Certified Web Services

Complaint: [redacted] I am rejecting this response because:This is not an accurate response in any way it is an excuseThey are clearly using deception by making a business think they have done business with this company It is a bill that they send not any other type of marketing material It is a sad world when you have to write the Revdex.com to let people know that they should beware of such a poor business practiceAlso, when I called her company she hung up on my face- she did not want to hear me call out what she was doingI rang her again and she would not pick the phone up anymoreOdd behavior for some marketing mess up I would say Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Certified Web Services P.OBox #Albuquerque NM Revdex.com Serving New Mexico and Southwest Colorado Jefferson St NE Ste A Albuquerque, NM Re: [redacted] – [redacted] We sincerely apologize if there was any confusion regarding the solicitation you received We utilize third party copy writers, marketing agencies, and direct mail designers for all of our direct mail pieces and all marketing materials are thoroughly validated by our legal team to ensure compliance with all applicable rules and regulationsWe have many direct mail marketing pieces in addition to the style you receivedThe particular solicitation you received is not an invoiceYou stated in your complaint that you received an advertisement “posing” as a bill and we apologize that you feel that way since we in no way would ever intend to do such a thing and in fact very clearly marked it as such on the solicitation you referenced in your complaintWe have very carefully reviewed your desired outcome and we will ensure that you will no longer receive any marketing materials from us in the futureIn addition, I will forward this information along to the appropriate parties so we can incorporate your feedback into any and all future direct mail campaignsWe take feedback very seriously and we appreciate you taking the time to discuss this with usI truly apologize that you felt the need to reach out to the Revdex.com Serving New Mexico and Southwest Colorado rather than contacting us directly where we could have explained this to you in detailBest regards, Christene P [redacted] Office Manager

Hi There, We sincerely apologize that the letter confused you and made you think that it's a bill, it states there that it is just a pure solitation for businessWith regards to the service we offer, it's a web hosting service this means that you have a website for your
business to be accessible World Wide Web or on the internet and what we do is to make sure that you have your web presence.Sorry for your calls not being attended because of the high volume of calls that we received everyday but we appreciate on taking the time reaching to us to resolve thisWe will be issuing a refund to you but before that we will need to ask and verify some informationPlease expect my email and will communicate from there. Best Regards, ChristeneCertified Web Services Operations Manager

Certified Web Services P.OBox #Albuquerque NM Revdex.com Serving New Mexico and Southwest Colorado Jefferson St NE Ste A Albuquerque, NM Re: *** - *** * *** We sincerely apologize if there was any confusion regarding the solicitation you received
We utilize third party copy writers, marketing agencies, and direct mail designers for all of our direct mail pieces and all marketing materials are thoroughly validated by our legal team to ensure compliance with all applicable rules and regulationsWe have many direct mail marketing pieces in addition to the style you receivedThe particular solicitation you received is in no way meant to resemble an invoice in any fashion, as you have eluded to, and we apologize that you feel that wayYou have stated the following in your complaint: “We do not use this company so I called them to ask them why they keep on billing us and they tell me that it is an offer, not an invoiceAfter closer inspection, it does say in bold that it is not a bill, invoice, or statement.” You did not receive a “bill” and as you correctly stated, the solicitation does in fact state very explicitly that it is indeed not an invoice nor a billIn your statement you also mentioned that you were correctly informed via telephone when you called that it is indeed NOT a bill nor an invoiceYou then stated the following: “However, it seems unethical to issue an advertisement that looks like a bill invoice or statement without VERY CLEARLY marking that it is not.” This directly contradicts the statement you made above (“After closer inspection, it does say in bold that it is not a bill, invoice, or statement.) You are correct in that we do very clearly state that the solicitation is not a bill, invoice, or statement of account dueWe have very carefully reviewed your desired outcome and we will ensure that you will no longer receive any marketing materials from us in the futureIn addition, I will forward this information along to the appropriate parties so we can incorporate your feedback into any and all future direct mail campaignsWe take feedback very seriously and we appreciate you taking the time to discuss this with usI truly apologize that you felt the need to reach out to the Revdex.com Serving New Mexico and Southwest Colorado rather than contacting us directly where we could have explained this to you in detail. Best regards, Christene P*** Office Manager

Revdex.com Serving New Mexico and Southwest Colorado Jefferson St NE Ste A Albuquerque, NM Certified Web Services PO Box 249, # Albuquerque, NM Dear Mr***: I can assure you that your info and data has been destroyed from our recordsWhat you received was not
an invoice and was in fact a solicitation as per the bold font in the center of the solicitationPlease re-read the solicitation again to confirm thisIt was extremely clear and conspicuousEven if you had not filed this complaint with the Revdex.com Serving New Mexico and Southwest Colorado your records and contact info would have been destroyed anyway since we only send one of these solicitations to each businessI can understand how you feel and I can see how you are upset by this, but rest assured you are not in any sort of "database" nor do we sell or disseminate any information with any third partiesI truly apologize that you felt the need to reach out to the Revdex.com Serving New Mexico and Southwest Colorado rather than contacting us directly where we could have explained this to you in detailBest regards, Christene P*** Office Manager

Thank you for bringing this complaint to our attention as we strive to provide the best experience for both our existing clients and prospects alike. We take offense at the use of the term "scam" as we are a legitimate web design and web hosting company and we have thousands of satisfied
clients I would also like to take the time to explain that you were not sent an invoice and in fact the solicitation clearly and conspicuously explains that this in fact NOT an invoice Nor do we utilize any wording on the solicitation that could be misconstrued as such. We sincerely apologize for your confusion and we take every precaution in our various marketing materials. As per your desired settlement, we can assure you that you will never receive another solicitation from us as we do not maintain a "mailing list" of any sort and only mail once to our prospects. We again sincerely apologize for the inconvenience and any confusion you may have experienced Please let us know if there are any other questions or concerns. Best Regards, Christene P

Certified Web Services P.O. Box 249 #36968 Albuquerque NM 87103 Revdex.com Serving New Mexico and Southwest Colorado 7007 Jefferson St NE Ste AAlbuquerque, NM 87109 Re: [redacted] – [redacted] We sincerely apologize if there was any confusion regarding the solicitation you received....

We utilize third party copy writers, marketing agencies, and direct mail designers for all of our direct mail pieces and all marketing materials are thoroughly validated by our legal team to ensure compliance with all applicable rules and regulations. We have many direct mail marketing pieces in addition to the style you received. The particular solicitation you received is not a bill nor an invoice. You stated in your complaint that you received a “bill”, which is inaccurate and it clearly states on the solicitation that it is in fact NOT a bill, invoice, or statement of account due. We apologize if you did not read the entirety of the solicitation and if you were confused in any way. You also mentioned in your complaint that the operator disconnected your call when you attempted to seek clarification. If you can provide us with the date you called and the number you called from, we can review our call logs and the recording of the call to ensure quality assistance. I can assure you that this is unacceptable and all of our operators are extensively trained to answer questions such as these. We have very carefully reviewed your desired outcome and we will ensure that you will no longer receive any marketing materials from us in the future. In addition, I will forward this information along to the appropriate parties so we can incorporate your feedback into any and all future direct mail campaigns. We take feedback very seriously and we appreciate you taking the time to discuss this with us.I truly apologize that you felt the need to reach out to the Revdex.com Serving New Mexico and Southwest Colorado rather than contacting us directly where we could have explained this to you in detail. Best regards, Christene P[redacted] Office Manager

Certified Web Services P.O. Box 249 #36968 Albuquerque NM 87103 Revdex.com Serving New Mexico and Southwest Colorado 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: [redacted] – [redacted] We sincerely apologize if there was any confusion regarding the solicitation you received....

We utilize third party copy writers, marketing agencies, and direct mail designers for all of our direct mail pieces and all marketing materials are thoroughly validated by our legal team to ensure compliance with all applicable rules and regulations. We have many direct mail marketing pieces in addition to the style you received. The particular solicitation you received is not an invoice. You stated in your complaint that you received an advertisement “posing” as a bill and we apologize that you feel that way since we in no way would ever intend to do such a thing and in fact very clearly marked it as such on the solicitation you referenced in your complaint. We have very carefully reviewed your desired outcome and we will ensure that you will no longer receive any marketing materials from us in the future. In addition, I will forward this information along to the appropriate parties so we can incorporate your feedback into any and all future direct mail campaigns. We take feedback very seriously and we appreciate you taking the time to discuss this with us. I truly apologize that you felt the need to reach out to the Revdex.com Serving New Mexico and Southwest Colorado rather than contacting us directly where we could have explained this to you in detail. Best regards, Christene P[redacted] Office Manager

Complaint: [redacted]
I am rejecting this response because:This is not an accurate response in any way it is an excuse. They are clearly using deception by making a business think they have done business with this company.  It is a bill that they send not any other type of marketing material.  It is a sad world when you have to write the Revdex.com to let people know that they should beware of such a poor business practice. Also, when I called her company she hung up on my face- she did not want to hear me call out what she was doing. I rang her again and she would not pick the phone up anymore. Odd behavior for some marketing mess up I would say.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:  I am still waiting for the refund of $180
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]