Revdex.com:
Just so I do not miss any of the concerns that Ms*** has listed in her last response I have numbered my responses below in the same order she has listed them#- I am sorry that you did not receive a carfax, we post a carfax on-line with every single one of our vehicles that customers may access whenever they would likeHowever we do not physically print one unless it is specifically requestedI just pulled a new one for you and it is attached here#- No I am sorry it does not make senseWe only receive the document that we provided in the last response from an inspection, we are not given anything elseIt passes by being inspected by a NYS licensed inspector I also believe it has to be physically plugged in to a NYS Inspection stationYou have received everything we receive#- I will only respond to this by saying that Certified AutoBrokers conducts business with the highest level of Integrity possibleWhenever dealing with any situation like this the first thing we ask ourselves is what is the "right" thing to do and what would we expect in this situation if we were the customerWhen we ask ourselves that and after researching the issues Ms*** is having it is clear to us that the right thing to do would be to bring this issue up to *** *** **as a product defect
I am very sorry to say that this complaint does not appear to be resolvableI have tried to answer all of Ms***' concerns and as I have stated several times before I completely understand her frustration with the problems she is havingHowever we were positive that these issues did not exist months ago when the car was soldMs*** has made it clear that she does not believe us and although we have provided information that we believe shows that it is possible for this corrosion to occur very quickly and come from the inside out where it would not have been visible to the mechanics performing the pre-sale inspection Ms*** seems determined to continue to only believe that we knowingly sold a car that would later be a problem for herTo that all I can say is, we have never and would never.We do believe this is an issue that does have merit, however as is well documented on the internet we believe it is an issue that should be brought to the attention of *** *** **and although that this is not as easy an option as going after a smaller, local company we believe it is the right course of actionThank You,
Chris ***
Revdex.com:
Just so I do not miss any of the concerns that Ms*** has listed in her last response I have numbered my responses below in the same order she has listed them#- I am sorry that you did not receive a carfax, we post a carfax on-line with every single one of our vehicles that customers may access whenever they would likeHowever we do not physically print one unless it is specifically requestedI just pulled a new one for you and it is attached here#- No I am sorry it does not make senseWe only receive the document that we provided in the last response from an inspection, we are not given anything elseIt passes by being inspected by a NYS licensed inspector I also believe it has to be physically plugged in to a NYS Inspection stationYou have received everything we receive#- I will only respond to this by saying that Certified AutoBrokers conducts business with the highest level of Integrity possibleWhenever dealing with any situation like this the first thing we ask ourselves is what is the "right" thing to do and what would we expect in this situation if we were the customerWhen we ask ourselves that and after researching the issues Ms*** is having it is clear to us that the right thing to do would be to bring this issue up to *** *** **as a product defect
I am very sorry to say that this complaint does not appear to be resolvableI have tried to answer all of Ms***' concerns and as I have stated several times before I completely understand her frustration with the problems she is havingHowever we were positive that these issues did not exist months ago when the car was soldMs*** has made it clear that she does not believe us and although we have provided information that we believe shows that it is possible for this corrosion to occur very quickly and come from the inside out where it would not have been visible to the mechanics performing the pre-sale inspection Ms*** seems determined to continue to only believe that we knowingly sold a car that would later be a problem for herTo that all I can say is, we have never and would never.We do believe this is an issue that does have merit, however as is well documented on the internet we believe it is an issue that should be brought to the attention of *** *** **and although that this is not as easy an option as going after a smaller, local company we believe it is the right course of actionThank You,
Chris ***
I *** *** put down $on a vehicle and the company will not refund me the money back