Certified Transmissins, LLC

I am just going to a different shop that accepts the warranty and have them look at itThe drivers side of the engine has a louder ticking noise and the passenger side it quietAll I wanted was a honest local business man to do the jobThis whole experience I have been pretty much called a liar, will not support this local business anymoreNot the job I paid for at allMy own father worked In a mechanic shop for 15+ years and says it doesn't sound right.Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I have read the response from the company of Certified Transmission and it doesn't saying anything of how the problem is going to get fixedYes I made a apt for Aug 28th but then got called into workMy work schedule has been hectic as it has been changingSo do I just bring my truck in for them to fix again or?? And I was not aware that they were taking a piece out of my truck the last time I brought it inIt wouldn't be such a big deal if they would just communicate with me instead of leaving me in the darkI am brining my truck to another shop to get a quote on what is wrong with the engine now as it still has a very loud tick and stutters when starting to goAs far as the control knob for heater I asked them what I needed to do to get it fixedEverything from behind my dash was unpluggedTheir response didn't include a way to make things right with my truckIt has warranties but I feel like I'm being placed on the back burner with the companyThe owner/boss was not there when I went in for the quote and his employee never told him everything on what needed to be replaced but there were people in the waiting area as well that I can guarantee heard our whole conversation on what needed to be fixed with the employee telling me that they would get it taken care ofYes he informed me that they didn't do tires but that he would get it handled for meBefore I had certified transmission get my truck, It did run the engine was just blown and I had a dead battery so that why they had to tow it down, which he offered to do.? Revdex.com,? I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear: I feel as if they should call me to at least make an effort on if they even want to fix itI also feel as if they already have all the money for the job so they don't really careThe response I got doesn't have a answer on it, just statements on what happened, I have enclosed messages from the employee blaming the one working on my truckI have enclosed messages, and a couple lists of recent phone calls to this company as wellI don't have any paperwork on this, I just have a receipt for myself paying for the job in full.Regards, [redacted]

I have read the response from the company of Certified Transmission and it doesn't saying anything of how the problem is going to get fixedYes I made a apt for Aug 28th but then got called into workMy work schedule has been hectic as it has been changingSo do I just bring my truck in for them to fix again or?? And I was not aware that they were taking a piece out of my truck the last time I brought it inIt wouldn't be such a big deal if they would just communicate with me instead of leaving me in the darkI am brining my truck to another shop to get a quote on what is wrong with the engine now as it still has a very loud tick and stutters when starting to goAs far as the control knob for heater I asked them what I needed to do to get it fixedEverything from behind my dash was unpluggedTheir response didn't include a way to make things right with my truckIt has warranties but I feel like I'm being placed on the back burner with the companyThe owner/boss was not there when I went in for the quote and his employee never told him everything on what needed to be replaced but there were people in the waiting area as well that I can guarantee heard our whole conversation on what needed to be fixed with the employee telling me that they would get it taken care ofYes he informed me that they didn't do tires but that he would get it handled for meBefore I had certified transmission get my truck, It did run the engine was just blown and I had a dead battery so that why they had to tow it down, which he offered to doRevdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear: I feel as if they should call me to at least make an effort on if they even want to fix itI also feel as if they already have all the money for the job so they don't really careThe response I got doesn't have a answer on it, just statements on what happened, I have enclosed messages from the employee blaming the one working on my truckI have enclosed messages, and a couple lists of recent phone calls to this company as wellI don't have any paperwork on this, I just have a receipt for myself paying for the job in full.Regards, [redacted]

I am just going to a different shop that accepts the warranty and have them look at itThe drivers side of the engine has a louder ticking noise and the passenger side it quietAll I wanted was a honest local business man to do the jobThis whole experience I have been pretty much called a liar, will not support this local business anymoreNot the job I paid for at allMy own father worked In a mechanic shop for 15+ years and says it doesn't sound right.Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***

This is in response to your letter dated 8/27/On 4/30/*** *** came to our shop to get an estimate far repairs on her pickup truck which was not running at the timeWe gave her an estimate on installing an engine, test the battery, and get the vehicle in running conditionWe
gave her the first estimate of $4,which she paid for in advanceWe towed the vehicle to our shop and then ordered all the parts and shortly after started the work and completed the repairs approximately a week to week and half later and called the customer that it was ready to be picked upAfter she picked the vehicle up there was a miss understanding with Miss *** about repairs that she thought she ordered (driver side door, window, and heater control inside the dash)As you can see on the first estimate it states what repairs where to be done on the vehicleThe only confusion was it stated mischoses/water pump for $which we did not have a break clown when we gave her the estimate as we did not have the vehicle when we gave her the estimatePart two of the estimate shows a breakdown of the misccharge on the first estimate with all the individual partsMiss *** thought that the misccharges were for window, door, and the heater that did not work which is not the caseThe $was far the parts that we needed to install on the new engine like spark plugs, hoses, etc to complete the jobTo please the customer our shop decided to do the repairs (driver side door, window, heater control inside the dash) at no cast to herShe pick up the vehicle and returned the next day very unhappy that there a nail in her tire which we were supposedly supposed to fixOnce again to please the customer we took the tire to a tire shop and had it repaired at no cost to herWe do not fix tires at our shopShe took the truck again and a short time later complained about a noise in the engineWe talked to the manufacturer that rebuilt the engine and since it was a small noise they told us to put an engine additive and run the engine for milesA small noise was still there so we got authorization to do warranty work for the engine manufacturer which was completed on 7/30/Customer then again picked up the vehicle, and around Aug25th she again was very unhappy and she stated it was still making a noise and she thought we didn't make any repairsI set up an appointment for Friday Aug with her to bring the vehicle to us so we could diagnose the noise complaint and she missed the appointmentWe never heard from her again and then received your letterWe have been in business yearsour customer data base is 12,strong since we started keeping records in of our invoicesAll our work is warrantied for workmanship and materialsAll the parts that were purchased for this job are warranty though O'Reilly Auto Parts, also the engine from O'Reilly

I have read the response from the company of Certified Transmission and it doesn't saying anything of how the problem is going to get fixedYes I made a apt for Aug 28th but then got called into workMy work schedule has been hectic as it has been changingSo do I just bring my truck in for them to fix again or?? And I was not aware that they were taking a piece out of my truck the last time I brought it inIt wouldn't be such a big deal if they would just communicate with me instead of leaving me in the darkI am brining my truck to another shop to get a quote on what is wrong with the engine now as it still has a very loud tick and stutters when starting to goAs far as the control knob for heater I asked them what I needed to do to get it fixedEverything from behind my dash was unpluggedTheir response didn't include a way to make things right with my truckIt has warranties but I feel like I'm being placed on the back burner with the companyThe owner/boss was not there when I went in for the quote and his employee never told him everything on what needed to be replaced but there were people in the waiting area as well that I can guarantee heard our whole conversation on what needed to be fixed with the employee telling me that they would get it taken care ofYes he informed me that they didn't do tires but that he would get it handled for meBefore I had certified transmission get my truck, It did run the engine was just blown and I had a dead battery so that why they had to tow it down, which he offered to do. Revdex.com, I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear:
I feel as if they should call me to at least make an effort on if they even want to fix itI also feel as if they already have all the money for the job so they don't really careThe response I got doesn't have a answer on it, just statements on what happened, I have enclosed messages from the employee blaming the one working on my truckI have enclosed messages, and a couple lists of recent phone calls to this company as wellI don't have any paperwork on this, I just have a receipt for myself paying for the job in full.Regards,*** ***

This is in response to your letter dated 8/27/On 4/30/*** *** came to our shop to get an estimate far repairs on her pickup truck which was not running at the timeWe gave her an estimate on installing an engine, test the battery, and get the vehicle in running conditionWe
gave her the first estimate of $4,which she paid for in advanceWe towed the vehicle to our shop and then ordered all the parts and shortly after started the work and completed the repairs approximately a week to week and half later and called the customer that it was ready to be picked upAfter she picked the vehicle up there was a miss understanding with Miss *** about repairs that she thought she ordered (driver side door, window, and heater control inside the dash)As you can see on the first estimate it states what repairs where to be done on the vehicleThe only confusion was it stated mischoses/water pump for $which we did not have a break clown when we gave her the estimate as we did not have the vehicle when we gave her the estimatePart two of the estimate shows a breakdown of the misccharge on the first estimate with all the individual partsMiss *** thought that the misccharges were for window, door, and the heater that did not work which is not the caseThe $was far the parts that we needed to install on the new engine like spark plugs, hoses, etc to complete the jobTo please the customer our shop decided to do the repairs (driver side door, window, heater control inside the dash) at no cast to herShe pick up the vehicle and returned the next day very unhappy that there a nail in her tire which we were supposedly supposed to fixOnce again to please the customer we took the tire to a tire shop and had it repaired at no cost to herWe do not fix tires at our shopShe took the truck again and a short time later complained about a noise in the engineWe talked to the manufacturer that rebuilt the engine and since it was a small noise they told us to put an engine additive and run the engine for milesA small noise was still there so we got authorization to do warranty work for the engine manufacturer which was completed on 7/30/Customer then again picked up the vehicle, and around Aug25th she again was very unhappy and she stated it was still making a noise and she thought we didn't make any repairsI set up an appointment for Friday Aug with her to bring the vehicle to us so we could diagnose the noise complaint and she missed the appointmentWe never heard from her again and then received your letterWe have been in business yearsour customer data base is 12,strong since we started keeping records in of our invoicesAll our work is warrantied for workmanship and materialsAll the parts that were purchased for this job are warranty though O'Reilly Auto Parts, also the engine from O'Reilly

I am just going to a different shop that accepts the warranty and have them look at it. The drivers side of the engine has a louder ticking noise and the passenger side it quiet. All I wanted was a honest local business man to do the job. This whole experience I have been pretty much called a liar, will not support this local business anymore. Not the job I paid for at all. My own father worked In a mechanic shop for 15+ years and says it doesn't sound right.Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

I have read the response from the company of Certified Transmission and it doesn't saying anything of how the problem is going to get fixed. Yes I made a apt for Aug 28th but then got called into work. My work schedule has been hectic as it has been changing. So do I just bring my truck in for them to fix again or?? And I was not aware that they were taking a piece out of my truck the last time I brought it in. It wouldn't be such a big deal if they would just communicate with me instead of leaving me in the dark. I am brining my truck to another shop to get a quote on what is wrong with the engine now as it still has a very loud tick and stutters when starting to go. As far as the control knob for heater I asked them what I needed to do to get it fixed. Everything from behind my dash was unplugged. Their response didn't include a way to make things right with my truck. It has warranties but I feel like I'm being placed on the back burner with the company. The owner/boss was not there when I went in for the quote and his employee never told him everything on what needed to be replaced but there were people in the waiting area as well that I can guarantee heard our whole conversation on what needed to be fixed with the employee telling me that they would get it taken care of. Yes he informed me that they didn't do tires but that he would get it handled for me. Before I had certified transmission get my truck, It did run the engine was just blown and I had a dead battery so that why they had to tow it down, which he offered to do. Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear:
I feel as if they should call me to at least make an effort on if they even want to fix it. I also feel as if they already have all the money for the job so they don't really care. The response I got doesn't have a answer on it, just statements on what happened, I have enclosed messages from the employee blaming the one working on my truck. I have enclosed messages, and a couple lists of recent phone calls to this company as well. I don't have any paperwork on this, I just have a receipt for myself paying for the job in full.Regards,[redacted]