Certified Carpet Distributors

Review: Had [redacted] One 10.0 laminate flooring installed in living room, dining room,and hall by[redacted] in October 2012. The flooring crackled like Rice Krispies when you walked across it. I contacted [redacted] about this and they said to wait a year for it to settle in, if it is still doing it after a year to call them. After a year, they were notified that the floor still crackled when walking on it. Their flooring installer, [redacted], came out and agreed that something was wrong with the floor because it crackled "everywhere", not in just one spot. He advised us not to worry about, that he installed the flooring properly, and the flooring was fully covered and guarantee. He said that he would contact the manufacturing representative and have them inspect. The factory rep was slow in responding. [redacted] from the factory finally came out and said I had to remove all the baseboard so that he could inspect the gap between the wall and the flooring. The base board removed, [redacted] notified [redacted], who took several weeks to return to inspect. He returned with the installer, [redacted], and said 1/2 " gap had to be cut around all the flooring (there was already a gap of about 1/4 "). He also said if that didn't fix the problem, he would put in a claim to make this right. The 1/2" gap was cut, and the floor allowed to settle for 4-6 weeks, but the crackling continued. [redacted] from [redacted] took photos of the gap and sent them to [redacted], letting him know the problem was still there. It has been 4 weeks and I have not heard from [redacted].Desired Settlement: Store credit to pick out a different flooring to be installed. (the flooring we bought is no longer available).