In response to this customers complaint, I had spoken to this guest on the day of the incident What is confusing to me is that in her original order the server placed a box labeled “breadsticks” in her bag, I confirmed this with the server I know the box was there because the guest indicated to me that she was “insulted” that we labeled the box, “she is educated and know what breadsticks are” The hostess took her out more breadsticks when she came back She then proceeded to call the restaurant and cuss out the hostess the bartender and myself never giving anyone a chance to get a word in edgewise I would have probably compensated her in some fashion, even though I don’t feel it would have been necessary, had she given me the opportunity to speak At this time there will be no compensation sent Rob M [redacted] General Manager
From: Katie [redacted] Date: Thu, Oct 8, at 2:PMSubject: Complaint ID [redacted] To: " [redacted] @cleveland.Revdex.com.org" < [redacted] @cleveland.Revdex.com.org> ***, We received your letter today in regards to complaint ID [redacted] The complaint was routed to us from our corporate guest relations center; however, she did not provide a phone number for us to call her back at When this happens guest relations replies asking for the number and then will send it back to us for follow up The only communication we received was that original email stating they requested a phone number See attached email communication Now that we have her phone number we can follow up Thank you,Katie Katie [redacted] CFC Management CoInc ext fax k***@cfcmgmt.com ---------- Forwarded message ----------From: " [redacted] @cybercrs.net" < [redacted] @cybercrs.net>To: " [redacted] @fridays.com" < [redacted] @fridays.com>, CorporateEmail , Mike V [redacted] , Madeleine V [redacted] , Jill C [redacted] Cc: Date: Fri, Jun 16:10:+0000Subject: DO Only Mgmt Support for [redacted] - Case Number [redacted] , Task# [redacted] Case ID: [redacted] Received Date: 06/03/ Case Status: Closed by Guest Relations Rep Notes: apologized to guestrequested phone number to send outno follow up is needed at this time Restaurant: - BROOKLYN, OH Date of Visit: 05/17/ Subject: Services - MGMT Support - DO Informative Contact Type: emailing Guest Name: [redacted] *** Phone number: Verbatim: The service was the worst, we sat there watching our wait-staff talking with co-workers and drinking, while we were waiting to orderThe appetizer was so sweet we couldn't eat it sent it back and was charged for itMy food was luke warm, then when we were ready to leave the wait-staff was no where to be foundThat was my second time I ate there this month, and the other experience was bad also, the wait-staff asked personal information in front of my fdateI never got my friday reward bonus card, now I wonder what she did with my informationThis was one of my favorite restaurants, but not anymoreI called to complain to the manager weeks ago, still waiting for a return phone call because apparently they weren't in when I called Full Guest Comments: [06/03/13:19:Email Import] The service was the worst, we sat there watching our wait-staff talking with co-workers and drinking, while we were waiting to orderThe appetizer was so sweet we couldn't eat it sent it back and was charged for itMy food was luke warm, then when we were ready to leave the wait-staff was no where to be foundThat was my second time I ate there this month, and the other experience was bad also, the wait-staff asked personal information in front of my fdateI never got my friday reward bonus card, now I wonder what she did with my informationThis was one of my favorite restaurants, but not anymoreI called to complain to the manager weeks ago, still waiting for a return phone call because apparently they weren't in when I called For more details, please see the attached document
In response to this customers complaint, I had spoken to this guest on the day of the incident What is confusing to me is that in her original order the server placed a box labeled “breadsticks” in her bag, I confirmed this with the server I know the box was there because the guest indicated to me that she was “insulted” that we labeled the box, “she is educated and know what breadsticks are” The hostess took her out more breadsticks when she came back She then proceeded to call the restaurant and cuss out the hostess the bartender and myself never giving anyone a chance to get a word in edgewise I would have probably compensated her in some fashion, even though I don’t feel it would have been necessary, had she given me the opportunity to speak At this time there will be no compensation sent Rob M [redacted] General Manager
From: Katie [redacted] Date: Thu, Oct 8, at 2:PMSubject: Complaint ID [redacted] To: " [redacted] @cleveland.Revdex.com.org" < [redacted] @cleveland.Revdex.com.org> ***, We received your letter today in regards to complaint ID [redacted] The complaint was routed to us from our corporate guest relations center; however, she did not provide a phone number for us to call her back at When this happens guest relations replies asking for the number and then will send it back to us for follow up The only communication we received was that original email stating they requested a phone number See attached email communication Now that we have her phone number we can follow up Thank you,Katie Katie [redacted] CFC Management CoInc ext fax k***@cfcmgmt.com ---------- Forwarded message ----------From: " [redacted] @cybercrs.net" < [redacted] @cybercrs.net>To: " [redacted] @fridays.com" < [redacted] @fridays.com>, CorporateEmail , Mike V [redacted] , Madeleine V [redacted] , Jill C [redacted] Cc: Date: Fri, Jun 16:10:+0000Subject: DO Only Mgmt Support for [redacted] - Case Number [redacted] , Task# [redacted] Case ID: [redacted] Received Date: 06/03/ Case Status: Closed by Guest Relations Rep Notes: apologized to guestrequested phone number to send outno follow up is needed at this time Restaurant: - BROOKLYN, OH Date of Visit: 05/17/ Subject: Services - MGMT Support - DO Informative Contact Type: emailing Guest Name: [redacted] *** Phone number: Verbatim: The service was the worst, we sat there watching our wait-staff talking with co-workers and drinking, while we were waiting to orderThe appetizer was so sweet we couldn't eat it sent it back and was charged for itMy food was luke warm, then when we were ready to leave the wait-staff was no where to be foundThat was my second time I ate there this month, and the other experience was bad also, the wait-staff asked personal information in front of my fdateI never got my friday reward bonus card, now I wonder what she did with my informationThis was one of my favorite restaurants, but not anymoreI called to complain to the manager weeks ago, still waiting for a return phone call because apparently they weren't in when I called Full Guest Comments: [06/03/13:19:Email Import] The service was the worst, we sat there watching our wait-staff talking with co-workers and drinking, while we were waiting to orderThe appetizer was so sweet we couldn't eat it sent it back and was charged for itMy food was luke warm, then when we were ready to leave the wait-staff was no where to be foundThat was my second time I ate there this month, and the other experience was bad also, the wait-staff asked personal information in front of my fdateI never got my friday reward bonus card, now I wonder what she did with my informationThis was one of my favorite restaurants, but not anymoreI called to complain to the manager weeks ago, still waiting for a return phone call because apparently they weren't in when I called For more details, please see the attached document