Cesar's Shop

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I the complainant, will continue to adhere to the request of the Revdex.com not to mention the identity of the shop owner as well as my own to protect both of our privacy.
It is worth mentioning again that this complain is about the over-charge of $70.00 as for the oil change service contrary to our agreed amount of $20.00.
Included in this complain is the failure of the shop owner to provide receipt in the amount of $70.00 paid for oil change service
Additionally, a very poor customer service for the shop owner who is trying to grow his 4 years old business is also being reported.
I asked him why I was being charged $70.00 for the oil change. He immediately snapped at me and raised his voice as I quote him, " Do not come to my shop anymore. Yes, oil change is $20.00 but I had to use  own supply of oil. I had to raise your car to change the oil. You used my shop for the service. I have to pay my people. I am so frustrated, because I do not think that you understand what the service what the service of oil change is about. Why do my customers have difficulty understanding the services that my shop offers and the charges for the job," I end quote.
I was very intimidated and very scared because the shop owner was outraged. I kept quiet I gave him $70.00 and left the shop.
There was no mention of any other charges prior to the oil change service when I reached the shop. It has already been established in my previous response that it was my first time to have my oil change service in his shop, Therefore he cannot assume that I should know to bring my own oil and filter.
It was also established by the shop owner in his first letter to Revdex.com that he does not really do oil change in his shop. This contradicts his statement because  now he wrote that his regular "oil change client paid $20.00 but brought his own oil and filter. It is also interesting to note that  the shop owner claimed that there is simply no oil change service priced for $20.00 in any business establishment in the entire country ( as irrelevant as it is to my complain),Therefore I am attaching the receipt for the previous oil change.  
I texted my email address to the shop owner on March 26, 2014. As a customer service, the shop owner could have given me a courtesy phone call to confirm my email address for the intention of sending me the receipt. The photocopy of the text will be mailed to the Revdex.com for reference to protect the identity of the shop owner.
Today, April 26, 2014, the shop owner has not emailed me the receipt for the oil change service The oil change service was on March 26, 2014 to which I was over-charged. I hope to get the $50.00 over-charge back. 
Let me remind the shop owner that there are not false allegations. I firmly believe that the over-charge in the amount of $50.00 is unfair and unacceptable in every sense of a legal business transaction.        
Regards,
[redacted]

Dear [redacted],This complaint arises out of a simple misunderstanding. My shop operates under word of mouth. Rather than spending money on advertising, I rely on the gratitude and satisfaction of my customers to generate business. This is the first complaint I have ever had about my...

services. A good customer of mine referred this customer to me, who called requesting an oil change. I quoted him over the phone that the cost of the oil change was $20.00, but this quote was only for the labor involved, not the materials. My shop focuses mainly on auto repair, not oil changes, and most of my customers who do get their oil change from me actually bring in their own materials, such as their own oil and filter. The cost of materials alone for the oil change amounts to roughly $30.00, the receipt for materials is attached to this letter. If I charge the customer what he claims I quoted, my business would not be paid for the labor involved in the work performed and would lose $8.36 in material charges. With $20.00 in labor and the cost of materials, the oil change was priced at $50.00.While working on the customer’s car, I found that there was something wrong with his drain plug. It was accessary to fix this because the problem was causing an oil leak. If I performed the oil change without fixing the plug, he would not have been able to drive the car out of my shop. The customer was present when I discovered this problem and I advised him that the best thing to do was to replace his oil pan. The customer stated he was aware of this problem but said he did not have the money for a new oil pan. Instead, as a temporary fix, I had to oversize his hole for the drain plug. The customer was present when I decided to fix this problem and he approved the additional work needed to fix his oil leak. This service was an additional $20.00, bringing the customer’s total to $70.00. When the customer received his bill from me, he became angry and stormed out of my shop, not giving me the chance to give him his receipt. I am always ready to give the customer a receipt for my services. As a small mechanic shop, I cannot, afford to be charging less than the cost of my own materials. I am very reasonable in how I price my services, and I have a reputation for being a very honest and. fair auto repair shop. Please do not hesitate to contact me if you have any other questions or concerns.?Sincerely,

April 20, 2014
Dear [redacted],In response to subject complaint, below is a truthful account of what happened:•    Due to facility limitation of a small shop like Cesar's Shop, we conduct oil change on accommodation basis only. We do not keep a large inventory of oil and filters as such clients usually bring their oil and filter, We charge $20.00 for labor and facility which is approx 30-45 minutes. Going rate for shop hours is min $80.00. Shops don't do oil change for profit obviously!•    **. [redacted] was referred to me by his friend, [redacted] ,who is a regular client of the shop. [redacted] had recently paid $20,000 for an oil change service, As is customary with clients, [redacted] brought oil and filter.•    When I confirmed with **. [redacted] over the phone that I charge $20.00, I assumed that he knew the cost composition.No one can expect oil change for both labor and materials to be $20.00, Oil and filter is approx $25-$30.00 for each car. What about labor and facility fee? There is simply no oil change service priced for $20.00 in any business establishment in the entire County.*    This is not a switch and bait situation. This customer was referred to me by regular clients. Please note that this is the FIRST complaint ever filed in our 4 years of service. On the contrary, customer proudly told me in the short time he was at our shop that he filed a complaint against a service station in [redacted]. He has a history of complaints!•    Client walked out of the shop angrily as such he did not get his receipt. When he called, we told him we will send invoice by email and will do so as soon as he provides email by phone or text. My number is ###-###-####.Since client is demanding refund, the following are my proposals:•    I will refund $30.00 if customer can bring 5.5 quartz of oil and filter to replace materials used on his car. It will cost him $30.00 to purchase this at any auto center.•    I will also refund the additional fee of $20.00 for the replacement of oil drain plug if he brings the car back to the shop. We will put back replaced old unit.
Small business operators are victims of consumers who have unrealistic demands and false allegations, **. [redacted] does not have to go far to ask about our shop, he can check back with his friends who have been regulars at our shop for years. We do not wish for customers like **. [redacted] to continue the practice of filing complaints to defame business reputation.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This complain for all its merits is not a simple misunderstanding as claimed by the shop owner. This maybe the first complain filed against the shop to the Revdex.com. The intention is to prevent similar aggravation to existing and new customers in the future.
Please note that I was charged $70.00 for the oil change service. There was no quote prior to the oil change service except for the verbal agreement of $20.00. The shop owner did not present me a print out of the quote that he sent to the Revdex.com before the service. I did not get the receipt of payment after the service and I still do not have the receipt that he was to email me as per our phone conversation on March 26, 2014.
The shop owner was correct that I was given the price for the oil change service in the amount of $ 20.00 during our phone conversation. We spoke on the phone three times to verify if he does oil change service in his shop and he replied YES.
I went to his shop to confirm the $ 20.00 charge for the oil change and proceeded with service. The leaking drain plug as mentioned by the shop owner was an accurate information. He did the same temporary fix accorded to me by another reputable shop (where I went regularly), the last time I had my oil change.
I was surprised after the oil change service when the shop owner told me that my total amount due was $ 70.00. I asked him why I was being charged  $ 70.00 for the oil change.
He immediately snapped at me and raised his voice as I quote him, "Do not come to my shop anymore. Yes, oil change is $ 20.00 but I had to use my own supply of oil. I had to raise your car to change the oil. You used my shop for the service. I have to pay my people. I am so frustrated, because I do not think that you understand what the service of oil change is about. Why do my customers have difficulty understanding the services that my shop offers and the charges for the job," I end my quote.
I was very intimidated and very scared because the shop owner was outraged. I kept quiet. I gave him $ 70.00 and left the shop.
Today, April 15, 2014, the shop owner has not emailed me the receipt for the oil change service. The oil change service was on March 26, 2014 to which I was over-charged. I hope to get the $ 50.00 over-charged back.
     
Regards,
[redacted]

Review: Oil Change scam . I called **. [redacted] ask that I needed an oil change and I asked him for how much is it. He told $20. I called him twice just to make sure its $20.I went there and they did the service and when I asked him how much is it in the middle of the service he told me its $70. When I asked him again in person he reacted rudely. I was totally shocked and telling me that I don't understand the services . He told me yes the oil change is $20 + putting in my shop, using the hydraulic lift and labor is $50 from which he never told me in our phone conversation . I was scam on that time they already lifted and remove the oil after the service and he never give my receipt.Desired Settlement: charge me for what we agreed which is $20 and refund my $50.

Business

Response:

Dear [redacted],This complaint arises out of a simple misunderstanding. My shop operates under word of mouth. Rather than spending money on advertising, I rely on the gratitude and satisfaction of my customers to generate business. This is the first complaint I have ever had about my services. A good customer of mine referred this customer to me, who called requesting an oil change. I quoted him over the phone that the cost of the oil change was $20.00, but this quote was only for the labor involved, not the materials. My shop focuses mainly on auto repair, not oil changes, and most of my customers who do get their oil change from me actually bring in their own materials, such as their own oil and filter. The cost of materials alone for the oil change amounts to roughly $30.00, the receipt for materials is attached to this letter. If I charge the customer what he claims I quoted, my business would not be paid for the labor involved in the work performed and would lose $8.36 in material charges. With $20.00 in labor and the cost of materials, the oil change was priced at $50.00.While working on the customer’s car, I found that there was something wrong with his drain plug. It was accessary to fix this because the problem was causing an oil leak. If I performed the oil change without fixing the plug, he would not have been able to drive the car out of my shop. The customer was present when I discovered this problem and I advised him that the best thing to do was to replace his oil pan. The customer stated he was aware of this problem but said he did not have the money for a new oil pan. Instead, as a temporary fix, I had to oversize his hole for the drain plug. The customer was present when I decided to fix this problem and he approved the additional work needed to fix his oil leak. This service was an additional $20.00, bringing the customer’s total to $70.00. When the customer received his bill from me, he became angry and stormed out of my shop, not giving me the chance to give him his receipt. I am always ready to give the customer a receipt for my services. As a small mechanic shop, I cannot, afford to be charging less than the cost of my own materials. I am very reasonable in how I price my services, and I have a reputation for being a very honest and. fair auto repair shop. Please do not hesitate to contact me if you have any other questions or concerns.?Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This complain for all its merits is not a simple misunderstanding as claimed by the shop owner. This maybe the first complain filed against the shop to the Revdex.com. The intention is to prevent similar aggravation to existing and new customers in the future.Please note that I was charged $70.00 for the oil change service. There was no quote prior to the oil change service except for the verbal agreement of $20.00. The shop owner did not present me a print out of the quote that he sent to the Revdex.com before the service. I did not get the receipt of payment after the service and I still do not have the receipt that he was to email me as per our phone conversation on March 26, 2014.The shop owner was correct that I was given the price for the oil change service in the amount of $ 20.00 during our phone conversation. We spoke on the phone three times to verify if he does oil change service in his shop and he replied YES. I went to his shop to confirm the $ 20.00 charge for the oil change and proceeded with service. The leaking drain plug as mentioned by the shop owner was an accurate information. He did the same temporary fix accorded to me by another reputable shop (where I went regularly), the last time I had my oil change. I was surprised after the oil change service when the shop owner told me that my total amount due was $ 70.00. I asked him why I was being charged $ 70.00 for the oil change.He immediately snapped at me and raised his voice as I quote him, "Do not come to my shop anymore. Yes, oil change is $ 20.00 but I had to use my own supply of oil. I had to raise your car to change the oil. You used my shop for the service. I have to pay my people. I am so frustrated, because I do not think that you understand what the service of oil change is about. Why do my customers have difficulty understanding the services that my shop offers and the charges for the job," I end my quote.I was very intimidated and very scared because the shop owner was outraged. I kept quiet. I gave him $ 70.00 and left the shop.Today, April 15, 2014, the shop owner has not emailed me the receipt for the oil change service. The oil change service was on March 26, 2014 to which I was over-charged. I hope to get the $ 50.00 over-charged back.

Regards,

Business

Response:

April 20, 2014Dear [redacted],In response to subject complaint, below is a truthful account of what happened:• Due to facility limitation of a small shop like Cesar's Shop, we conduct oil change on accommodation basis only. We do not keep a large inventory of oil and filters as such clients usually bring their oil and filter, We charge $20.00 for labor and facility which is approx 30-45 minutes. Going rate for shop hours is min $80.00. Shops don't do oil change for profit obviously!• **. [redacted] was referred to me by his friend, [redacted] ,who is a regular client of the shop. [redacted] had recently paid $20,000 for an oil change service, As is customary with clients, [redacted] brought oil and filter.• When I confirmed with **. [redacted] over the phone that I charge $20.00, I assumed that he knew the cost composition.No one can expect oil change for both labor and materials to be $20.00, Oil and filter is approx $25-$30.00 for each car. What about labor and facility fee? There is simply no oil change service priced for $20.00 in any business establishment in the entire County.* This is not a switch and bait situation. This customer was referred to me by regular clients. Please note that this is the FIRST complaint ever filed in our 4 years of service. On the contrary, customer proudly told me in the short time he was at our shop that he filed a complaint against a service station in [redacted]. He has a history of complaints!• Client walked out of the shop angrily as such he did not get his receipt. When he called, we told him we will send invoice by email and will do so as soon as he provides email by phone or text. My number is ###-###-####.Since client is demanding refund, the following are my proposals:• I will refund $30.00 if customer can bring 5.5 quartz of oil and filter to replace materials used on his car. It will cost him $30.00 to purchase this at any auto center.• I will also refund the additional fee of $20.00 for the replacement of oil drain plug if he brings the car back to the shop. We will put back replaced old unit.Small business operators are victims of consumers who have unrealistic demands and false allegations, **. [redacted] does not have to go far to ask about our shop, he can check back with his friends who have been regulars at our shop for years. We do not wish for customers like **. [redacted] to continue the practice of filing complaints to defame business reputation.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I the complainant, will continue to adhere to the request of the Revdex.com not to mention the identity of the shop owner as well as my own to protect both of our privacy. It is worth mentioning again that this complain is about the over-charge of $70.00 as for the oil change service contrary to our agreed amount of $20.00.Included in this complain is the failure of the shop owner to provide receipt in the amount of $70.00 paid for oil change service Additionally, a very poor customer service for the shop owner who is trying to grow his 4 years old business is also being reported.I asked him why I was being charged $70.00 for the oil change. He immediately snapped at me and raised his voice as I quote him, " Do not come to my shop anymore. Yes, oil change is $20.00 but I had to use own supply of oil. I had to raise your car to change the oil. You used my shop for the service. I have to pay my people. I am so frustrated, because I do not think that you understand what the service what the service of oil change is about. Why do my customers have difficulty understanding the services that my shop offers and the charges for the job," I end quote.I was very intimidated and very scared because the shop owner was outraged. I kept quiet I gave him $70.00 and left the shop.There was no mention of any other charges prior to the oil change service when I reached the shop. It has already been established in my previous response that it was my first time to have my oil change service in his shop, Therefore he cannot assume that I should know to bring my own oil and filter.It was also established by the shop owner in his first letter to Revdex.com that he does not really do oil change in his shop. This contradicts his statement because now he wrote that his regular "oil change client paid $20.00 but brought his own oil and filter. It is also interesting to note that the shop owner claimed that there is simply no oil change service priced for $20.00 in any business establishment in the entire country ( as irrelevant as it is to my complain),Therefore I am attaching the receipt for the previous oil change. I texted my email address to the shop owner on March 26, 2014. As a customer service, the shop owner could have given me a courtesy phone call to confirm my email address for the intention of sending me the receipt. The photocopy of the text will be mailed to the Revdex.com for reference to protect the identity of the shop owner. Today, April 26, 2014, the shop owner has not emailed me the receipt for the oil change service The oil change service was on March 26, 2014 to which I was over-charged. I hope to get the $50.00 over-charge back. Let me remind the shop owner that there are not false allegations. I firmly believe that the over-charge in the amount of $50.00 is unfair and unacceptable in every sense of a legal business transaction.

Regards,