Aloha [redacted] , Thank you for taking the time to view and apply for the property located on [redacted] **I am sorry that the homeowner had chosen another applicant and I can only imagine how frustrating that can be after find a place you really like and taking the time to gather all the information to submit an applicationIt does appear that we had received multiple applications for this property and that the homeowner decided to approve another applicantAs disclosed in the application, all application fee payments are non-refundable and the homeowner has the right to continue to accept applications until an applicant is approvedApplications are not approved on a first-come first-serve basisInstead we gather information for the applications we receive and try to group the information so that we can review several applications at one timeThe main factors that are considered include credit score, credit history, criminal background, prior evictions, income, employment information, and past rental historyTypically the most qualified applicantIn accordance to the Fair Credit Reporting Act, I cannot discuss items found on your credit directly with you, however when performing the background check we did uncover some deficienciesAs referenced in the letter, you can request a copy of your credit report from [redacted] In general, it takes roughly business days to process a single applicationHowever, this process can take longer than business days if we are waiting for additional informationIn addition, receiving additional applications can increase the processing time as we group applications together and wait for the information to be received on the other applicationsWith regards to the address listed in the letter, it matches the address listed on the application under rental historyUpon our review, it appears that the application was processed correctlyI hope that this explanation is satisfactory
Complaint: ***
I am rejecting this response because: You have provided faulty informationYou have updated the letter and that IS NOT the letter that you sent me on July I have attached the letter that you sent me on July and it DOES NOT list my correct addressInstead, it lists an Arizona address and I have NEVER resided in ArizonaI have attached a copy of the letter that you emailed me on July I can only imagine who you sent my personal information to if you sent someone else's personal information to meYour business practices are not up to parI demand a refund of the application feesI was told by a man in your office that I would receive an answer by the next day, which was Saturday, July This was not a business day but that was the information that was provided to meBecause you have consistently provided inaccurate information and there has not been a returned phone call, I again demand a refund of the application feesThis is by far the worst "property management" company that I have dealt with in Hawaii. Dissatisfied,
*** ***
Aloha [redacted],I am sorry to hear that your were not satisfied with our response.
The letter sent to you was sent via email and not mailed therefore no one receive correspondence containing your name. The letter itself does not contain any personal information which could be used to identify yourself. In the event that someone did receive the letter, the only way for someone to obtain personal information would be to contact [redacted]. They would then have to be able to answer certain questions in order to verify the identity of the caller prior to them releasing any information. I do apologize if there was an error in the address listed and I will follow up to see how/why this happened as its an automated letter generated by the software which we use. If you would like a hard / paper copy of the letter, I would be happy to mail you one.
As I mentioned previously and as disclosed in the application, all application fees are non-refundable. During the background check, we uncovered deficiencies. I am truly sorry that the homeowner chose another applicant.
Where do I start with my experience with Brent F[redacted]? He seemed professional and nice enough at first, but his inability to do his job soon became glaringly evident. Our condo was disgustingly filthy when we moved in (greasy screens and cabinets, black floors, dirty bathrooms etc.) and multiple repairs needed to be done (paint, electrical, 2 light fixtures not working, broken screen door, blind installation). Brent was very indifferent to this, like it was normal to move into somewhere that was not move in ready. For the next two weeks our home was a work zone, and I had to deal with his “go-to” handyman, who would show up two hours late, worked slow, and did not fix everything that needed to be done--we finally had it and gave him a deadline to be done and out. I told Brent that this was by far, the worst move we have ever been a part of (out of 7). All I got was indifference. I notified him in May and June of termites eating our lanai. It is now mid January and still nothing has been done. At least Stacie is responsive, Brent, on several occasions, has not responded to emails and/or texts. We have dealt with plumbing issues since the second night we moved in, and the icing on the cake? He is holding us responsible for the latest incident. We have to pay for the plumbing bill and repairs to our downstairs neighbor’s condo. Why? Because his “go-to” plumber said they fixed it and our plumbing is in “fair/good” condition. I could go on and on about Brent F[redacted], but if I were you, I would not use CPS; the owner took full advantage of our BAH while Brent displayed gross ineptitude. I personally cannot wait for our move in June.
Aloha [redacted], Thank you for taking the time to view and apply for the property located on [redacted]. I am sorry that the homeowner had chosen another applicant and I can only imagine how frustrating that can be after find a place you really like and taking the time to gather all...
the information to submit an application. It does appear that we had received multiple applications for this property and that the homeowner decided to approve another applicant. As disclosed in the application, all application fee payments are non-refundable and the homeowner has the right to continue to accept applications until an applicant is approved. Applications are not approved on a first-come first-serve basis. Instead we gather information for the applications we receive and try to group the information so that we can review several applications at one time. The main factors that are considered include credit score, credit history, criminal background, prior evictions, income, employment information, and past rental history. Typically the most qualified applicant. In accordance to the Fair Credit Reporting Act, I cannot discuss items found on your credit directly with you, however when performing the background check we did uncover some deficiencies. As referenced in the letter, you can request a copy of your credit report from [redacted]. In general, it takes roughly 2 business days to process a single application. However, this process can take longer than 2 business days if we are waiting for additional information. In addition, receiving additional applications can increase the processing time as we group applications together and wait for the information to be received on the other applications. With regards to the address listed in the letter, it matches the address listed on the application under rental history. Upon our review, it appears that the application was processed correctly. I hope that this explanation is satisfactory.
Aloha [redacted] , Thank you for taking the time to view and apply for the property located on [redacted] **I am sorry that the homeowner had chosen another applicant and I can only imagine how frustrating that can be after find a place you really like and taking the time to gather all the information to submit an applicationIt does appear that we had received multiple applications for this property and that the homeowner decided to approve another applicantAs disclosed in the application, all application fee payments are non-refundable and the homeowner has the right to continue to accept applications until an applicant is approvedApplications are not approved on a first-come first-serve basisInstead we gather information for the applications we receive and try to group the information so that we can review several applications at one timeThe main factors that are considered include credit score, credit history, criminal background, prior evictions, income, employment information, and past rental historyTypically the most qualified applicantIn accordance to the Fair Credit Reporting Act, I cannot discuss items found on your credit directly with you, however when performing the background check we did uncover some deficienciesAs referenced in the letter, you can request a copy of your credit report from [redacted] In general, it takes roughly business days to process a single applicationHowever, this process can take longer than business days if we are waiting for additional informationIn addition, receiving additional applications can increase the processing time as we group applications together and wait for the information to be received on the other applicationsWith regards to the address listed in the letter, it matches the address listed on the application under rental historyUpon our review, it appears that the application was processed correctlyI hope that this explanation is satisfactory
Complaint: ***
I am rejecting this response because: You have provided faulty informationYou have updated the letter and that IS NOT the letter that you sent me on July I have attached the letter that you sent me on July and it DOES NOT list my correct addressInstead, it lists an Arizona address and I have NEVER resided in ArizonaI have attached a copy of the letter that you emailed me on July I can only imagine who you sent my personal information to if you sent someone else's personal information to meYour business practices are not up to parI demand a refund of the application feesI was told by a man in your office that I would receive an answer by the next day, which was Saturday, July This was not a business day but that was the information that was provided to meBecause you have consistently provided inaccurate information and there has not been a returned phone call, I again demand a refund of the application feesThis is by far the worst "property management" company that I have dealt with in Hawaii. Dissatisfied,
*** ***
Aloha [redacted],I am sorry to hear that your were not satisfied with our response.
The letter sent to you was sent via email and not mailed therefore no one receive correspondence containing your name. The letter itself does not contain any personal information which could be used to identify yourself. In the event that someone did receive the letter, the only way for someone to obtain personal information would be to contact [redacted]. They would then have to be able to answer certain questions in order to verify the identity of the caller prior to them releasing any information. I do apologize if there was an error in the address listed and I will follow up to see how/why this happened as its an automated letter generated by the software which we use. If you would like a hard / paper copy of the letter, I would be happy to mail you one.
As I mentioned previously and as disclosed in the application, all application fees are non-refundable. During the background check, we uncovered deficiencies. I am truly sorry that the homeowner chose another applicant.
Where do I start with my experience with Brent F[redacted]? He seemed professional and nice enough at first, but his inability to do his job soon became glaringly evident. Our condo was disgustingly filthy when we moved in (greasy screens and cabinets, black floors, dirty bathrooms etc.) and multiple repairs needed to be done (paint, electrical, 2 light fixtures not working, broken screen door, blind installation). Brent was very indifferent to this, like it was normal to move into somewhere that was not move in ready. For the next two weeks our home was a work zone, and I had to deal with his “go-to” handyman, who would show up two hours late, worked slow, and did not fix everything that needed to be done--we finally had it and gave him a deadline to be done and out. I told Brent that this was by far, the worst move we have ever been a part of (out of 7). All I got was indifference. I notified him in May and June of termites eating our lanai. It is now mid January and still nothing has been done. At least Stacie is responsive, Brent, on several occasions, has not responded to emails and/or texts. We have dealt with plumbing issues since the second night we moved in, and the icing on the cake? He is holding us responsible for the latest incident. We have to pay for the plumbing bill and repairs to our downstairs neighbor’s condo. Why? Because his “go-to” plumber said they fixed it and our plumbing is in “fair/good” condition. I could go on and on about Brent F[redacted], but if I were you, I would not use CPS; the owner took full advantage of our BAH while Brent displayed gross ineptitude. I personally cannot wait for our move in June.
Aloha [redacted], Thank you for taking the time to view and apply for the property located on [redacted]. I am sorry that the homeowner had chosen another applicant and I can only imagine how frustrating that can be after find a place you really like and taking the time to gather all...
the information to submit an application. It does appear that we had received multiple applications for this property and that the homeowner decided to approve another applicant. As disclosed in the application, all application fee payments are non-refundable and the homeowner has the right to continue to accept applications until an applicant is approved. Applications are not approved on a first-come first-serve basis. Instead we gather information for the applications we receive and try to group the information so that we can review several applications at one time. The main factors that are considered include credit score, credit history, criminal background, prior evictions, income, employment information, and past rental history. Typically the most qualified applicant. In accordance to the Fair Credit Reporting Act, I cannot discuss items found on your credit directly with you, however when performing the background check we did uncover some deficiencies. As referenced in the letter, you can request a copy of your credit report from [redacted]. In general, it takes roughly 2 business days to process a single application. However, this process can take longer than 2 business days if we are waiting for additional information. In addition, receiving additional applications can increase the processing time as we group applications together and wait for the information to be received on the other applications. With regards to the address listed in the letter, it matches the address listed on the application under rental history. Upon our review, it appears that the application was processed correctly. I hope that this explanation is satisfactory.