It appears that there was an unknown error with the testing software at the test centerThis error resulted in the voucher code being used by the software without allowing the candidate to take the testThis also resulted in the candidate getting a message that the voucher code had already been
redeemed when it was input at a second test centerThe candidate purchased a second voucher code and was able to successfully take the examOn May 23, 2017, a refund was issued to the candidate for the first voucher code that was not used successfully by the candidate
I just checked my card balance and the refund is there. I accept the resolution. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have issued the complainant a refund for the inconvenience. Unfortunately, it appears the code was not delivered correctly through the automated system. We believe the system issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you very much for your help! I really appreciate it.
Sincerely,
[redacted]
It appears that there was an unknown error with the testing software at the test centerThis error resulted in the voucher code being used by the software without allowing the candidate to take the testThis also resulted in the candidate getting a message that the voucher code had already been
redeemed when it was input at a second test centerThe candidate purchased a second voucher code and was able to successfully take the examOn May 23, 2017, a refund was issued to the candidate for the first voucher code that was not used successfully by the candidate
I just checked my card balance and the refund is there. I accept the resolution. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have issued the complainant a refund for the inconvenience. Unfortunately, it appears the code was not delivered correctly through the automated system. We believe the system issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you very much for your help! I really appreciate it.
Sincerely,
[redacted]