Certified Transmissions, Inc.

Thank you Revdex.com for your efforts on behalf of all Members and consumersAs has been expressed in our previous response, we are very sorry a valued customer at Certified Transmissions, Inchas such a complaint as thisAfter consulting upon this issue at great length, we have now referred it to our legal team for an appropriate further responseWe expect to have this issue resolved shortly in as amiable a way as possible

We at Certified Transmissions, Incwork hard to earn and maintain our Revdex.com A+ RatingAttached is a copy of the successful letter we sent to Ms*** Credit Card Company following a reversal of her original paymentWe explained the reason to reverse her initial charge back
request, to which the Company agreedThere is also our response to her 1-Star review on our website and on our Yelp! pageThis issue has been ongoing since May, and she is just now complaining to Revdex.comRather than resolving any issues with us directly, she simply continues to use whatever avenues possible to importune our reputation, including the Revdex.com. To reassure Revdex.com, our Owner, Michael P*** was always courteous and considerate with Ms*** and never rudeHe isn't rude with anyoneMike tried to reason with Ms***, explaining that automobile systems are complicated and sometimes, as with her Lexus, show evasive and intermittent symptomsShe simply could not be reasoned withAs in the “Doctor” example mentioned in our response letter to her Credit Card Company, Ms*** cannot expect money paid for services rendered returned to her by saying “I told them I do not want to continue down this uncertain path, which I certainly hadn't expected, therefore, I want “my” money back because you haven't cured me!” The most puzzling aspect of this issue is Ms*** 5-Star Review published on our website a week before she sought a charge back:Prior to relocation, my repair shop in Tucson gave me a list of shops here in the Prescott areaCertified Transmissions stood out in the list with a star next to its name as it being the one to choose first, so when a problem arose, that's what I didI'm very appreciative of the excellent work, high level of professional expertise, integrity, and fair pricingEveryone who works there is ASE certified, which is important as wellCan't do better, folks
*** *** • From Email To which we replied: Publish On Website Reply • Actually, ***, your prior trusted shop in Tucson called me right after you let them know you were moving to Prescott (we've done the same for our customers who are relocating)They said you were a favorite customer and to take good care of your vehicleIt's what we do for all our customers at Certified Transmissions, Inc.! You are an especially great customer because of your smiling attitude, and willingness to learn more about your Lexus ES It's a great car, and you are a great customerWelcome to the Prescott area, and thank you for your businessWe really do appreciate it!One of the reasons Certified Transmissions, Inchas an A+ Rating is because we continue to be available to anyone who has an issue with us or simply has an automotive question or needThank you Revdex.com for bringing this problem to our attentionWe hope for a timely resolution

To the Revdex.com:Yes, I did provide a positive review - BEFORE this situation played out to the end.  I trusted my car would be fixed as promised, not that I would wind up going down an uncertain and more costly path, and so complied with the request.  I brought my car in for repair in May, their second attempt failed in June.  I had to wait until July to speak with the owner Mike re a refund as he was on vacation.  Thus the delay to initiate my dispute through Capital One.  Then there were also delays in Capital One.  I just learned that Capital One could not legally pursue the dispute only because the second opinion letter did not specifically mention Certified Transmissions.  As the person who provided the opinion letter explained, he felt it ethical only to state what they found wrong with the car, not mention Certified Transmissions.  Unfortunately, that left Capital One without a legal leg.  Once learning this, I immediately filed with the Revdex.com.  I can assure you that when Mike refused to refund my money, I did try to work out a fair settlement with him.  He refused to do so and was EXTREMELY nasty and condescending in our telephone conversation, held after their business hours.  In closing, I am not a vindictive person.  I felt that if my dispute through Capital One worked, I would not have to file a complaint or negative review with the Revdex.com, Google, Yelp, or even contact the ASE.  However, I fully intend to continue on if the Revdex.com is unsuccessful only because I feel it necessary to protect other consumers from such a possible situation.  My car was not fixed as initially promised, I was never told it was an uncertain fix to begin with, the path became obviously uncertain and more costly, I was nastily refused a refund or reasonable settlement. This is unfair and unethical business practice, and, as I said, I will do whatever it takes to protect other consumers if need be.  Thank you.

We at Certified Transmissions, Inc. work hard to earn and maintain our Revdex.com A+ Rating. Attached is a copy of the successful letter we sent to Ms. [redacted] Credit Card Company following a reversal of her original payment. We explained the reason to reverse her initial charge back...

request, to which the Company agreed. There is also our response to her 1-Star review on our website and on our Yelp! page. This issue has been ongoing since May, 2015 and she is just now complaining to Revdex.com. Rather than resolving any issues with us directly, she simply continues to use whatever avenues possible to importune our reputation, including the Revdex.com. To reassure Revdex.com, our Owner, Michael P[redacted] was always courteous and considerate with Ms. [redacted] and never rude. He isn't rude with anyone. Mike tried to reason with Ms. [redacted], explaining that automobile systems are complicated and sometimes, as with her Lexus, show evasive and intermittent symptoms. She simply could not be reasoned with. As in the “Doctor” example mentioned in our response letter to her Credit Card Company, Ms. [redacted] cannot expect money paid for services rendered returned to her by saying “I told them I do not want to continue down this uncertain path, which I certainly hadn't expected, therefore, I want “my” money back because you haven't cured me!” The most puzzling aspect of this issue is Ms. [redacted] 5-Star Review published on our website a week before she sought a charge back:Prior to relocation, my repair shop in Tucson gave me a list of shops here in the Prescott area. Certified Transmissions stood out in the list with a star next to its name as it being the one to choose first, so when a problem arose, that's what I did. I'm very appreciative of the excellent work, high level of professional expertise, integrity, and fair pricing. Everyone who works there is ASE certified, which is important as well. Can't do better, folks.

[redacted] • From Email To which we replied: Publish On Website   Reply • Actually, [redacted], your prior trusted shop in Tucson called me right after you let them know you were moving to Prescott (we've done the same for our customers who are relocating). They said you were a favorite customer and to take good care of your vehicle. It's what we do for all our customers at Certified Transmissions, Inc.! You are an especially great customer because of your smiling attitude, and willingness to learn more about your Lexus ES 300. It's a great car, and you are a great customer. Welcome to the Prescott area, and thank you for your business. We really do appreciate it!One of the reasons Certified Transmissions, Inc. has an A+ Rating is because we continue to be available to anyone who has an issue with us or simply has an automotive question or need. Thank you Revdex.com for bringing this problem to our attention. We hope for a timely resolution.

Thank you Revdex.com for your efforts on behalf of all Members and consumers. As has been expressed in our previous response, we are very sorry a valued customer at Certified Transmissions, Inc. has such a complaint as this. After consulting upon this issue at great length, we have now referred it to our legal team for an appropriate further response. We expect to have this issue resolved shortly in as amiable a way as possible.

To the Revdex.com:
Yes, I did provide a positive review - BEFORE this situation played out to the end.  I trusted my car would be fixed as promised, not that I would wind up going down an uncertain and more costly path, and so complied with the request.  I brought my car in for repair in May, their second attempt failed in June.  I had to wait until July to speak with the owner Mike re a refund as he was on vacation.  Thus the delay to initiate my dispute through Capital One.  Then there were also delays in Capital One.  I just learned that Capital One could not legally pursue the dispute only because the second opinion letter did not specifically mention Certified Transmissions.  As the person who provided the opinion letter explained, he felt it ethical only to state what they found wrong with the car, not mention Certified Transmissions.  Unfortunately, that left Capital One without a legal leg.  Once learning this, I immediately filed with the Revdex.com.  I can assure you that when Mike refused to refund my money, I did try to work out a fair settlement with him.  He refused to do so and was EXTREMELY nasty and condescending in our telephone conversation, held after their business hours.  In closing, I am not a vindictive person.  I felt that if my dispute through Capital One worked, I would not have to file a complaint or negative review with the Revdex.com, Google, Yelp, or even contact the ASE.  However, I fully intend to continue on if the Revdex.com is unsuccessful only because I feel it necessary to protect other consumers from such a possible situation.  My car was not fixed as initially promised, I was never told it was an uncertain fix to begin with, the path became obviously uncertain and more costly, I was nastily refused a refund or reasonable settlement. This is unfair and unethical business practice, and, as I said, I will do whatever it takes to protect other consumers if need be.  Thank you.

To the Revdex.com:
Yes, I did provide a positive review - BEFORE this situation played out to the end.  I trusted my car would be fixed as promised, not that I would wind up going down an uncertain and more costly path, and so complied with the request.  I brought my car in for repair in May, their second attempt failed in June.  I had to wait until July to speak with the owner Mike re a refund as he was on vacation.  Thus the delay to initiate my dispute through Capital One.  Then there were also delays in Capital One.  I just learned that Capital One could not legally pursue the dispute only because the second opinion letter did not specifically mention Certified Transmissions.  As the person who provided the opinion letter explained, he felt it ethical only to state what they found wrong with the car, not mention Certified Transmissions.  Unfortunately, that left Capital One without a legal leg.  Once learning this, I immediately filed with the Revdex.com.  I can assure you that when Mike refused to refund my money, I did try to work out a fair settlement with him.  He refused to do so and was EXTREMELY nasty and condescending in our telephone conversation, held after their business hours.  In closing, I am not a vindictive person.  I felt that if my dispute through Capital One worked, I would not have to file a complaint or negative review with the Revdex.com, Google, Yelp, or even contact the ASE.  However, I fully intend to continue on if the Revdex.com is unsuccessful only because I feel it necessary to protect other consumers from such a possible situation.  My car was not fixed as initially promised, I was never told it was an uncertain fix to begin with, the path became obviously uncertain and more costly, I was nastily refused a refund or reasonable settlement. This is unfair and unethical business practice, and, as I said, I will do whatever it takes to protect other consumers if need be.  Thank you.

Thank you Revdex.com for your efforts on behalf of all Members and consumers. As has been expressed in our previous response, we are very sorry a valued customer at Certified Transmissions, Inc. has such a complaint as this. After consulting upon this issue at great length, we have now referred it to our legal team for an appropriate further response. We expect to have this issue resolved shortly in as amiable a way as possible.

We at Certified Transmissions, Inc. work hard to earn and maintain our Revdex.com A+ Rating. Attached is a copy of the successful letter we sent to Ms. [redacted] Credit Card Company following a reversal of her original payment. We explained the reason to reverse her initial charge back...

request, to which the Company agreed. There is also our response to her 1-Star review on our website and on our Yelp! page. This issue has been ongoing since May, 2015 and she is just now complaining to Revdex.com. Rather than resolving any issues with us directly, she simply continues to use whatever avenues possible to importune our reputation, including the Revdex.com. To reassure Revdex.com, our Owner, Michael P[redacted] was always courteous and considerate with Ms. [redacted] and never rude. He isn't rude with anyone. Mike tried to reason with Ms. [redacted], explaining that automobile systems are complicated and sometimes, as with her Lexus, show evasive and intermittent symptoms. She simply could not be reasoned with. As in the “Doctor” example mentioned in our response letter to her Credit Card Company, Ms. [redacted] cannot expect money paid for services rendered returned to her by saying “I told them I do not want to continue down this uncertain path, which I certainly hadn't expected, therefore, I want “my” money back because you haven't cured me!” The most puzzling aspect of this issue is Ms. [redacted] 5-Star Review published on our website a week before she sought a charge back:Prior to relocation, my repair shop in Tucson gave me a list of shops here in the Prescott area. Certified Transmissions stood out in the list with a star next to its name as it being the one to choose first, so when a problem arose, that's what I did. I'm very appreciative of the excellent work, high level of professional expertise, integrity, and fair pricing. Everyone who works there is ASE certified, which is important as well. Can't do better, folks.

[redacted] • From Email To which we replied: Publish On Website   Reply • Actually, [redacted], your prior trusted shop in Tucson called me right after you let them know you were moving to Prescott (we've done the same for our customers who are relocating). They said you were a favorite customer and to take good care of your vehicle. It's what we do for all our customers at Certified Transmissions, Inc.! You are an especially great customer because of your smiling attitude, and willingness to learn more about your Lexus ES 300. It's a great car, and you are a great customer. Welcome to the Prescott area, and thank you for your business. We really do appreciate it!One of the reasons Certified Transmissions, Inc. has an A+ Rating is because we continue to be available to anyone who has an issue with us or simply has an automotive question or need. Thank you Revdex.com for bringing this problem to our attention. We hope for a timely resolution.