Certified Waterproofing and Tuckpointing Company

This job was contracted June 16, 2016 and completed June 24, 2016 at the total cost of $5,900.00. The customer was originally told, and contract states that there is 4% surcharge added for use of credit cards as payment. The owner told him that he would accept deposit $1,800.00 on visa with no...

surcharge but to have another form of payment for completion otherwise we would have to add the 4% onto balance and this was agreed on until June 24th when balance of $3,500.00 was due then customer did not want to pay the 4% surcharge, so this is what arguement stemmed from.The customer was given extra electric at no charge and the crew skimmed the basement walls where large pock marks where at no extra charge, however $350.00 was added for the extra brick work and customer paid this. The customer even tipped the workers on June 24th for the good job!No french drain to run pump discharge to was ever mentioned or contracted, our crew ran the new pump exactly where his existing pump was located originally and customer was aware of this.When customer reported to you that basement leaked after the holiday weekend rain he never called us, we even went back through the caller I.D. to see if he attempted to call, since the office was closed July 4th weekend, and no such call had been made.We are perfectly willing to return and make any corrections necessary to full fill our warranty and contract.Tell us why here...