Certified Pool and Appliance Repair

Mr [redacted] : First I have to ask: How did you know what was needed when you eventually went with another service company to install your pump? To my recollection, you did not know anything about how any of it worked; installation, pump typing, electronics, mechanics, plumbing, filtering, flow—none of it You just wanted me to make your spa work(You also attempted to get me to buy another hot tub shell which you had lying in your back yard, but let’s not get into that.) I ran my diagnostics, took measurements, researched pricing—everything I do during a diagnostic—and submitted my findings to you On paper and in all of my advertising, my diagnostics run from to and I return a report of everything I find Most times I will also offer up a bid to fix or alter things so the homeowner is happier with their investment(s) I ran a very thorough diagnostic, you paid $for it, and that part of the deal was doneCutDriedOver with The next step was that I submitted a bid for your considerationIt involved changing out the pump I found issues with during the diagnosisI gave you a price on the whole job and you balked No hard feelings there; I’ve lost my breath when looking at the prices of purchasing new pool and spa equipment over the years, so I understood it completely But then you decided you wanted to purchase the pump and asked how much it would be to install it And now I want to inject something, here I was being extremely tolerant and open-minded when I told you I would consider accepting payment to install a pump that I did not purchase Most companies would have taken their $75, packand hit the road without a backward glance To my current regret, I did not I thought I would cut you some slack, save you some money and do a good deed I gave you a price of $to do the install and told you what I tell most of my customers: that if my bid is accepted, I will deduct the cost of the diagnostic from the final bill And that was the last we heard from you When you “blipped” back onto our radar, it was with the attitude and swagger of a person who thought we should have been sitting around for over three months doing nothing but waiting for him to make a decision so we could get back to our lives Not only that, but when you found out we could not just drop everything and come out within hours to do your bidding, you were rude and overbearing on the telephone with the scheduler You actually had the gall to complain at her, saying you had been waiting for MONTHS for us to finish this job, and put her in a corner because she did not know that you were the reason it had not been finished or, indeed, even begun After that point, no one really wanted to deal with you The scheduler did tentatively set up a day and time for you, but it was with great reluctance and she did not follow up with me or anyone else on it After hearing about your attitude on the phone, and the fact that you had not called back to confirm any appointment, I decided to simply drop the job and allow you the space to find a company you preferred (I am not a contractor or owner who lies to and browbeats his clientele into making purchases they don’t need or cannot afford, and I will NOT subject Certified employees to that behavior from wouclients.) And let’s get straight about something, here: Beyond the initial service fee, completed and paid for after I ran diagnostics, you were not my client At one point there was a strong possibility, but it never got that far, in part because you approached the whole thing in a manner that we did not find conducive to creating a happy or satisfied customer It was clear, after you reconnected with us after months of no communication, that you were not going to settle for being a satisfied customer Now, you tell me: In reversed roles, would you do business? Of course not And if the company you finally hired did not do a good job, why on Earth are you going after me? Wouldn’t it make sense to go after the person/people you hired and paid to fix their mistakes? This all sounds very, very suspicious to me, like you are casting around to go after anybody to pay for your luxuries as long as you don’t have to The fact you actually recorded (and saved!) a phone call to somehow PROVE we discussed business together just cements the idea that even from the start you were looking for some way, any way, to get something nice for nothing And now, on a personal level, seeing as you have no qualms questioning my integrity I have relied on the Revdex.com for years and taken their determinations to heart, but the fact you have contacted them regarding this situation is sickening You may have done your clandestine slithering around the Internet to dredge up whatever you possibly could to come after my company with, but we’ve done our looking, too, and it’s at times like these that it’s too bad there isn’t a sister-company to the Revdex.com called the BHBB (The Better Human Being Bureau) Everywhere you have left reviews for anyone with a rating system it has been with ONE star, or a number ONE And following these ratings is always a seething, dribbling monologue of how short everyone has fallen in your grandiose estimation of what you deserve The reason we looked into this at all is because it showed us that NO ONE is ever going to perform to the standard you hold up for everyone You must be one of the most entitled people I’ve ever run into And please don’t try to convince anyone that you don’t go into every service request without the intent to get free service or at least a grossly-discounted cost to yourself There is only one reason anyone wire-taps/records conversations between themselves and a possible provider, and that is to hope they can eventually find some loophole with which to weasel-out of paying for services rendered or goods delivered You believe you have found that loophole, and all I can do is pray that others see what I am seeing: a scammer No bargains were struck, no contracts were signed, no money was exchanged what is it, honestly, that you feel you are entitled to? I won’t even discuss the $diagnostic fee againEvery one of my clients pays that fee—some pay more And if you try to deny that I performed my duties, I will ask again: How did you know there was anything wrong with the pump? What type of plumbing you might need? What updates? Replacements? These were all supplied to you, by me, after running my diagnostic So stop trying to take $from a $job that never occurred You did what anyone would do after realizing the company they wanted to hire was no longer available: you found another company Lucky you, I already gave you the diagnostic results and specs and all you had to do was hand them to someone else competent enough to complete the work The fact you are now trying to get me to help pay that bill, too, and that you are trying to use recent upsets I’ve had resulting from issues that stem back from March through May to further insult me and take money that is not yours, I somehow doubt you would ever be appeased until you did real damage to me or my company As indignant or put-upon as you may feel right now, please believe it does not compare with the outrage I feel having to even answer to this complaint with any level of civility Find someone else to pay your bills for you, Mr [redacted]

Mr***, I would apologize profusely if the circumstances concerning this issue were as simply as you like to imply For the benefit of making yourself appear as the targeted victim of a dishonest business, you seemed to have left out a few very important details Let’s start from the beginning You first had contacted my company in late August of You had a hot tub located at your residence on [redacted] that was not working On August 31, 2016, we arrived at your residence to diagnose the issue with your hot tub We found there to be a fuse that had blown in the main controller for your spa equipment We were able to get your hot tub working at that time by changing out the fuse Back then you had already been having issues with the topside controller not responding to temperature adjustments When we discussed this issue, you just wanted to get the hot tub running so you could sell the house You said you had a showing of the house in a few days and that was why you called us out, hoping it would be something quick and simple At that time, we fixed the hot tub, as you wanted, but the topside controller was still not fully functional You were happy with the hot tub running as it was and you considered the job complete You even gave me a good review on Thumbtack.com when you were contacted by Thumbtack.com Fast forward almost one year You called my company once again during the middle of June concerning an issue with your hot tub not heating You also wanted me to look again to see if I could locate some new head rest pads as well We arrived at your residence this time on June 17, to look at your hot tub and see what the issue was We found one of the pumps to be surging, never turning on all the way before turning back off Within a few seconds, it would do the exact same thing again What I found was that your topside controller had completely shorted out and was causing the pump to turn on and off, over and over You had to run an errand shortly after I got there and had not returned by the time I figured out what the problem was While I awaited your arrival, I searched the internet for the topside controller your hot tub needed When you finally returned, well over an hour after you left, I informed you of the problem I had found I was also able to tell you that the topside controller had been discontinued but I was able to find one on-line source that said they had the controller available You wanted me to go ahead and purchase it because you had sold the house, but had rented it back and now you were moving out and the owners were taking possession within a week I gave you the estimated cost and ask for a deposit of half up front, which is customary in this business You wanted to go ahead and make the check out for the full amount at that point, which I did accept Later that afternoon, I deposited the check, along with other payments I had received that day, which is also customary in any business That night I placed the order for the topside controller for your hot tub I had given you an estimated 7-days average shipping and re-scheduling time On the 9th or 10th day after placing this order, I had not heard anything from the on-line company so I contacted them to find out where the part was that I ordered I was able to get hold of the company and I was informed the part was on backorder but they were expected them in at anytime A week later, I was contacted and told that the part was no longer available During the prior week, when I contacted the company and found out the part was back ordered, you left me a message that the new owners were on you, not believing you were trying to repair the hot tub I tried to call you back but your mailbox was full and I could not leave a message When I found out the part was no longer available, I searched around and found different possible after-market top side controllers, one of which would work with your equipment It would depend on the revision of your main controller, so I ordered both of them When we finally did make contact by text message, I informed you about the original part not being available any longer, as well as the possibility of an after-market controller that would work Mr [redacted] sent a text back saying he thought it would be better to just have the money refunded, and he gave me an address to a UPS store where I should drop off the refund Not even a week had gone by before I noticed the numerous reviews and comments you had made across the internet, weaving tales of absolute untruth concerning the business transaction regarding your hot tub You even made overt attempts to a couple of other people that had left bad reviews, one of which was not even a customer, the other had received a refund You now write to the Revdex.com, attempting to bolster your claim with the assertion that I am attempting to take home owners with older hot tubs to the cleaners in the hopes of getting rich Do you honestly believe that I am going to go through the effort of becoming an accredited business just so I can go around taking $at a time from customers? I only asked you for half of the cost of the repair up front because I knew your hot tub was older and that we may run into an issue with the part being no longer available I knew that an after-market controller would work but I didn’t want the entire cost of the job tied up if acquiring the part took longer than normal Here is what I am willing to do in order to work with you, even though you have gone through extraordinary lengths to smear my company’s name with untrue accusations First, I will refund the amount of the payment you made, minus the cost of the electrical component which you did authorize me to purchase for you When the on-line company completes the reversal of the transaction I made with them for the original part, you will receive the other half of your refund The on-line company is taking the full 90-day period they have before reversing the transaction By law they have this 90-day period to refund the transaction Most company’s will not even refund the price of any special-order electrical component Secondly, your refund will be contingent on you going to all the various sites and taking down the slanderous postings you have made If you are unable to remove them, you can follwith a statement that you jumped to judgement and made rash, unfounded comments If you choose instead to leave the libelous and slanderous untruthful remarks you have posted, then you will forfeit any refund John K [redacted] Certified Pool and Appliance Repair

[redacted] agreed to a $Service Diagnostic Fee when he hired Certified Pool and Appliance Repair to inspect his hot tub and determine why it would not run On March 16, 2016, we inspected Mr [redacted] 's hot tub and determined that he had a bad pump Mr [redacted] was given an estimate which he did not accept at the time.The following is a generic write up I used on all responses I sent out for potential customers seeking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***Well John you cant even keep your story straight when it in print from yourselfThe first time it was $75, now it $ Yes you do owe me the $You admit in the recorded phone conversation that you would have charged $to install the pump but you were deducting the $from thatYour words, your pricing Here is your choice send me a good check in the mail by the end of August or I will take this to court and go for more because of what I ended up paying and for the hassle and court costSince I have your voice saying who you are and the company your with, I will win easily in courtpay now or later, either way

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11485529, and have determined that this does not resolve my dispute Mr [redacted] has lied repeatedly on every issue of this report! I myself talked to the office and was told that the part had come, but that it was damaged and that they would let me know when another could be reshipedI myself repeatedly called the office leaving my telephone number and my name asking for them to return my callWhen I received an EMail, from Mr [redacted] , complaining of the call from my daughter, I wrote him back and asked him to please bring the part and that when the repair was made, I would pay the complete amountHe EMailed me in return and said that since my daughter had yelled at him, he would not deal with me any longer and that he would return the down payment in daysThis did not happen I find this to be a horrible way for any company to do businessI have never received my $and consider this to be a thelf of service.My son had paid for the repair of the spa and I feel that is was stealing from him as well Regards, [redacted] ***

I was attempting to find the complaint filed by [redacted] in order to submit a response but I could not find it when I logged in to the BBB site. Mr. [redacted] initially scheduled an appointment with us in March of this year through [redacted] .com. As with all potential customers, I... always stated that there would be a $75.00 Diagnostic Fee to come out and determine the issue. If the customer accepts the estimate I give them, I apply the Diagnostic fee towards the overall repair cost. On 3/16/16, I gave Mr. [redacted] a $491.38 estimate to replace a seized pump on his hot tub. Mr. [redacted] did not accept the estimate at that time and did pay the $75.00 fee which he had agreed upon. I told Mr. [redacted] that the estimate was good for thirty days. I did not hear back from Mr. [redacted] until June. He called up and wanted us to schedule him an appointment immediately, assuming that because he was a prior customer that we would bump other customers off the schedule to accommodate him. I informed Mr. [redacted] that at that time we were snowed under and that we were scheduling 2 to 3 weeks out. I also told him that no pump had ever been ordered because he did not accept the original estimate. Mr. [redacted] asked if I would install the pump if he ordered it himself. I told Mr. [redacted] that I would install his pump but my warranty would only apply towards the installation and not cover the pump that he was going to purchase. I also told Mr. [redacted] that he would need to contact us as soon as he received confirmation that the pump was being shipped so we could work him into the schedule. I also told Mr. [redacted] that the installation would cost him an additional $97.50 because he did not accept the estimate within the 30 day time frame for which it was good. Instead of calling us up when he got the shipping confirmation, Mr. [redacted] called me out of the blue on a Saturday morning insisting that I make time to come and put his pump in his hot tub. I told Mr. [redacted] that I could not drop other customers that had been scheduled in advance just to accommodate him when he never gave me any forewarning of the pump arriving. Mr. [redacted] is not owed any refund by Certified Pool and Appliance Repair. He was made aware of the initial cost for the Diagnostic Visit before he even agreed to schedule the initial appointment. Also, Mr. [redacted] has had another company come out and attempt to install his new pump making my initial estimate null and void not just due to time, but also due to differing circumstances concerning his hot tub. John K [redacted] Certified Pool and Appliance Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] There are way too many lies in your novellaI wont even bother to respond to each one I will show the judge the receipt from you and then play the recording You will loseSee you in court

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.My reasoning is expressed in the document attached.  Thanks for your time regarding this matter.
Regards,
[redacted]
I respectfully decline John K[redacted]’s offer for solution as
he seems to not want to take responsibility for his dismal communication that has
occurred for the last two and a half months. 
I don’t deny that he did some previous work on my hot tub; he did.  In fact, he did some very good work when he
showed up.  His opinion of the story-line
is just not completely true.                As far
as a thumbtack review goes, I indeed gave him a good review on September 3rd,
2015 after he successfully replaced a fuse because he asked me to.  I have since emailed Thumbtack to recant any
recommendation going his way though because of his lack of professionalism
around this latest product order.   In
reference to June 2016, yes I had asked him to look at a panel and head pads,
head pads he never followed up with me back in September 2015.                  Regarding
the half deposit request on June 17th, I never received that option from John
K[redacted].  John and Jeannie apparently make
their own rules.  I was indeed vulnerable
regarding the hot tub as John wants to convey and he has seemed to take
advantage of this fact as I never got the half down option he so prides himself
with.  He told me what the product was
going to cost and I gave it to him.  That
was it!  After his previous work, I
really didn’t think anything of it as I needed the hot tub repaired. Like I
just said, I actually tried to help him out with good review on Thumbtack on
his request.  After diagnosing the tub, he
told me he could easily get the part and I believed him.                  What’s
funny about this whole situation is, another hot tub specialist has already
repaired the hot tub and has the tub working without a new panel.  Now the temperature remains at 100 degrees
like previously (which is what I wanted John to do), but John couldn’t do
this.  He said the tub needed a new panel
to heat the tub again, thus the new panel was the way to go so I believed
him.  One of his competitors had no
problem getting the tub working again just like it had before the sale of the
house which was the goal when John visited in mid-June.                On the
9th or 10th day after John K[redacted] and/or Jeannie K[redacted] supposedly
started to wonder about this hot tub order, they supposedly call the company
according to John’s statement, but the key fact here is that John “never calls
me”.  John states a week later, he was
contacted by this company and told that the part was no longer available.  Steven, “he never calls me about this”
either.  I called at least ten times
around June 26th thru mid-July, leaving messages three or four
different times.  He, nor his wife, ever call
me back and successfully leave a message. 
How hard is this to do if you are indeed a credible business? I actually did talk to Jeannie two
or three times over the phone and she tells me twice that she will give the
message to John.  The third time I make
contact with her, she states that it’s her fault that the product has not been
delivered to me and that she will go down the next day and pick it up.  What?? 
So this is definitely a lie as John has stated the product never was
going to make it by mail.  Through all of
my communication with Jeannie, I was very respectful and patient.                Regarding
the text messages in late June and in July, I finally make contact with John
and Jeannie through text message because he now feels the heat I’m giving him.  He then decides to text me back.  I initiated the text messages Steven, it’s me
texting John after he has decided to not speak to me by phone.  I am asking him to return the money he has
taken from me.  This whole “run-around”
scheme is likely happening to many like seen on Google.  It’s a common strategy of his:1. order parts, 2. who knows if they
show and if they don’t show 3. Maybe call the customer back, or maybe just
pocket the money 4. Then completely avoid the customer thanks to a cell phone
identification and hope it all goes away.                 This is
some business plan to think it will actually please new or old customers.  Relative to the requested refund, John
offered that option, and I said that was definitely the best route to go.  His solution presented to Revdex.com was never sent
via text to me which again points to his poor communication skills he and
Jeannie possess.  These two feel no
responsibility to change this poor trait for some reason.  He said he would return the money to a
specific UPS that I had requested and what do you know, he never did that
either.   I still have the text messages
regarding his agreement to refund the money. Regarding google and the poor
reviews John has earned over the last year, he completely deserves it as it’s
the consistent poor communication that follows either problems around ordering
or John and Jeannie just pocketing the money. 
One Google review states they “they just fall off the Earth”.  I just laugh when I see this as this is
exactly what they did to me.  They don’t answer your phone calls
and they do not return your phone calls if they know who you are.  Their office lines are just cell phones and I
guess they likely save the contacts of customers they want nothing to do with.  I guess I’m just one of those guys.                When a
business refuses to communicate with me regarding a purchase order, what are my
choices?  Should I just be quiet and go
away?  John would like that a lot, but
that’s not going to happen.  $240 isn’t
the end of the world, but it’s the point that he thinks he just can turn the
other way on this and act like it’s not his problem that fuels my disregard for
him.                 His
proposed solution to all of this is so unclear, it’s comical.  What is the real cost of the electrical
component?  Shouldn’t he know this?  What’s the estimated cost of labor?  What is the exact amount he is proposing?  Where is proof he has ever ordered anything?  Does this exist?  Where is proof that he has ordered other
parts like states?  I will not delete anything on
Google regarding his unsatisfactory, unprofessional communication around a hot
tub panel “until full refund is received”. 
This problem caused a lot of strain on several people involved.  He and Jeannie’s decision to apparently “fall
off ,,,, the Earth” is of their own doing and strategy and its time they be
held accountable before other future customers are had by their unethical
practices.

Mr. [redacted], I would apologize profusely if the circumstances concerning this issue were as simply as you like to imply.  For the benefit of making yourself appear as the targeted victim of a dishonest business, you seemed to have left out a few very important details.  Let’s start from the...

beginning.   You first had contacted my company in late August of 2015.  You had a hot tub located at your residence on [redacted] that was not working.  On August 31, 2016, we arrived at your residence to diagnose the issue with your hot tub.  We found there to be a fuse that had blown in the main controller for your spa equipment.   We were able to get your hot tub working at that time by changing out the fuse.  Back then you had already been having issues with the topside controller not responding to temperature adjustments.  When we discussed this issue, you just wanted to get the hot tub running so you could sell the house.  You said you had a showing of the house in a few days and that was why you called us out, hoping it would be something quick and simple.   At that time, we fixed the hot tub, as you wanted, but the topside controller was still not fully functional.  You were happy with the hot tub running as it was and you considered the job complete.  You even gave me a good review on Thumbtack.com when you were contacted by Thumbtack.com.   Fast forward almost one year.  You called my company once again during the middle of June concerning an issue with your hot tub not heating.  You also wanted me to look again to see if I could locate some new head rest pads as well.  We arrived at your residence this time on June 17, 2016 to look at your hot tub and see what the issue was.   We found one of the pumps to be surging, never turning on all the way before turning back off.  Within a few seconds, it would do the exact same thing again.  What I found was that your topside controller had completely shorted out and was causing the pump to turn on and off, over and over.  You had to run an errand shortly after I got there and had not returned by the time I figured out what the problem was.  While I awaited your arrival, I searched the internet for the topside controller your hot tub needed.   When you finally returned, well over an hour after you left, I informed you of the problem I had found.  I was also able to tell you that the topside controller had been discontinued but I was able to find one on-line source that said they had the controller available.  You wanted me to go ahead and purchase it because you had sold the house, but had rented it back and now you were moving out and the owners were taking possession within a week.   I gave you the estimated cost and ask for a deposit of half up front, which is customary in this business.  You wanted to go ahead and make the check out for the full amount at that point, which I did accept.  Later that afternoon, I deposited the check, along with other payments I had received that day, which is also customary in any business.  That night I placed the order for the topside controller for your hot tub.  I had given you an estimated 7-10 days average shipping and re-scheduling time.   On the 9th or 10th day after placing this order, I had not heard anything from the on-line company so I contacted them to find out where the part was that I ordered.  I was able to get hold of the company and I was informed the part was on backorder but they were expected them in at anytime.  A week later, I was contacted and told that the part was no longer available.   During the prior week, when I contacted the company and found out the part was back ordered, you left me a message that the new owners were on you, not believing you were trying to repair the hot tub.  I tried to call you back but your mailbox was full and I could not leave a message.   When I found out the part was no longer available, I searched around and found 2 different possible after-market top side controllers, one of which would work with your equipment.  It would depend on the revision of your main controller, so I ordered both of them.   When we finally did make contact by text message, I informed you about the original part not being available any longer, as well as the possibility of an after-market controller that would work.  Mr. [redacted] sent a text back saying he thought it would be better to just have the money refunded, and he gave me an address to a UPS store where I should drop off the refund.   Not even a week had gone by before I noticed the numerous reviews and comments you had made across the internet, weaving tales of absolute untruth concerning the business transaction regarding your hot tub.  You even made overt attempts to a couple of other people that had left bad reviews, one of which was not even a customer, the other had received a refund.   You now write to the Revdex.com, attempting to bolster your claim with the assertion that I am attempting to take home owners with older hot tubs to the cleaners in the hopes of getting rich.  Do you honestly believe that I am going to go through the effort of becoming an accredited business just so I can go around taking $220.00 at a time from customers?  I only asked you for half of the cost of the repair up front because I knew your hot tub was older and that we may run into an issue with the part being no longer available.  I knew that an after-market controller would work but I didn’t want the entire cost of the job tied up if acquiring the part took longer than normal.   Here is what I am willing to do in order to work with you, even though you have gone through extraordinary lengths to smear my company’s name with untrue accusations.   First, I will refund the amount of the payment you made, minus the cost of the electrical component which you did authorize me to purchase for you.  When the on-line company completes the reversal of the transaction I made with them for the original part, you will receive the other half of your refund.  The on-line company is taking the full 90-day period they have before reversing the transaction.  By law they have this 90-day period to refund the transaction.  Most company’s will not even refund the price of any special-order electrical component.   Secondly, your refund will be contingent on you going to all the various sites and taking down the slanderous postings you have made.  If you are unable to remove them, you can follow-up with a statement that you jumped to judgement and made rash, unfounded comments.  If you choose instead to leave the libelous and slanderous untruthful remarks you have posted, then you will forfeit any refund.     John K[redacted] Certified Pool and Appliance Repair

I was attempting to find the complaint filed by [redacted] in order to submit a response but I could not find it when I logged in to the Revdex.com site.   Mr. [redacted] initially scheduled an appointment with us in March of this year through [redacted].com.  As with all potential customers, I...

always stated that there would be a $75.00 Diagnostic Fee to come out and determine the issue.  If the customer accepts the estimate I give them, I apply the Diagnostic fee towards the overall repair cost.   On 3/16/16, I gave Mr. [redacted] a $491.38 estimate to replace a seized pump on his hot tub.  Mr. [redacted] did not accept the estimate at that time and did pay the $75.00 fee which he had agreed upon.  I told Mr. [redacted] that the estimate was good for thirty days.  I did not hear back from Mr. [redacted] until June.  He called up and wanted us to schedule him an appointment immediately, assuming that because he was a prior customer that we would bump other customers off the schedule to accommodate him.   I informed Mr. [redacted] that at that time we were snowed under and that we were scheduling 2 to 3 weeks out.  I also told him that no pump had ever been ordered because he did not accept the original estimate.  Mr. [redacted] asked if I would install the pump if he ordered it himself.  I told Mr. [redacted] that I would install his pump but my warranty would only apply towards the installation and not cover the pump that he was going to purchase.  I also told Mr. [redacted] that he would need to contact us as soon as he received confirmation that the pump was being shipped so we could work him into the schedule.  I also told Mr. [redacted] that the installation would cost him an additional $97.50 because he did not accept the estimate within the 30 day time frame for which it was good.   Instead of calling us up when he got the shipping confirmation, Mr. [redacted] called me out of the blue on a Saturday morning insisting that I make time to come and put his pump in his hot tub.  I told Mr. [redacted] that I could not drop other customers that had been scheduled in advance just to accommodate him when he never gave me any forewarning of the pump arriving.   Mr. [redacted] is not owed any refund by Certified Pool and Appliance Repair.  He was made aware of the initial cost for the Diagnostic Visit before he even agreed to schedule the initial appointment.  Also, Mr. [redacted] has had another company come out and attempt to install his new pump making my initial estimate null and void not just due to time, but also due to differing circumstances concerning his hot tub.   John K[redacted] Certified Pool and Appliance Repair

[redacted] agreed to a $75.00 Service Diagnostic Fee when he hired Certified Pool and Appliance Repair to inspect his hot tub and determine why it would not run.  On March 16, 2016, we inspected Mr. [redacted]'s hot tub and determined that he had a bad pump.  Mr. [redacted] was given an estimate which he did not accept at the time.The following is a generic write up I used on all responses I sent out for potential customers seeking quotes:"Just about all Hot Tubs and Spas are set-up differently. Even identical makes and models can vary drastically depending on what equipment is installed with them. Because of this, it would be careless of me to say I know what is wrong and what it will take to repair the problem--even if I have an idea. That is the main reason I require a Diagnostic Visit before doing anything.I charge $85.00 to come out and do a thorough evaluation, wherein I determine what exactly is wrong with your spa and what it is going to take to have it working again. On occasion I am able to get a system back up and running during this visit and all you are charged is the $85.00 plus any part(s) that may be used.If the repair is going to be more extensive, I will give you a detailed estimate with a total cost for the repair. If you accept the estimate, the $85.00 will apply toward the total repair bill. Thank you,John K[redacted] Mr. [redacted] accepted the conditions but he did not accept the bid that we gave him.  There is not a single company that I know of that will hold an estimate for more than 30 days, provided that nothing has changed that would void the estimate.Mr. [redacted] received his Diagnostic Service visit and was charged $75.00.  I do not understand what Mr. [redacted] thinks he is owed money for, unless he feels is is entitled to free service.  I have already told Mr. [redacted] on a number of different complaint sites that he is not getting a refund for services we have already rendered.John K[redacted]Certified Pool and Appliance Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11485529, and have determined that this does not resolve my dispute.
Mr. [redacted] has lied repeatedly on every issue of this report!  I myself talked to the office and was told that the part had come, but that it was damaged and that they would let me know when another could be reshiped. I myself repeatedly called the office leaving my telephone number and my name asking for them to return my call. When I received an EMail, from Mr. [redacted], complaining of the call from my daughter, I wrote him back and asked him to please bring the part and that when the repair was made, I would pay the complete amount. He EMailed me in return and said that since my daughter had yelled at him, he would not deal with me any longer and that he would return the down payment in 30 days. This did not happen.  I find this to be a horrible way for any company to do business. I have never received my $200 and consider this to be a thelf of service.My son had paid for the repair of the spa and I feel that is was stealing from him as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] Mr. [redacted] initially scheduled an appointment with us in March of this year through [redacted].com.  As with all potential customers, I always stated that there would be a $75.00 Diagnostic Fee to come out and determine the issue.  If the customer accepts the estimate I give them, I apply the Diagnostic fee towards the overall repair cost.TRUEOn 3/16/16, I gave Mr. [redacted] a $491.38 estimate to replace a seized pump on his hot tub.  Mr. [redacted] did not accept the estimate at that time and did pay the $75.00 fee which he had agreed upon.  I told Mr. [redacted] that the estimate was good for thirty days.  I did not hear back from Mr. [redacted] until June.  He called up and wanted us to schedule him an appointment immediately, assuming that because he was a prior customer that we would bump other customers off the schedule to accommodate him.FALSE. Never stated good for 30 days. In fact I had told him it would be a couple of months maybe more because we were prioritizing the issues at the house that needed to be fixed. Spa is of course a luxury.Sorry, his assumption of why I wanted it done quickly is just that, an assumption.He even states in the recorded phone call that the repair cost of $97.50 would come down a little more. The installation should be $150 (his words) minus the $75 I informed Mr. [redacted] that at that time we were snowed under and that we were scheduling 2 to 3 weeks out.  I also told him that no pump had ever been ordered because he did not accept the original estimate.  Mr. [redacted] asked if I would install the pump if he ordered it himself.  I told Mr. [redacted] that I would install his pump but my warranty would only apply towards the installation and not cover the pump that he was going to purchase.  I also told Mr. [redacted] that he would need to contact us as soon as he received confirmation that the pump was being shipped so we could work him into the schedule.  I also told Mr. [redacted] that the installation would cost him an additional $97.50 because he did not accept the estimate within the 30 day time frame for which it was good.More false statements. On the recording he states he is busy till Wednesday then would be available parts of Thur Fri and Sat.Also there was no mention of me calling him to tell him the pump had arrived, at all. Instead of calling us up when he got the shipping confirmation, Mr. [redacted] called me out of the blue on a Saturday morning insisting that I make time to come and put his pump in his hot tub.  I told Mr. [redacted] that I could not drop other customers that had been scheduled in advance just to accommodate him when he never gave me any forewarning of the pump arriving.MORE FALSE STATEMENTS, in fact the entire statement is nothing but false.   I did call at (930am) to find out where he was. He did not answer. I did call and text several times as my frustration grew. I also called and text over the next few days. Mr. [redacted] is not owed any refund by Certified Pool and Appliance Repair.  He was made aware of the initial cost for the Diagnostic Visit before he even agreed to schedule the initial appointment.  Also, Mr. [redacted] has had another company come out and attempt to install his new pump making my initial estimate null and void not just due to time, but also due to differing circumstances concerning his hot tub. MORE FALSE STATEMENTS  Yes I had another company come out several days after he was suppose to be here and he never returned any calls or text. I ended up spending an additional $160 to get a pump installed he should have done for $75 after the $75 was deducted from the $150.I have a very clear phone conversation recorded. In it John states his name and company name at the beginning as well as his phone number being logged by the file name. I will be happy to email this to anyone that wants to hear his call then read the lies he clearly makes in the statement here to the Revdex.com. It is a .wav recording or I would upload it here on the site. I can also pull the phone and text records to show the multiple calls and no return call or text. Ive added the file just in case it works. [redacted]

Mr. [redacted]:      First I have to ask: How did you know what was needed when you eventually went with another service company to install your pump?    To my recollection, you did not know anything about how any of it worked; installation, pump typing, electronics, mechanics, plumbing, filtering, flow—none of it.  You just wanted me to make your spa work. (You also attempted to get me to buy another hot tub shell which you had lying in your back yard, but let’s not get into that.)    I ran my diagnostics, took measurements, researched pricing—everything I do during a diagnostic—and submitted my findings to you.    On paper and in all of my advertising, my diagnostics run from 75.00 to 105.00 and I return a report of everything I find.  Most times I will also offer up a bid to fix or alter things so the homeowner is happier with their investment(s).     I ran a very thorough diagnostic, you paid $75 for it, and that part of the deal was done. Cut. Dried. Over with.    The next step was that I submitted a bid for your consideration. It involved changing out the pump I found issues with during the diagnosis. I gave you a price on the whole job and you balked.  No hard feelings there; I’ve lost my breath when looking at the prices of purchasing new pool and spa equipment over the years, so I understood it completely.    But then you decided you wanted to purchase the pump and asked how much it would be to install it.    And now I want to inject something, here.    I was being extremely tolerant and open-minded when I told you I would consider accepting payment to install a pump that I did not purchase.  Most companies would have taken their $75, packed-up and hit the road without a backward glance.    To my current regret, I did not.  I thought I would cut you some slack, save you some money and do a good deed.  I gave you a price of $150 to do the install and told you what I tell most of my customers: that if my bid is accepted, I will deduct the cost of the diagnostic from the final bill.    And that was the last we heard from you.    When you “blipped” back onto our radar, it was with the attitude and swagger of a person who thought we should have been sitting around for over three months doing nothing but waiting for him to make a decision so we could get back to our lives.  Not only that, but when you found out we could not just drop everything and come out within 48 hours to do your bidding, you were rude and overbearing on the telephone with the scheduler.  You actually had the gall to complain at her, saying you had been waiting for MONTHS for us to finish this job, and put her in a corner because she did not know that you were the reason it had not been finished or, indeed, even begun.    After that point, no one really wanted to deal with you.  The scheduler did tentatively set up a day and time for you, but it was with great reluctance and she did not follow up with me or anyone else on it.  After hearing about your attitude on the phone, and the fact that you had not called back to confirm any appointment, I decided to simply drop the job and allow you the space to find a company you preferred.  (I am not a contractor or owner who lies to and browbeats his clientele into making purchases they don’t need or cannot afford, and I will NOT subject Certified employees to that behavior from would-be clients.)    And let’s get straight about something, here: Beyond the initial service fee, completed and paid for after I ran diagnostics, you were not my client.    At one point there was a strong possibility, but it never got that far, in part because you approached the whole thing in a manner that we did not find conducive to creating a happy or satisfied customer.  It was clear, after you reconnected with us after months of no communication, that you were not going to settle for being a satisfied customer.     Now, you tell me: In reversed roles, would you do business?  Of course not.     And if the company you finally hired did not do a good job, why on Earth are you going after me?  Wouldn’t it make sense to go after the person/people you hired and paid to fix their mistakes?    This all sounds very, very suspicious to me, like you are casting around to go after anybody to pay for your luxuries as long as you don’t have to.  The fact you actually recorded (and saved!) a phone call to somehow PROVE we discussed business together just cements the idea that even from the start you were looking for some way, any way, to get something nice for nothing.   And now, on a personal level, seeing as you have no qualms questioning my integrity…    I have relied on the Revdex.com for years and taken their determinations to heart, but the fact you have contacted them regarding this situation is sickening.    You may have done your clandestine slithering around the Internet to dredge up whatever you possibly could to come after my company with, but we’ve done our looking, too, and it’s at times like these that it’s too bad there isn’t a sister-company to the Revdex.com called the BHBB (The Better Human Being Bureau).    Everywhere you have left reviews for anyone with a rating system it has been with ONE star, or a number ONE.  And following these ratings is always a seething, dribbling monologue of how short everyone has fallen in your grandiose estimation of what you deserve.  The reason we looked into this at all is because it showed us that NO ONE is ever going to perform to the standard you hold up for everyone.  You must be one of the most entitled people I’ve ever run into.    And please don’t try to convince anyone that you don’t go into every service request without the intent to get free service or at least a grossly-discounted cost to yourself.  There is only one reason anyone wire-taps/records conversations between themselves and a possible provider, and that is to hope they can eventually find some loophole with which to weasel-out of paying for services rendered or goods delivered.    You believe you have found that loophole, and all I can do is pray that others see what I am seeing: a scammer.    No bargains were struck, no contracts were signed, no money was exchanged …what is it, honestly, that you feel you are entitled to?    I won’t even discuss the $75 diagnostic fee again. Every one of my clients pays that fee—some pay more.  And if you try to deny that I performed my duties, I will ask again: How did you know there was anything wrong with the pump? What type of plumbing you might need? What updates? Replacements?  These were all supplied to you, by me, after running my diagnostic.    So stop trying to take $75 from a $150 job that never occurred.     You did what anyone would do after realizing the company they wanted to hire was no longer available: you found another company.  Lucky you, I already gave you the diagnostic results and specs and all you had to do was hand them to someone else competent enough to complete the work.    The fact you are now trying to get me to help pay that bill, too, and that you are trying to use recent upsets I’ve had resulting from issues that stem back from March through May to further insult me and take money that is not yours, I somehow doubt you would ever be appeased until you did real damage to me or my company.       As indignant or put-upon as you may feel right now, please believe it does not compare with the outrage I feel having to even answer to this complaint with any level of civility.     Find someone else to pay your bills for you, Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
There are way too many lies in your novella. I wont even bother to respond to each one.  I will show the judge the receipt from you and then play the recording.  You will lose. See you in court.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]Well John you cant even keep your story straight when it in print from yourself. The first time it was $75, now it $85.  Yes you do owe me the $75. You admit in the recorded phone conversation that you would have charged $150 to install the pump but you were deducting the $75 from that. Your words, your pricing.  Here is your choice send me a good check in the mail by the end of August or I will take this to court and go for more because of what I ended up paying and for the hassle and court cost. Since I have your voice saying who you are and the company your with, I will win easily in court. pay now or later, either way.