CeX America, Inc.

We have investigated the issue and a credit has been raised 
This customer has been responded to via our customer Service team at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I do not agree with their plan of action. I should not have to wait for their other customer to ship my item back to them and then shipped to me. They made...

the mistake and should ship a replacement directly form the warehouse. If this is the manner in which they conduct business they really need to reevaluate their business plans, policies, and practices. I am a paying customer who was severely inconvenienced by CeX and they truly expect me to be further inconvenienced? But they already have my money so why bother attempting to correct this mistake?
Sincerely,
[redacted]

Review: So i'm trying to sell them items to make money online...my order status has not changed despite since the confirmed delivery (via tracking number) to them on May [redacted]. I have sent two emails to them which they have not replied.Desired Settlement: I want the appropriate quoted price of $77.70 for my items of order [redacted]. The confirmed delivery of package is shown as [redacted] on May [redacted]. If the Revdex.com can't help me, I will file a police report for actions tantamount to theft.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A higher up in the company personally contacted me and have resolved this issue

Sincerely,

Review: I received tracking number however never received product even though tracking says package was left at front door. Contacted company they just gave me tracking number, no more other responds from company.Desired Settlement: I would like to get a product I purchased or refund. Either way.

Business

Response:

We have contacted the shipper (UPS) about the package, and they are currently investigating the lost package claim on tracking number: [redacted]

Shipping Label Address:

We will update the customer on the status of the claim.

Review: I purchased a cell phone from this establishment due to my current phone being damaged in a rain storm. The phone was a temporary replacement until my insurance claim was complete and my old phone replaced. The gentleman by the name of "[redacted]" assisted me with my purchase. I explained the reason for my purchase and he proceeded to advised me that; when I received my replacement phone from my insurance, if didn't like my temp phones I was able to return and resell it back to them. I returned less the a week later to do just that, they advised me that I needed to witch my number from the phone I was trying to sell. I left and came back about three times. They finally took the phone and did a superficial inspection and a rough quote of how much I'd be getting for them phone. I agreed and they proceeded to take my phone to do further testing and asked that I come back in 30 mins. I came back in 35 mins and was advised that the phone has become ineligible for resell since there were 3 cracks along the frame. I began to tell this associate "[redacted]" that when I brought the phone initially to sell back there were no cracks at all. He looked at me and started to laugh, I honestly didn't know what was soo funy especially since him and two other employees whisperer amt each other. I was given the run around then told that if I wanted to sell my phone I'd sell it at another establishment down the street. I then asked what exactly was performed on the phone to maybe figure out what may have caused these suspicious cracks to appear. The Manager then came from the back and said he was the one who performed the tests and he did nothing wrong nor create or cause the cracks. Then in a very stern and rude demeanor he told me if I didn't believe him I was more than welcomed to contact the police dept and file a report. On numerous occasions my residence in the Bronx was brought up and mentioned as if that was a factor in accepting the phone. I was essentially threaten to leave or else the police would have been contacted to forcibly remove me. I've never felt more cheated and embarrsed as if I were selling them a stolen phone. The phone was originally purchased at the same location and upon my departure my receipt was thrown away and I wasn't allowed my copy returned to me.

Business

Response:

Good morning,

Below you will see the response from my employees at the CeX Astoria store with regards to the claim...

On Wed, Jul **, 2013 at 7:34 PM, Steinway Supervisors <[redacted]> wrote:

Hey [redacted],

Review: MESSAGE: I was told when I originally purchased my phone from the federal way store that I could take my phone home wipe it clean and it would be traded in on the original transaction making my original purchase if the sprint iPhone 4S 250$- the approximate trade in value of my Att phone 200$ . Making the overall transaction 50 approximately. I came back after I wiped my phone clean and the manager, who was very overbearing and micromanaging told me my original transaction was not to be honored. The way I see it, the difference is around 50$ apporoximately. The manager [redacted] was very unprofessional, not listening to my overall situation and over talking me numerous times. At this point I feel like the money was taken from me and on top of that is as treated like I was trying to cheat the system. [redacted] absolutely refused to resolve my issue and shoved my phone at me using his overbearing and unprofessional tone. This position, in my opinion is not suited for him

as he is the face and representation of your company. He said he was going to fire the employee that set up the original deal and that he could not honor any business that was already set in place. And to further my embarrassment I went in today to exchange some goods to buy yet another phone from you it was announced very loudly that I was a band customer in front of many other patrons very embarrassing to say leastDesired Settlement: I would like a letter of apology a store credit in the amount for the difference of the cash value and the trade-in value of my original [redacted] iPhone 4S. I would also like to know the reason in writing why am now a banned customer after being embarrassed and miss represented in the overall transaction

Business

Response:

We at CeX apologize for the miscommunication and inconvenience that you have experienced. Since it appears that our staff member has misquoted a price to you, we are happy to furnish you with a store credit voucher for the difference of the values that you were quoted.

Review: The company shipped my package to Brisbane, CA instead of Montgomery, NY. I have been calling and emailing this company since I noticed the error on Friday 2/** and no one has responded. I attempted to have the package intercepted but since no one called me back [redacted] was unable to do so. I am not the shipper so [redacted] will not reimburse the money and the package was not lost or damaged, it was delivered to the address that CeX provided. So the fault is entirely on CeX.Desired Settlement: I would like a replacement order shipped to my actual address, [redacted]. immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I do not agree with their plan of action. I should not have to wait for their other customer to ship my item back to them and then shipped to me. They made the mistake and should ship a replacement directly form the warehouse. If this is the manner in which they conduct business they really need to reevaluate their business plans, policies, and practices. I am a paying customer who was severely inconvenienced by CeX and they truly expect me to be further inconvenienced? But they already have my money so why bother attempting to correct this mistake?

Sincerely,

Review: I bought a cell phone, used, from this place in mid august. I would have the date if the receipt didn't say it was October of 2013. The phone was dead when I bought it, so testing it was impossible. It worked for two days, and then the screen started working intermittently. It is clear the phone was originally bought and sold by CEX with this problem. It is no coincidence. They have a 1 year warranty on all items, but are suggesting to me that I broke the phone which would be some coincidence. The chances of it breaking just as I buy it are one in thousands. Their warranty is non accidental, which I understand, but the phone has no more physical marks than when I bought it showing that it was not dropped in my possession. The phone is ORANGE branded, which means it originally came from france. Whoever CEX bought this phone from knew the damage it had and CEX now wants to leave me stuck with it.Desired Settlement: A refund in any form, or a replacement identical blackberry 9700.

Consumer

Response:

At this time, I have not been contacted by CeX America, Inc. regarding complaint ID [redacted].

Sincerely,

Review: First i'd like to say with combined purchases I've spent over a thousand dollars in the month of January alone at CEX, on camera lenses. But on January **2014 I decided to see what the CEX store on [redacted] would have to offer me. As I went in the store with my two friends a camera lens caught my eye, it was a Sigma 70-200 mm f/2.8 APO EX DS HSM OS (N). The lens was priced at $590.00 minus a 5% discount cash purchase over $100 it came up to $560.50 add state sales tax $49.74 the total amount came up to $610.24 I paid in cash. Before buying the camera lens I asked to try it on a camera to make sure it worked, because I didn't have my camera on me. They gave me a nikon camera to try the lens on in the store to make sure it worked. The lens worked as expected but before making the purchase I told them I owned a cannon 70d camera, and asked if this lens would work on my camera body. A worker there told me "yeah it'll work with your camera" it's a universal lens. So I purchased the lens. When I went home to use the lens on my camera the lens wasn't compatible with my Canon. My plan would've been to take the lens back the following day but I had an event to cover in Miami Florida the following day, and my plane left that morning. So I went back to CEX as soon as I came back to NYC which was Feb 4 2014. I respectfully went into the store with my receipt and spoke to the manager who was also there the day I bought the lens. I explained to her the situation and asked if I could have my money back because you sold me an item off of false information. She said you spent that much money on a lens "you should've known what you were buying" and making excuses like its been 5 days etc even after I explained that I wasn't in NYC to bring it back sooner. She said I couldn't get my money back all sales are final. Then I asked about store credit she said I could only get half of what I paid for the lens in store credit. I really wanted my money back for the lens because I bought it off of what an employee told me. But at least I thought I would receive the equal amount of store credit that I purchased for the lens. Another employee told me I was better off selling it to someone else. I have never heard of getting half off the store credit for a purchase made at a store before. Store credit should've been equivalent to the purchase price of what I spent. If the sales person advised me that this lens would work with my cannon camera because it was a universal lens, which is the only reason I purchased it. Why would I spend $610 other wise. I feel I should get cash back or 100 percent credit based on the information they provided me. Seems to me there only interest was to make the sale and not provide accurate information. To state that something is universal is a fact, when in fact, it is not universal.Desired Settlement: I would like to receive 100% cash back

Business

Response:

We have investigated the issue and a credit has been raised

This customer has been responded to via our customer Service team at [redacted]