First of all, the poor service provided from the VP of Lending is not expectable and has been addressedI'm very sorry that this happen to you Unfortunately, at the time that [redacted] talked to the member in January we had not received the new insurance and tax noticesShe made the statement to the member based on the estimated amount during closingCES received the $to cover shortage on 4/9/15, unfortunately the teller never alerting [redacted] that the amount was enter into the saving for her to post to the escrowOnce she was made aware,she posted that amount to the escrow on 5/18/Then adjusted your payment from $down to $The increase in payment was due to the increase of taxes and insuranceThat is out of the control of CESThe original amount at the time of closing was an estimated amountYour payment can fluctuate from year to year after an analysis is performed The loan offer made by [redacted] was not to insult the member but to be helpful I have attached the letter that was sent to [redacted] and the second letter was sent on 4/2/per [redacted] to [redacted] If you need anything else, please let me know [redacted]
First of all, the poor service provided from the VP of Lending is not expectable and has been addressedI'm very sorry that this happen to you Unfortunately, at the time that [redacted] talked to the member in January we had not received the new insurance and tax noticesShe made the statement to the member based on the estimated amount during closingCES received the $to cover shortage on 4/9/15, unfortunately the teller never alerting [redacted] that the amount was enter into the saving for her to post to the escrowOnce she was made aware,she posted that amount to the escrow on 5/18/Then adjusted your payment from $down to $The increase in payment was due to the increase of taxes and insuranceThat is out of the control of CESThe original amount at the time of closing was an estimated amountYour payment can fluctuate from year to year after an analysis is performed The loan offer made by [redacted] was not to insult the member but to be helpful I have attached the letter that was sent to [redacted] and the second letter was sent on 4/2/per [redacted] to [redacted] If you need anything else, please let me know [redacted]