Dear Revdex.com,I am emailing in reference to the customer complaint filed by [redacted] [redacted] I would like to present facts surrounding the customer complaintCustomer [redacted] brought in two rugs for cleaning on 1/7/14, please refer to [redacted] , rugs have been cleaned and customer paid the cleaning chargesCustomer [redacted] consigned the same two rugs for sale at $each, please refer to PR-Dover Rug accepts rugs on consignment from multiple sources, vendors, home owners, Dover Rug customers etcAccepting rugs on consignment does not constitute an offer from Dover Rug to buy or take rugs in tradeRugs are owned by consignee and its there property and they establish the priceDover Rug charges 15% selling commission for this serviceCustomer [redacted] wanted to trade in rugs which were not purchased from Dover RugCustomer was made aware of Dover Rug trade in policyIt is posted on our website, it is displayed at every sales persons desk and all points of saleThis policy is communicated to all our customers verbally, in writing, posted throughout the store and on our website It states very clearly:LIFE TIME TRADE POLICY Dover Rug & Home offers a lifetime trade in policy for any hand knotted Oriental rug purchased from usYour investment in a rug is always protected with usYou may trade in your hand knotted Dover Oriental Rug at any time towards the retail price of any other hand knotted Dover Oriental Rug in our store provided that you properly maintain, care and clean your Dover Oriental Rug while with you.Dover Rug & Home is under no obligation to take customer [redacted] 's rugs in trade because they were not purchased from usAs a courtesy to [redacted] s we offered take there rugs in trade according to our standard trade terms mentioned earlier.Mr & Mrs [redacted] were in our store Friday 8/looking for rugs to purchase and made a selection of rugs, when the sales person reminded them of our trade in policy they became belligerent, extremely rude, made a scene in the store and accused our Sales Manager of lying etc Dover Rug & Home has an impeccable reputation with our trade practices for three generations, customer satisfaction, size of our company and our growth is a testament of our ethical trade practicesWe welcome [redacted] 's to trade in there rugs according our long standing trade in termsThe Customer already picked up two Consignment Rugs today 08/13/Please see document CONSIGNMENT RETURN No [redacted] .Please fee free to contact me with any questions you may have
Dear Revdex.com,I am emailing in reference to the customer complaint filed by [redacted] [redacted] I would like to present facts surrounding the customer complaintCustomer [redacted] brought in two rugs for cleaning on 1/7/14, please refer to [redacted] , rugs have been cleaned and customer paid the cleaning chargesCustomer [redacted] consigned the same two rugs for sale at $each, please refer to PR-Dover Rug accepts rugs on consignment from multiple sources, vendors, home owners, Dover Rug customers etcAccepting rugs on consignment does not constitute an offer from Dover Rug to buy or take rugs in tradeRugs are owned by consignee and its there property and they establish the priceDover Rug charges 15% selling commission for this serviceCustomer [redacted] wanted to trade in rugs which were not purchased from Dover RugCustomer was made aware of Dover Rug trade in policyIt is posted on our website, it is displayed at every sales persons desk and all points of saleThis policy is communicated to all our customers verbally, in writing, posted throughout the store and on our website It states very clearly:LIFE TIME TRADE POLICY Dover Rug & Home offers a lifetime trade in policy for any hand knotted Oriental rug purchased from usYour investment in a rug is always protected with usYou may trade in your hand knotted Dover Oriental Rug at any time towards the retail price of any other hand knotted Dover Oriental Rug in our store provided that you properly maintain, care and clean your Dover Oriental Rug while with you.Dover Rug & Home is under no obligation to take customer [redacted] 's rugs in trade because they were not purchased from usAs a courtesy to [redacted] s we offered take there rugs in trade according to our standard trade terms mentioned earlier.Mr & Mrs [redacted] were in our store Friday 8/looking for rugs to purchase and made a selection of rugs, when the sales person reminded them of our trade in policy they became belligerent, extremely rude, made a scene in the store and accused our Sales Manager of lying etc Dover Rug & Home has an impeccable reputation with our trade practices for three generations, customer satisfaction, size of our company and our growth is a testament of our ethical trade practicesWe welcome [redacted] 's to trade in there rugs according our long standing trade in termsThe Customer already picked up two Consignment Rugs today 08/13/Please see document CONSIGNMENT RETURN No [redacted] .Please fee free to contact me with any questions you may have