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CFC Fried Chicken

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CFC Fried Chicken Reviews (1)

On X-XX-XX I went to CFC to get some food, when it came time to pay, the cashier took my debit card and swiped it twice...he told me their machine wasn't working and I'd have to pay cash. So I paid cash then found $15.94 charged to my account...I called CFC and went to the store to try to get a refund...they keep telling me the boss isn't around, then tell me to call early afternoon when the boss is there. So I call again, and they continue to give me the run around. I have given them many chances to make this right and they have failed to do so and don't seem willing to give me the money that they took from me.Desired SettlementI want the overcharge of $15.94, the amount that CFC took out of my account without my authorization.Business Response After receiving the Complaint letter from the regarding Case # XXXXXX, I [redacted] called Mr. [redacted]'s contact number (XXX XXX-XXXX) several time to resolve the issue, but every time I called it went to a voice mail and I couldn't leave a voice mail since Mr. [redacted]'s voice mail on his phone is not setup yet, and I couldn't leave a voice mail. Fortunately on [redacted] Thursday evening after multiple tries I was able to get hold of Mr. [redacted] at 3:36pm EST. I introduced myself to Mr. [redacted] and apologized for all the inconvenience that this may have caused him. I informed him that we have received his complain through and that we are available anytime to resolve this issue. I then reminded Mr. [redacted] that he had called the store and spoken with the Store manager ON THE PHONE couple days after the incident, and the store manager requested from Mr. [redacted] to please either provide us with the Cashier Receipt or provide us with a bank statement showing the charge $15.94 applied to his debit card so that we can refund him his money. Mr. [redacted] said to Store manager "I live in different city and I can't come there right now ". Per Mr. [redacted] he then stopped by CFC Fried Chicken in a different day asking for a refund, but the cashier asked Mr. [redacted] for the receipt and also if he has his bank statement showing the charge applied to his account by mistake, but Mr. [redacted] didn't have the prove of purchase on hand.I asked Mr. [redacted] on the phone on Thursday [redacted] if the above information is correct. Mr [redacted] agreed and said yes it is. I then offered him couple of options to resolve this issue. One that I could send Mr. [redacted] a Check for the amount of $15.94 or if Mr. [redacted] wants to stop at the Restaurant and get Cash after showing his License or ID. Mr. [redacted] agreed with the second option and said he will stop by the store show his state License or ID and then sign a refund statement get cash refund of $15.94 I hope with this act Mr. [redacted] is satisfied.I investigated the issue and found out that the credit card receipt machine was out of paper. At this point the casher did not notice that the machine was out of paper which made the casher think that the credit card was not working. I will communicate this with all of my employees to avoid any issue such as this in the future.Thank you,[redacted]

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Description: Restaurants

Address: 4 Front Street, Worcester, Massachusetts, United States, 01608


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