CFO Consultants, LLC

I am writing about ID# I for Total Body CareThe customer purchased a health and beauty item from us on 8-9-the item was delivered on 8-12-The customer contacted us on 8-27-Just saying the unit does not workWe asked some questions and the customer did answer in an email which we have that the unit is working but she just does not like itThat is considered buyers remorseThe customer also failed to tell you that this type of item cannot be resold as it is a health and safety risk involved if it was used by different people and could possibly pass a diseaseWe clearly state in our return policy that we cannot accept returns on this type of item unless it is new and unused and we even state we cannot accept returns for buyers remorseGiven the fact she already had the unit for weeks before even contacting us about a possible problemWe decided to offer her a possible returnWe did explain that we would have to receive the unit and have it postmarked by 8-31-As we did not want her to continue to use the item and wait another couple of weeks to send the unit backIf we had not of given a date then the customer would think they could return an item at anytimeWe specifically told the customer we have to receive the unit to make sure it is the unit that we sold her and to ensure we got the unit and allaccessories and packaging back as wellWe cannot issue a refund for something and possibly never get the item back or not receive everything backSo yes we must make sure we have everything back before we could possibly proceed with a refundSo no we cannot guarantee a refund as we may not get everything back or receive a damaged unitThat is why we must receive the unit and all contents before we can proceedThis was also explained to the customerSo we went out of our way to try and help this customer and even accept a return on something were not even supposed to accept backAnd yes we told her we do have a restocking feeAs there are costs involved to get items sent out to customersSo for us to accept a return and not charge any restocking fee when there is nothing wrong with the unit is not fair to our companyWe should not loose money because a customer has buyers remorse and wants to return an item weeks laterNot to mention the customer never told you that this type of item is not returnableAnd our return policy is listed online and she could have contacted our company prior to purchasing if she had any questions about returns.At this point we cannot accept a return as now the customer has had the unit even longerWe cannot allow the customer to use the unit for all of this time and then allow her to return an item because she is done trying the unit outThanks Total Body Care

We are writing concerning case ID# [redacted] for [redacted] Her complaint is that we did not accept a returnThis is completely information by [redacted] As you can even see in the complaint that she listed we did offer a returnWe made it very clear that she has to return the item to our officeThen once the item is received and checked we would let her know the amount of the returnAs this was from an Amazon purchase.Amazon clearly states that all sellers are to receive a returned item back in there office before issuing any type of refund.As the returns also need to be checked since there are different restocking fees for itemsAs this sale was for dvd'sAmazon clearly states on there website that returns of dvd's has a restocking fee of 50% for opened packages of dvd'sSo we have to receive the package back to determine if the dvd's were opened or still factory sealed.We do not think this is very unfair or out of the at allAs Amazon uses the same return policy for dvd's that has to be received prior to any refund being issuedSo we were following our exact policy as stated by Amazon for this returnWhich we have to follow as sellersAs of today March 9, The return for [redacted] has also been received in our officeWe also have already processed the refund through amazon minus the restocking feeThis is just an attempt by [redacted] to avoid a restocking fee for a returnAs we have our return policy clearly stated on Amazon as we are required to do as wellSo this is not something that was hidden from herAnd Amazon even tells buyers that if there unclear about any return policies to contact the seller before making any purchasesSo we did everything according to protocol by Amazon for this returnBut again she is just trying to avoid a restocking feeShe also listed information in saying the website is flooded with these type of complaints.As our return policy is clearly stated and we have never had any problem like this for a return and restocking fees associated with an order

Revdex.com:
I will drop this simply because I am too busy to deal with the issue. This is the worst retailer that I have ever dealt with and will never order from them again. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they lied but this resolution is satisfactory to me. 
Regards,

I am writing about ID# I 0788514 for Total Body CareThe customer purchased a health and beauty item from us on 8-9-2015 the item was delivered on 8-12-2015. The customer contacted us on 8-27-15. Just saying the unit does not work. We asked some questions and the customer did answer in an email which...

we have that the unit is working but she just does not like it. That is considered buyers remorse. The customer also failed to tell you that this type of item cannot be resold as it is a health and safety risk involved if it was used by different people and could possibly pass a disease. We clearly state in our return policy that we cannot accept returns on this type of item unless it is new and unused and we even state we cannot accept returns for buyers remorse. Given the fact she already had the unit for 2 weeks before even contacting us about a possible problem. We decided to offer her a possible return. We did explain that we would have to receive the unit and have it postmarked by 8-31-15. As we did not want her to continue to use the item and wait another couple of weeks to send the unit back. If we had not of given a date then the customer would think they could return an item at anytime. We specifically told the customer we have to receive the unit to make sure it is the unit that we sold her and to ensure we got the unit and all. accessories and packaging back as well. We cannot issue a refund for something  and possibly never get the item back or not receive everything back. So yes we must make sure we have everything back before we could possibly proceed with a refund. So no we cannot guarantee a refund as we may not get everything back or receive a damaged unit. That is why we must receive the unit and all contents before we can proceed. This was also explained to the customer. So we went out of our way to try and help this customer and even accept a return on something were not even supposed to accept back. And yes we told her we do have a restocking  fee. As there are costs involved to get items sent out to customers. So for us to accept a return and not charge any restocking fee when there is nothing wrong with the unit is not fair to our company. We should not loose money because a customer has buyers remorse and wants to return an item weeks later. Not to mention the customer never told you that this type of item is not returnable. And our return policy is listed online and she could have contacted our company prior to purchasing if she had any questions about returns.At this point we cannot accept a return as now the customer has had the unit even longer. We cannot allow the customer to use the unit for all of this time and then allow her to return an item because she is done trying the unit out. Thanks Total Body Care

We are writing concerning case ID# [redacted] for [redacted]. Her complaint is that we did not accept a return. This is completely false information by [redacted]. As you can even see in the complaint that she listed we did offer a return. We made it very clear that she has to return the item to...

our office. Then once the item is received and checked we would let her know the amount of the return. As this was from an Amazon purchase.Amazon clearly states that all sellers are to receive a returned item back in there office before issuing any type of refund.As the returns also need to be checked since there are different restocking fees for items. As this sale was for dvd's. Amazon clearly states on there website that returns of dvd's has a restocking fee of 50% for opened packages of dvd's. So we have to receive the package back to determine if the dvd's were opened or still factory sealed.We do not think this is very unfair or out of the normal at all. As Amazon uses the same return policy for dvd's that has to be received prior to any refund being issued. So we were following our exact policy as stated by Amazon for this return. Which we have to follow as sellers. As of today March 9, 2016. The return for [redacted] has also been received in our office. We also have already processed the refund through amazon minus the restocking fee. This is just an attempt by [redacted] to avoid a restocking fee for a return. As we have our return policy clearly stated on Amazon as we are required to do as well. So this is not something that was hidden from her. And Amazon even tells buyers that if there unclear about any return policies to contact the seller before making any purchases. So we did everything according to protocol by Amazon for this return. But again she is just trying to avoid a restocking fee. She also listed false information in saying the website is flooded with these type of complaints.As our return policy is clearly stated and we have never had any problem like this for a return and restocking fees associated with an order.