Certified Chimney

On September 5, I our service manager Mark spoke to [redacted] and all issues have been resolvedOn behalf of our sales associate, office and service staff we extend our apologies for any misunderstandings this has caused and have issued a refund for the delivery fee in the amount of $In an effort to compensate [redacted] concerning the availability of the merchandise and for her time spent and trouble, we have also issued a courtesy gift certificate in the amount of$65.25.The total of the refund and gift certificate is $Joe Tahan's takes great pride in servicing our customers both during and after the saleWe want to thank [redacted] for making Joe Tahan's her furniture source and we hope to have that opportunity in the future!Sincerely, Genevieve ***

Attn: [redacted] ID: # [redacted] Dear Ms [redacted] With response to the above complaint we submit the following:We have spoken to our customer and a full refund of $was issued to the Credit Card company, [redacted] ***, today, for the pillows that our customer didn't like.We have told them to keep the pillows, since pillows, as a rule, are non-returnableWe hope, perhaps, someone in their household may like them and be able to use them.A copy of the credit to [redacted] is attached for your reviewA copy will be sent to the customer by mail as well.If you have any other concerns or questions, please feel free to contact me.Sincerely,Bernadette Tahan Q [redacted] VPJoe Tahan's Furniture [redacted]

Mr [redacted] purchased furniture on July 28, invoice # [redacted] Our service department received a call months later on Dec.21, concerning the middle seat on their sofa A technician was dispatched after the holidays, on Jan5, at which time his diagnostic revealed that the center seat casing needed to be replaced Mr [redacted] was informed that parts would be ordered from the manufacturer and as soon as they arrived at our facility he would be called to set a time to complete the repairThis repair was fully covered under the manufacturers warranty and at no charge to the customerMr [redacted] also complained that the arms on his sofa were misshapenAs you can see in the photos, this sofa has a “pillow top arm” A soft compression of the insides is very with usageOur technician did explain that to the customer Since Mr [redacted] was not happy with the “pillow top” arm, Tahan’s offered to add more foam inside each arm so that it would respond with a firmer tone and the stuffing would not shiftBoth the factory and Tahan’s are dedicated to resolving these issues, and Mr [redacted] ’s are not only easily resolved, they are completely covered under the manufacturing warrantyA complete new seat for his sofa has been ordered, and the foam for his arms is currently in stockJoe Tahan’s takes great pride in our customer service during and after the sale, and if Mr [redacted] will allow us, we would like the opportunity to complete the service Sincerely, Genevieve Tahan pg is a photo showing sofa to be repaired

Hello Revdex.com.Mark our manager spoke to our customer Thursday November to set up an appointment on Monday November for our service technician concerning the repair of his sectionalOur customer was not available and said he would call us back.Concerning the dinette set, options were discussed.The first was to beef up the chairs he has to make them stronger and more suited to his needs.The second option was to give him new frames, the same styleWe would also beef those up to make them stronger.The third option which our customer suggested was to upgrade and select new chairs and keep his current tableWe did explain that we have no other chairs to match the table he would be keepingSince there were no other chairs that would match his current table we then offered the fourth optionThe fourth option was to return the entire dinette in exchange for an upgrade levelOur customer would receive full credit from the returned dinette set towards the re-selectThe fifth option was to return the entire dinette set and take a full refundCustomer satisfaction is our primary goal and we are confident that we have offered every option available Since our customer chose the return and refund option we will call to schedule the pick up as soon as possibleOur service department will also set up an appointment to complete the repairs on his sectional.Joe Tahan’s is proud of the continued service we have provided over the many years we have been in businessWe are always willing to go that extra mile to make sure our customers are taken care of and we look forward to hearing from our customer.Thank you,Genevieve ***

It is unfortunate that MrCarcone is dissatisfied with our serviceThe cat damage is being done free of charge even though it is not covered under the warrantyThis is the second rip we are fixing for free that is not covered under the factory warranty Customer satisfaction is our goal and we do hope that MrCarcone takes everything into consideration and allows us to complete the final repairs on his sectionalSince all six chairs broke within weeks of delivery then we must assume that it is not meeting the customers needs therefore Tahan's is happy to allow the customer to return the item and issue a full refundThat too will be arranged by our delivery department

On behalf of Mark our service manager, our sales associates, office and service staff we extend apologies to *** andhis Mother *** *** for any misunderstandings we have causedThe bedroom being discontinued by the factory was the last and only one left therefore it was showcased in
our clearancecenterThe head board had some imperiections as well and unfortunately all of this was somehow not made clear at timeof saleWe are very sorry that it was not.In an effort to compensate the customer concerning the misunderstanding, our manager Chris asked if they would like tore-select an entire new bedroomUnfortunately the clearance bedroom they purchased was a value that could not bematched.At this point our only option was to repair the head board with parts we have in our warehouseOur warehouse currentlyis undergoing renovation and the parts could not be foundI regret that our manger did not contact the customer aspromised therefore the repair was not completed in a timely fashionThis is not our intent at Tahan's FurnitureWe go togreat lengths to make sure our customers are taken care of and there service needs are rnet.I personally would like to thank *** and her son for the professional and courteous manner in which they handledthemselves and my only regret is that I could not have rectified these problems soonerI am happy to report that theissues concerning the furniture purchased at our clearance center have been resolvedWe repaired the head board onThursday September and *** was very satisfied with the results.It is not my intent to challenge either party on the damage of a divider in *** home, since that will not rectify theproblem but I am willing to issue a $gift certificate as a good will gesture.Joe Tahan's takes great pride in our customer service during and after the sale and we look forward to *** and hismother *** making us their furniture source in the future.Sincerely,Genevieve ***

I am writing to inform you that our service manager Mark spoke to Mr*** and all issues have been resolvedWe wouldfirst like to extend our apologies to both Kevin and Brittany for any inconvenience this has caused them.In our efforts to improve future customer pick ups and deliveries our
warehouse is currently under complete renovationwhich resulted in different pick up locations.To offset the extra mileage traveling between these locations and inconvenience, we are replacing the floor model chairselected at our clearance center by Brittany with a brand new chair at Hle same clearance priceTile brand new chairretails for $and the clearance floor model chair was priced at $277, a savings of $has been passed on to tile***.Joe Tahan's furniture takes great pride in servicing our customers during and after the saleWe would like to thank ***and *** and we look forward to their patronage in the future.Sincerely,Genevieve ***

On September 5, I our service manager Mark spoke to *** and all issues have been resolvedOn behalf of our sales associate, office and service staff we extend our apologies for any misunderstandings this has caused and have issued a refund for the delivery fee in the amount of $In an
effort to compensate *** concerning the availability of the merchandise and for her time spent and trouble, we have also issued a courtesy gift certificate in the amount of$65.25.The total of the refund and gift certificate is $Joe Tahan's takes great pride in servicing our customers both during and after the saleWe want to thank *** for making Joe Tahan's her furniture source and we hope to have that opportunity in the future!Sincerely, Genevieve ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please call my cell phone *** to schedule everything
Regards,
*** ***

Clarification taken over the phone: Consumer desired settlement: Billing adjustment The pillows were supposed to be a gift with purchase We did not want or use the pillows They are still in the original box We do not think we should be stuck paying $
apiece for pillows we cannot use We have done business with this store in the past and would like to continue to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I still do not agree with the response, there is no way you know what cleaner I used to try to get the stain out that is an assumption on your partThank you for your quick response and for sending me the cost of the protection plan I purchasedPlease mail my refund to *** *** * *** *** *** *** ** ***
Regards,
*** ***

Re: *** ID *** Dear Jeffrey: Ms*** *** purchased a mattress on 3/19/the retail cost was $plus tax. A receipt is available upon request. We have no record of this customer calling us since she bought her mattress. If she had called us with
her mattress problems we would have been happy to respond, but your letter from the Revdex.com is the first time we were made aware of it. Upon receipt of the Revdex.com letter on Tuesday 1/3/our service department called *** in an attempt to set up a convenient time to look at the mattress. We left a message. We did not hear back from her. Our service department called her again today Thursday 1/5/and left a message. *** returned our calls and we offered to send a technician out this afternoon but she was not available. At ***’s request we have scheduled the diagnostic for 1/21/2017. Joe Tahan’s prides themselves on service during and after the sale and we would like *** to know that any future problems or concerns she should not hesitate to call us firstWe are here to take care of our customers and would have been happy to respond to her concerns. Sincerely,Genevieve ***

The furniture purchased by *** *** on February 15, included Protection 1st coverage for accidental spillsTahan's makes every effort to simplify and clarify the Protection 1st Plan during and after the saleEvery customer is mailed a copy of their contract It is clearly marked in two
places all accidental spills must be reported within daysJoe Tahan's has a warranty department that customers can call anytimeWe not only explain the claim process in detail, we provide to our customers all necessary documentation to file the claimWe even go one step further by making free in home assessments to assist customers during any part of the claim processI am confident that we are currently one of a few retailers providing free in home assessmentsI received a call from Ms*** on August concerning urine stains on her sofa and chairI went over the criteria and guidelines on filing a claim with the Protection 1st Company and also provided by email a copy of her original invoice and the Protection Companies contact informationThis again included the day reporting criteriaThe claim was turned down for excessive staining, indicating an accumulation over a long period of timeThe customer attempted cleaning it herself but used a cleaner not recommended by the manufacturerThe fabric cleaning code W found on the tag calls for water based cleanerUnfortunately the customer attempted to clean the stains with a chemical cleaning solvent and as a result the cleaning company could not proceed since the fabric had been exposed to an unknown, un-recommended cleaning agentJoe Tahan's would like to apologize for the inconvenience this may have caused our customerExcessive staining and improper cleaning resulted in the turn down of the claimIn the interest of good customer relations we would like to refund *** the cost of the protection plan she purchased over yrs ago in the amount of $We extend apologies on behalf of our sales associate, office staff and the Protection 1st Company for any misunderstandingsJoe Tahan's takes great pride in our customer service during and after the sale and would like to thank *** for her patronage and hope we will remain her furniture source in the futureSincerely, Genevieve ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I had the opportunity to speak directly to *** *** today, and apologized for the mistakes my staff made after his deliveryMy understanding is that we did not respond in a timely fashion after Mr*** reported house damage subsequent to his deliveryThis lapse in time resulted in this
complaint through the Revdex.comWe also recognize that mistakes can be made and that human error is something every business must deal with.Upon my direction, our manager Mark left numerous messages in an attempt to rectify this misunderstandingNo call was returned by Mr*** until I myself called and left a massage on WedSept.7, 2016.Again, my apologies were extended and I informed Mr*** that a check for the exact amount, $as noted in the complaint will be mailed out immediatelyHe refused any compensation and threatened to bad mouth Tahans' FurnitureAt this point I realized that any apology or compensation would not deter Mr*** from his slur campaign nor his resentment towards Joe Tahan's Furniture'Joe Tahan's takes great pride in providing customer service during and after the sale and every customer is important to usWe believe that every attempt should be made to take care of our customers and to do the right thingIf Mr*** will allow us, we would like the opportunity to complete the serviceA check is being mailed immediatelyWe do hope that he will accept our apologies and compensation for his trouble.Sincerely,Genevieve ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Tahans called and just offered to beef up the chairs I have, or exchange the whole setI wanted to keep the table and just get better chairsThat was not offeredAt this point I just want to return the dinette set for the refund and have the other furniture repaired
Regards,
*** ***

It is unfortunate that Mr. Carcone is dissatisfied with our service. The cat damage is being done free of charge even though it is not covered under the warranty. This is the second rip we are fixing for free that is not covered under the factory warranty.   Customer...

satisfaction is our goal and we do hope that Mr. Carcone takes everything into consideration and allows us to complete the final repairs on his sectional. Since all six chairs broke within weeks of delivery then we must assume that it is not meeting the customers needs therefore Tahan's is happy to allow the customer to return the item and issue a full refund. That too will be arranged by our delivery department.

Attn: [redacted]ID: #[redacted]Dear Ms. [redacted]With response to the above complaint we submit the following:We have spoken to our customer and a full refund of $280.10 was issued to the Credit Card company, [redacted], today, for the pillows that our customer didn't like.We have told them to keep the pillows, since pillows, as a rule, are non-returnable. We hope, perhaps, someone in their household may like them and be able to use them.A copy of the credit to [redacted] is attached for your review. A copy will be sent to the customer by mail as well.If you have any other concerns or questions, please feel free to contact me.Sincerely,Bernadette Tahan Q[redacted]VPJoe Tahan's Furniture[redacted]

Hello Revdex.com.Mark our manager spoke to our customer Thursday November 2 2017 to set up an appointment on Monday November 6 for our service technician concerning the repair of his sectional. Our customer was not available and said he would call us back.Concerning the dinette set, 4 options were discussed.The first was to beef up the chairs he has to make them stronger and more suited to his needs.The second option was to give him 6 new frames, the same style. We would also beef those up to make them stronger.The third option which our customer suggested was to upgrade and select 6 new chairs and keep his current table. We did explain that we have no other chairs to match the table he would be keeping. Since there were no other chairs that would match his current table we then offered the fourth optionThe fourth option was to return the entire dinette in exchange for an upgrade level. Our customer would receive full credit from the returned dinette set towards the re-select. The fifth option was to return the entire dinette set and take a full refund. Customer satisfaction is our primary goal and we are confident that we have offered every option available.   Since our customer chose the return and refund option we will call to schedule the pick up as soon as possible. Our service department will also set up an appointment to complete the repairs on his sectional.Joe Tahan’s is proud of the continued service we have provided over the many years we have been in business. We are always willing to go that extra mile to make sure our customers are taken care of and we look forward to hearing from our customer.Thank you,Genevieve [redacted]

Mr. [redacted] purchased furniture on July 28, 2015 invoice #[redacted]. Our service department received a call 5 months later on Dec.21, 2015 concerning the middle seat on their sofa.  A technician was dispatched after the holidays, on Jan. 5, 2016 at which time his diagnostic revealed that the...

center seat casing needed to be replaced.  Mr. [redacted] was informed that parts would be ordered from the manufacturer and as soon as they arrived at our facility he would be called to set a time to complete the repair. This repair was fully covered under the manufacturers warranty and at no charge to the customer. Mr. [redacted] also complained that the arms on his sofa were misshapen. As you can see in the photos, this sofa has a “pillow top arm”.  A soft compression of the insides is very normal with usage. Our technician did explain that to the customer.  Since Mr. [redacted] was not happy with the “pillow top” arm, Tahan’s offered to add more foam inside each arm so that it would respond with a firmer tone and the stuffing would not shift. Both the factory and Tahan’s are dedicated to resolving these issues, and Mr. [redacted]’s are not only easily resolved, they are completely covered under the manufacturing warranty. A complete new seat for his sofa has been ordered, and the foam for his arms is currently in stock. Joe Tahan’s takes great pride in our customer service during and after the sale, and if Mr. [redacted] will allow us, we would like the opportunity to complete the service.   Sincerely, Genevieve Tahan  pg 2 is a photo showing sofa to be repaired