CompanyRespond to Revdex.com Case # [redacted] April 14, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #:...
[redacted] Dear Revdex.com, Please notethat Corporate Van Lines is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, [redacted]Customer Service DepartmentCorporateVan Lines.
Please note that Corporate Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer...
knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted] Customer Service Department Corporate Van Lines.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will be gathering all the documents they requested and pictures of my damaged property and send it to them as soon as possible. Thank you for your help.
Regards,
[redacted]
CompanyRespond to Revdex.com Case # [redacted] April 14, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #:...
[redacted] Dear Revdex.com, Please notethat Corporate Van Lines is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, [redacted]Customer Service DepartmentCorporateVan Lines.
Please note that Corporate Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer...
knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted] Customer Service Department Corporate Van Lines.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will be gathering all the documents they requested and pictures of my damaged property and send it to them as soon as possible. Thank you for your help.
Regards,
[redacted]