] ***:This letter is JEA’s response to your complaint filed with the Revdex.com dated January 6, to remove a negative credit reporting associated with service started at [redacted] *** Your JEA account has been sent to the Credit Bureau(s) to be deleted This may take up to Business days to be deleted on the recordsShould you need anything else, please call our customer care center Monday through Friday, 8:a.mto 7:p.mand on Saturday, 8:a.mto noon at ###-###-#### Sincerely, [redacted] Customer Advocacy and Resolution Team
This client is interested in purchasing a vehicle for cash Being that the amount of the vehicle is very large ($75,000) and the type of vehicle which he wishes to buy, our Red Flags program kicks in and we require the customer to come to our dealership and go through a very simple id verifiaction process When someone does not wish to follow a procedure which all of our clients are happy to do, we start asking questions.Being that he is in the auto indusrty, we are a little shocked that he would be unwilling to provide basic identification and that he would rather become confronational about the process Therefore, we have communicated that we would really rather not do business with him
*** [redacted] [redacted] October 20, [redacted] *** [redacted] Dear Mr***, This letter is JEA’s response to the above referenced incident number and the concerns outlined belowMr [redacted] has been contacted by JEA regarding his concerns with his internal credit score and fees that were added to his accountWe have resolved the customer’s issue and consider this matter closed Mr [redacted] was happy to hear from us and with the adjustment made to his account Sincerely, [redacted]
***, Our dealership followed the Mercedes-Benz prescribed repair process with regard to any outstanding Recalls and/or technical updates for your vehicleYou have asked for our help and the help of Mercedes-Benz USA in this matter We have offered to have you drive with our Shop Foreman and/or our Service ManagerWe have reached out to our Mercedes-Benz USA technical representative They have given us specific recommendations given your complaintMercedes-Benz USA has recommended having our Shop Foreman drive the vehicle with a Mercedes-Benz Technical Specialist at our dealership Mercedes-Benz USA has even suggested that you bring the vehicle into Flagstaff (high elevation) to have it looked at and the Technical Specialist can meet you there We are more than happy to help, however, there is a process that we must follow If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule Please select one: ATest drive with our Shop Forman and a Mercedes-Benz Technical Specialist and/or bring it in and let us perform additional testing (Our recommendation for now) BTake to Mercedes-Benz of Flagstaff Test and drive with their Shop Forman and a Mercedes-Benz Technical SpecialistCSet up a meeting with myself and our Parts and Service Director to discuss Sincerely, Kevin S*** General Manager ###-###-#### text/cell Schumacher European, Ltd [redacted] *** Phoenix, Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
Regards,
*** ***
*** *** *** *** *** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** ***
*** *** ***
*West Church StreetJacksonville, Florida 32202-3139 October 21,
2016 Nathan OieRevdex.comBeach Boulevard Ste 202Jacksonville, Florida 32207-4783 RE: *** *** *** *** *** *** ***
*** *** Dear *** ***, This letter is in response to the customer’s correspondence submitted to the Revdex.com on 10/12/requesting detail information on her power outage and credit for food loss. Our records indicate that on 10/08/JEA’s line crew removed trees off lines in locations in their area. JEA restored power on Hipps Road and Shindler Road when a fuse caused an outage at Jennifer Boulevard. While we understand that Hurricane Matthew may have caused hardship to the customers neither JEA nor the City reimburse for losses caused by acts of nature. JEA apologizes that we were not able to grant the customers request and trust that they can understand our position. Respectfully, * ***Customer Resolution Management
This client is interested in purchasing a vehicle for cash. Being that the amount of the vehicle is very large ($75,000) and the type of vehicle which he wishes to buy, our Red Flags program kicks in and we require the customer to come to our dealership and go through a very simple id...
verifiaction process. When someone does not wish to follow a procedure which all of our clients are happy to do, we start asking questions.Being that he is in the auto indusrty, we are a little shocked that he would be unwilling to provide basic identification and that he would rather become confronational about the process. Therefore, we have communicated that we would really rather not do business with him.
[redacted], Our dealership followed the Mercedes-Benz prescribed repair process with regard to any outstanding Recalls and/or technical updates for your vehicle. You have asked for our help and the help of Mercedes-Benz USA in this matter. We have offered to have you drive with our Shop Foreman and/or our Service Manager. We have reached out to our Mercedes-Benz USA technical representative . They have given us specific recommendations given your complaint. Mercedes-Benz USA has recommended having our Shop Foreman drive the vehicle with a Mercedes-Benz Technical Specialist at our dealership. Mercedes-Benz USA has even suggested that you bring the vehicle into Flagstaff (high elevation) to have it looked at and the Technical Specialist can meet you there. We are more than happy to help, however, there is a process that we must follow. If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule. Please select one: A. Test drive with our Shop Forman and a Mercedes-Benz Technical Specialist and/or bring it in and let us perform additional testing (Our recommendation for now) B. Take to Mercedes-Benz of Flagstaff Test and drive with their Shop Forman and a Mercedes-Benz Technical SpecialistC. Set up a meeting with myself and our Parts and Service Director to discuss. Sincerely, Kevin S[redacted] General Manager ###-###-#### text/cell Schumacher European, Ltd. [redacted] Phoenix, Arizona 85054
To whom it may concern,Our dealership performed a Mercedes-Benz Service Campaign on [redacted] van. We have engaged with Mercedes-Benz and offered several solutions to [redacted] as noted below.We stand by ready to help in this matter. However, we must use a process as outlined by the manufacturer...
(MBUSA). Schumacher European, Ltd. cannot be part of any process not endorsed byMBUSA. Please review the email sent several weeks ago. On 7/7/2016 2:38 PM, Kevin S[redacted] wrote: > [redacted], > > > You have asked for our help in this matter. We have offered to have you drive with our shop foreman. > We have reached out to Mercedes-Benz USA. They have given us specific recommendations given your complaint. > > MBUSA has asked that you bring the vehicle into Flagstaff (high elevation) to have it looked at. > > We are more than happy to help, however, there is a process that we must follow. > > If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule. > > Please select one: > > A. Drive with our shop Forman or bring it in and let us perform > additional testing (Our recommendation for now) B. Take to Flagstaff > C. Set up a meeting to discuss > > > Sincerely, > > > Kevin S[redacted] > General Manager > ###-###-#### text/cell > > Schumacher European, Ltd. > [redacted] > Phoenix, Arizona 85054
2016 [redacted] [redacted]
*
[redacted] Dear Mr. [redacted], This letter is JEA’s response to the above referenced incident number and the concerns outlined below. Mr. [redacted] has been contacted by JEA regarding his concerns with his internal credit score and fees that were added to his account. We have resolved the customer’s issue and consider this matter closed. Mr. [redacted] was happy to hear from us and with the adjustment made to his account. Sincerely, [redacted]
> Schumacher European, Ltd. damage my property, and all proposed solutions impose hardship to begin with. Also, ALL propose solutions offered will amount to nothing towards getting my vehicle to run like it did prior to bringing in for service. Common sense tells you unless you drove my vehicle PRIOR to the upgrade you would have NO idea of the performance loss after the update. Schumacher European, Ltd. refuses to acknowledge my complaint of degraded performance AND gas mileage is a direct result of them doing an unauthorized update to my vehicle.
January 19, 2016[redacted]Dear [redacted]:This letter is JEA’s response to your complaint filed with the Revdex.com dated January 6, 2016 to remove a negative credit reporting...
associated with service started at [redacted] Your JEA account has been sent to the Credit Bureau(s) to be deleted. This may take up to 3 Business days to be deleted on the records. Should you need anything else, please call our customer care center Monday through Friday, 8:00 a.m. to 7:00 p.m. and on Saturday, 8:00 a.m. to noon at ###-###-####. Sincerely,[redacted]Customer Advocacy and Resolution Team
> Schumacher European, Ltd damage my property, and all proposed solutions impose hardship to begin with Also, ALL propose solutions offered will amount to nothing towards getting my vehicle to run like it did prior to bringing in for service Common sense tells you unless you drove my vehicle PRIOR to the upgrade you would have NO idea of the performance loss after the update Schumacher European, Ltdrefuses to acknowledge my complaint of degraded performance AND gas mileage is a direct result of them doing an unauthorized update to my vehicle
January 19, [redacted] Dear [redacted] ***:This letter is JEA’s response to your complaint filed with the Revdex.com dated January 6, to remove a negative credit reporting associated with service started at [redacted] *** Your JEA account has been sent to the Credit Bureau(s) to be deleted This may take up to Business days to be deleted on the recordsShould you need anything else, please call our customer care center Monday through Friday, 8:a.mto 7:p.mand on Saturday, 8:a.mto noon at ###-###-#### Sincerely, [redacted] Customer Advocacy and Resolution Team
This client is interested in purchasing a vehicle for cash Being that the amount of the vehicle is very large ($75,000) and the type of vehicle which he wishes to buy, our Red Flags program kicks in and we require the customer to come to our dealership and go through a very simple id verifiaction process When someone does not wish to follow a procedure which all of our clients are happy to do, we start asking questions.Being that he is in the auto indusrty, we are a little shocked that he would be unwilling to provide basic identification and that he would rather become confronational about the process Therefore, we have communicated that we would really rather not do business with him
*** [redacted] [redacted] October 20, [redacted] *** [redacted] Dear Mr***, This letter is JEA’s response to the above referenced incident number and the concerns outlined belowMr [redacted] has been contacted by JEA regarding his concerns with his internal credit score and fees that were added to his accountWe have resolved the customer’s issue and consider this matter closed Mr [redacted] was happy to hear from us and with the adjustment made to his account Sincerely, [redacted]
***, Our dealership followed the Mercedes-Benz prescribed repair process with regard to any outstanding Recalls and/or technical updates for your vehicleYou have asked for our help and the help of Mercedes-Benz USA in this matter We have offered to have you drive with our Shop Foreman and/or our Service ManagerWe have reached out to our Mercedes-Benz USA technical representative They have given us specific recommendations given your complaintMercedes-Benz USA has recommended having our Shop Foreman drive the vehicle with a Mercedes-Benz Technical Specialist at our dealership Mercedes-Benz USA has even suggested that you bring the vehicle into Flagstaff (high elevation) to have it looked at and the Technical Specialist can meet you there We are more than happy to help, however, there is a process that we must follow If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule Please select one: ATest drive with our Shop Forman and a Mercedes-Benz Technical Specialist and/or bring it in and let us perform additional testing (Our recommendation for now) BTake to Mercedes-Benz of Flagstaff Test and drive with their Shop Forman and a Mercedes-Benz Technical SpecialistCSet up a meeting with myself and our Parts and Service Director to discuss Sincerely, Kevin S*** General Manager ###-###-#### text/cell Schumacher European, Ltd [redacted] *** Phoenix, Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
Regards,
*** ***
*** *** *** *** *** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** ***
*** *** ***
*West Church StreetJacksonville, Florida 32202-3139 October 21,
2016 Nathan OieRevdex.comBeach Boulevard Ste 202Jacksonville, Florida 32207-4783 RE: *** *** *** *** *** *** ***
*** *** Dear *** ***, This letter is in response to the customer’s correspondence submitted to the Revdex.com on 10/12/requesting detail information on her power outage and credit for food loss. Our records indicate that on 10/08/JEA’s line crew removed trees off lines in locations in their area. JEA restored power on Hipps Road and Shindler Road when a fuse caused an outage at Jennifer Boulevard. While we understand that Hurricane Matthew may have caused hardship to the customers neither JEA nor the City reimburse for losses caused by acts of nature. JEA apologizes that we were not able to grant the customers request and trust that they can understand our position. Respectfully, * ***Customer Resolution Management
This client is interested in purchasing a vehicle for cash. Being that the amount of the vehicle is very large ($75,000) and the type of vehicle which he wishes to buy, our Red Flags program kicks in and we require the customer to come to our dealership and go through a very simple id...
verifiaction process. When someone does not wish to follow a procedure which all of our clients are happy to do, we start asking questions.Being that he is in the auto indusrty, we are a little shocked that he would be unwilling to provide basic identification and that he would rather become confronational about the process. Therefore, we have communicated that we would really rather not do business with him.
[redacted], Our dealership followed the Mercedes-Benz prescribed repair process with regard to any outstanding Recalls and/or technical updates for your vehicle. You have asked for our help and the help of Mercedes-Benz USA in this matter. We have offered to have you drive with our Shop Foreman and/or our Service Manager. We have reached out to our Mercedes-Benz USA technical representative . They have given us specific recommendations given your complaint. Mercedes-Benz USA has recommended having our Shop Foreman drive the vehicle with a Mercedes-Benz Technical Specialist at our dealership. Mercedes-Benz USA has even suggested that you bring the vehicle into Flagstaff (high elevation) to have it looked at and the Technical Specialist can meet you there. We are more than happy to help, however, there is a process that we must follow. If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule. Please select one: A. Test drive with our Shop Forman and a Mercedes-Benz Technical Specialist and/or bring it in and let us perform additional testing (Our recommendation for now) B. Take to Mercedes-Benz of Flagstaff Test and drive with their Shop Forman and a Mercedes-Benz Technical SpecialistC. Set up a meeting with myself and our Parts and Service Director to discuss. Sincerely, Kevin S[redacted] General Manager ###-###-#### text/cell Schumacher European, Ltd. [redacted] Phoenix, Arizona 85054
To whom it may concern,Our dealership performed a Mercedes-Benz Service Campaign on [redacted] van. We have engaged with Mercedes-Benz and offered several solutions to [redacted] as noted below.We stand by ready to help in this matter. However, we must use a process as outlined by the manufacturer...
(MBUSA). Schumacher European, Ltd. cannot be part of any process not endorsed byMBUSA. Please review the email sent several weeks ago. On 7/7/2016 2:38 PM, Kevin S[redacted] wrote: > [redacted], > > > You have asked for our help in this matter. We have offered to have you drive with our shop foreman. > We have reached out to Mercedes-Benz USA. They have given us specific recommendations given your complaint. > > MBUSA has asked that you bring the vehicle into Flagstaff (high elevation) to have it looked at. > > We are more than happy to help, however, there is a process that we must follow. > > If you prefer to come and meet and discuss the matter, I welcome such a meeting and will endeavor to meet on your schedule. > > Please select one: > > A. Drive with our shop Forman or bring it in and let us perform > additional testing (Our recommendation for now) B. Take to Flagstaff > C. Set up a meeting to discuss > > > Sincerely, > > > Kevin S[redacted] > General Manager > ###-###-#### text/cell > > Schumacher European, Ltd. > [redacted] > Phoenix, Arizona 85054
[redacted] October 20,...
2016 [redacted] [redacted]
*
[redacted] Dear Mr. [redacted], This letter is JEA’s response to the above referenced incident number and the concerns outlined below. Mr. [redacted] has been contacted by JEA regarding his concerns with his internal credit score and fees that were added to his account. We have resolved the customer’s issue and consider this matter closed. Mr. [redacted] was happy to hear from us and with the adjustment made to his account. Sincerely, [redacted]
> Schumacher European, Ltd. damage my property, and all proposed solutions impose hardship to begin with. Also, ALL propose solutions offered will amount to nothing towards getting my vehicle to run like it did prior to bringing in for service. Common sense tells you unless you drove my vehicle PRIOR to the upgrade you would have NO idea of the performance loss after the update. Schumacher European, Ltd. refuses to acknowledge my complaint of degraded performance AND gas mileage is a direct result of them doing an unauthorized update to my vehicle.
January 19, 2016[redacted]Dear [redacted]:This letter is JEA’s response to your complaint filed with the Revdex.com dated January 6, 2016 to remove a negative credit reporting...
associated with service started at [redacted] Your JEA account has been sent to the Credit Bureau(s) to be deleted. This may take up to 3 Business days to be deleted on the records. Should you need anything else, please call our customer care center Monday through Friday, 8:00 a.m. to 7:00 p.m. and on Saturday, 8:00 a.m. to noon at ###-###-####. Sincerely,[redacted]Customer Advocacy and Resolution Team