Certified Restoration Services Inc.

Review: ON AUGUST **, 2012, A TREE FELL IN FRONT OF OUR HOUSE JUST MISSING THE HOUSE BUT CUASING SOME QUESTIONABLE DAMAGE TO THE GUTTERS AND ROOF. WE CALLED "CERTIFIED RESTORATION SERVICES" TO GIVE AN ESTIMATE OF ANY DAMAGE FOR THE INSURANCE COMPANY. THEY FOUND "NO DAMAGE TO THE ROOF AT THE TIME OF INSPECTION" WHICH IS WRITTEN ON OUR RECEIPT. IT ALSO INDICATES THAT "NO WORK WAS DONE." ALSO, THERE WAS NOTHING ON THE FORMS SAYING THAT THERE WAS ANY FEE DUE FOR THE ESTIMATE. WE GOT A BILL IN THE MAIL FOR $153.15 WHICH I CALLED AND QUESTIONED. THE [redacted]" EXPLAINED TO ME THAT IT WAS AN "INSPECTION FEE. I TOLD HIM THAT THERE WAS NOTHING INDICATING THAT ON MY RECEIPT. HE SAID JUST SAID THAT IT WAS THEIR POLICY! I HAD A LAWYER FRIEND OF MINE READ THE PAPERWORK AND HE AGREED THAT THERE WAS NO INDICATION OF SUCH A FEE. SO I MADE THEM AWARE THAT I WAS NOT PAYING THE BILL AND WAS FILING A COMPLAINT WITH THE Revdex.com. I HAVE ALL MY RECEIPTS AND FORMS TO PROVE MY CASE. THERE ARE TWO ADDRESSES FOR THIS BUSINESS. (1). [redacted]. (2). [redacted] ###-###-#### FAX ###-###-#### . THANK YOU FOR YOUR TIME. I WILL AWAIT A RESPONSE FROM YOU.Desired Settlement: ELIMINATE ALL FEES CHARGED!

Business

Response:

I have reviewed the complaint in the letter dated 04-**-2014 and have agreed to drop the service call fee charges.

We responded to the property owners request to board up openings to the roof from a storm damage insurance claim. Once we arrived and inspected it was apparant that there was no physical damages or penetrations, so we advised of same. The insured chose to withdraw her insurance claim as it was under the policy deductible. We had an inspection fee for the site visit for dispatching a truck and two people. since the homeowner withdrew her insurance claim the insurance company could not pay for any services if the homeowner withdraws as this was her choice.