Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I have called the company 3/19/twice and once on 3/I keep getting the mans voicemail and no replyI need to clearedI also spoke to a lady and she was rude once again saying since I placed a complaint I need to wait for him to call me back did not give me any information of when he would be back in the office or when I can expect a callThey state they try to work with me but this compnany is just playing gamesI need my account cleared I was considering just paying this and taking them to court to get my money back but what's the pointI am right and I will get justiceI'm a [redacted] and I have held my post during combat tours and I will not be put down this time I will stand and fight thisI have been respectful but this is getting crazyHow hard is it to clear me from the claws of your I just company Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Certified Recovery Systems, Inc (CRSI) has not only failed to prove that they sent me a letter but has also failed to prove that I received itIt is greatly disappointing that CRSI would be more concerned with making money than following [redacted] guidelinesAs a consumer, I am ensured that I will be able to validate or dispute any allegations of debtI keep meticulous records and copies of all credit and debt-related correspondence and have nothing from CRSIPerhaps CRSI should invest in certified mail to insure that their clients receive the proper information, not just assume they received some nonexistent letterI wanted the initial information to see whether or not the debt alleged is validI asked them to remove the collection from my CRA because of their absolute failure to meet [redacted] guidelines Regards, [redacted] *
It is unfortunate that Mr [redacted] does not accept our response to his complaint However, based on our investigation of the charges we believe them to be accurate and unless he can provide proof otherwise we will continue to keep this account open as listedMr [redacted] 's claims under the [redacted] in his original complaint request for information are not correct, other than the requirement for a letter to be sent to the consumer regarding the account, thus giving him the 30-day validation notice This letter was sent as required (see previous response to complaint) and therefore the standards have been met The [redacted] does not require the creditor to provide the other information he is requesting although we did previously provide him with the original creditor, amount owed, date assigned to us, as well as the dates we contacted him regarding this outstanding matterWe consider this complaint handled and simply ask that Mr [redacted] fulfill his commitment to our client by taking care of the outstanding balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] From: [redacted] Sent: Thursday, April 24, 9:AMTo: drteamSubject: This message is in regard my complaint submitted on 3/20/ 4:56:PM against Certified Recovery Systems, IncYour complaint was assigned ID [redacted] I didn’t receive an email on April 10,regarding Certified Recovery rebuttalI was not aware my case was closedI would like for it to be reopened as I do not accept their responseAll I want is for Certified Recovery Systems to agree in writing that if this debt is paid off it will be removed from my credit file, a complete copy of the contract (for it to include all pages) and a complete payment historyI would also like to ask Certified Recovery Systems to only contact me by mailI do not want to be contact by any personal contact information I provide threw this complaint Please assist! Thanks,
Based on our records, Mr [redacted] spoke with one of our representatives on 01-03-and set up two post dated checks for the balance in full The dates were 01-10-and 01-24- We processed the first check on the agreed date and it was returned Mr [redacted] was charged a returned check fee as explained when the initial agreement was set up Our records also show that back on 01-31-13, one of our representatives spoke with Mr [redacted] and Mr [redacted] told the representative that he would go to our website and make the payment for the entire balance (including the returned check fees) with his credit card We never received the payment We made several attempts to contact Mr [redacted] to resolve the matter Mr [redacted] spoke with one of our representatives on 02-11-and promised to make the payment in full again, but we never received the payment We continued to try to contact Mr [redacted] in an attempt to get him to resolve the issue Again, we were unsuccessful As of 02-01-15, our records showed that Mr [redacted] had an outstanding balance of $ Our client, [redacted] ***, called us and notified us that Mr [redacted] paid $to them directly We informed our client that there was still an outstanding balance of $that was still owed The situation was explained to the client and they fully agreed and understood There is an outstanding balance of $that is owed We are more than willing to work out a payment arrangement with Mr [redacted] He can contact our office at 713-464-and one of our representatives can assist him
Based on the information that was provided by Ms [redacted] , we were able to locate an account belonging to her We are more than willing to work with Ms [redacted] We made a couple of attempts to reach Ms [redacted] to try and work out a possible resolution, but we were unsuccessful in our attempts If Ms [redacted] can contact our office, I can assist her personally Again, we are willing to come to some sort of resolution with Ms [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I have called the company 3/19/twice and once on 3/I keep getting the mans voicemail and no replyI need to clearedI also spoke to a lady and she was rude once again saying since I placed a complaint I need to wait for him to call me back did not give me any information of when he would be back in the office or when I can expect a callThey state they try to work with me but this compnany is just playing gamesI need my account cleared I was considering just paying this and taking them to court to get my money back but what's the pointI am right and I will get justiceI'm a [redacted] and I have held my post during combat tours and I will not be put down this time I will stand and fight thisI have been respectful but this is getting crazyHow hard is it to clear me from the claws of your I just company Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Certified Recovery Systems, Inc (CRSI) has not only failed to prove that they sent me a letter but has also failed to prove that I received itIt is greatly disappointing that CRSI would be more concerned with making money than following [redacted] guidelinesAs a consumer, I am ensured that I will be able to validate or dispute any allegations of debtI keep meticulous records and copies of all credit and debt-related correspondence and have nothing from CRSIPerhaps CRSI should invest in certified mail to insure that their clients receive the proper information, not just assume they received some nonexistent letterI wanted the initial information to see whether or not the debt alleged is validI asked them to remove the collection from my CRA because of their absolute failure to meet [redacted] guidelines Regards, [redacted] *
It is unfortunate that Mr [redacted] does not accept our response to his complaint However, based on our investigation of the charges we believe them to be accurate and unless he can provide proof otherwise we will continue to keep this account open as listedMr [redacted] 's claims under the [redacted] in his original complaint request for information are not correct, other than the requirement for a letter to be sent to the consumer regarding the account, thus giving him the 30-day validation notice This letter was sent as required (see previous response to complaint) and therefore the standards have been met The [redacted] does not require the creditor to provide the other information he is requesting although we did previously provide him with the original creditor, amount owed, date assigned to us, as well as the dates we contacted him regarding this outstanding matterWe consider this complaint handled and simply ask that Mr [redacted] fulfill his commitment to our client by taking care of the outstanding balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] From: [redacted] Sent: Thursday, April 24, 9:AMTo: drteamSubject: This message is in regard my complaint submitted on 3/20/ 4:56:PM against Certified Recovery Systems, IncYour complaint was assigned ID [redacted] I didn’t receive an email on April 10,regarding Certified Recovery rebuttalI was not aware my case was closedI would like for it to be reopened as I do not accept their responseAll I want is for Certified Recovery Systems to agree in writing that if this debt is paid off it will be removed from my credit file, a complete copy of the contract (for it to include all pages) and a complete payment historyI would also like to ask Certified Recovery Systems to only contact me by mailI do not want to be contact by any personal contact information I provide threw this complaint Please assist! Thanks,
Based on our records, Mr [redacted] spoke with one of our representatives on 01-03-and set up two post dated checks for the balance in full The dates were 01-10-and 01-24- We processed the first check on the agreed date and it was returned Mr [redacted] was charged a returned check fee as explained when the initial agreement was set up Our records also show that back on 01-31-13, one of our representatives spoke with Mr [redacted] and Mr [redacted] told the representative that he would go to our website and make the payment for the entire balance (including the returned check fees) with his credit card We never received the payment We made several attempts to contact Mr [redacted] to resolve the matter Mr [redacted] spoke with one of our representatives on 02-11-and promised to make the payment in full again, but we never received the payment We continued to try to contact Mr [redacted] in an attempt to get him to resolve the issue Again, we were unsuccessful As of 02-01-15, our records showed that Mr [redacted] had an outstanding balance of $ Our client, [redacted] ***, called us and notified us that Mr [redacted] paid $to them directly We informed our client that there was still an outstanding balance of $that was still owed The situation was explained to the client and they fully agreed and understood There is an outstanding balance of $that is owed We are more than willing to work out a payment arrangement with Mr [redacted] He can contact our office at 713-464-and one of our representatives can assist him
Based on the information that was provided by Ms [redacted] , we were able to locate an account belonging to her We are more than willing to work with Ms [redacted] We made a couple of attempts to reach Ms [redacted] to try and work out a possible resolution, but we were unsuccessful in our attempts If Ms [redacted] can contact our office, I can assist her personally Again, we are willing to come to some sort of resolution with Ms [redacted]
I spoke with Mr [redacted] on Friday, 03-20-15, and we were able to resolve the issue