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CFI Equipment, Inc.

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CFI Equipment, Inc. Reviews (2)

Customer wanted a general service, new hydraulic hoses, and wheels replaced on mowing deck. Also the customer stated it has an oil leak up front.• The unit came in smoking, running poorly, and the leak was oil running out of the muffler when the engine was running.• We called and told the customer...

what we found and that we had checked the compression and it was low in all 3 cylinders, especially the middle cylinder. We also told her that it appeared to be running hot and that the radiator was in bad shape. We explained that the next step is to pull the engine and see what was causing the issues. • We asked the customer if she wanted us to proceed?The customer said yes.• Once we disassembled the engine, we found the middle cylinder scored badly.• We advised the customer that the only solution to solving her problem is a complete engine rebuild. The customer told the mechanic who called her that she wanted the head put back on with a new gasket, replace the radiator, service it, and to put the new wheels on the deck.• The mechanic explained this to the owner, who then called the customer to explain the situation again, in an attempt to help the customer understand all of the repairs she was requesting were pointless if she wasn’t going to rebuild the engine and advised against doing any of it unless the initial problem with the engine was fixed first.She said she had it sold and that it was running fine before she had us get it. She said to just put it back together with a new radiator and service it.• Once again the owner tried to reason with her that none of that would work without fixing the engine, which required a rebuild. • At the end of the conversation, the owner tried to explain to her that he would not service it and put the wheels on the deck if she wasn’t going to do the advised repairs• The owner asked, “Do you want me to put the head back on and put a radiator on it? I’m not servicing it nor putting wheels on the deck because it is in my opinion that would be putting good money to bad.”The customer said to go ahead with that and bring it home.• That is exactly what we did• The customer is now stating that she wants the bill adjusted to match the repairs that she “approved”. • If that is done, the bill will be higher, not lower. On her bill, she was only charged for the gasket, radiator, air filter, antifreeze, labor and a delivery fee. If we did the service and put new wheels on, there would be another charge for the parts & additional labor for the service and wheels.• Nothing was ever done to her tractor that we did not call and clear with her first. But we did refuse to service the tractor – for reasons stated above.• We did the work the she agreed with the owner during their last phone conversation.• The work she requested was pointless without an engine rebuild, but we could not seem to get her to understand that, so we did exactly what was agreed upon in the last phone conversation between her and the owner,  and returned the tractor to her, even though it was still running poorly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

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Address: 10950 Us Highway 62, Calvert City, Kentucky, United States, 42029-9035

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www.cfi-equipment.com

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Shady, yet now dead: once upon a time this website was reported to be associated with CFI Equipment, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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