CFW Credit & Collection Bureau Inc.

April 11, This customer disregarded the information that I stated in my first responseHer complaint is not with my companyWe are a collection agencyWe are hired by companies to collect on past due accountsI stated that for a resolution from my collection company we will code her file as a dispute and no longer make contact with tier on her debtThis does not accuse her from it but we will not make any further contact with herMy company has no authority to change or make any decision regarding this debt She must contact the company she owes and dispute this with themI do not want this complaint going against my company because I cannot resolve this issue because this dispute is not with my company.Sincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:I DID NOT ADD  THE MOVIE CHANNELS AFTER 6/11/12 BECAUSE I DID NOT LIVE THERE MY MOM DID NOT TRY TO HOOK TV UP BECAUSE SHE HAS NEVER LIVED IN [redacted],WV I DID NOT LIVE THERE AFTER JUNE 12 2012 BECAUSE THERE WAS A STORM AND IT KNOCKED THE POWER OUT FOR 3 MONTHS AND NOBODY COULD LIVE THERE IT WAS A MINI TORNODO I CALLED THEM IN JUNE TO TELL THEM TO CUT OFF SERVICE AND THEY SAID THEY WOULD NOT CHARGE ME FOR SERVICE BUT IT WOULD BE A MONTH FOR THEY COULD GET SOME ONE OUT TO TURN CABLE  OFF.THEY WOULD NOT COME OUT AND PICK UP CABLE BOXES BUT I LIVE 40 MINUTES FROM [redacted] CAN THEY SEND ME PREPAID PACKAGE TO SEND BOXES IN OR PREPAID POSTAGE IST IS NOT MY FAULT THEY STILL WERE CHARGING ME AFTER THEY WAS SUPPOSE TO CUT IT OFF [redacted] KNOWS [redacted] IF YOU CALL THEM THEY CAN TELL YOU THERE WAS NO POWER THERE ALL SUMMER SO THERES NO WAY MY MOM CALLED AND TRYED TO HOOK UP CABLE BECAUSE SHE DID NOT LIVE THERE SHE LIVES IN [redacted] WV AND AS NEVER LIVED IN [redacted].Regard[redacted]

April 1, 2014
Dear Revdex.com:We were hired by our clients to collect on a past due bill owed by the complaint customer.I have contacted our client about the complaint stated. Our business and the client post transactions in detail in the customers file when we...

have contacted them or they have contacted us. Based on the complaint of the customer it does not match up with the information the customer gave us or our client Our client stated that there were no troubles ever reported on the customer’s account and credit or dismissal was never requested. The customer had service with them from 3/1/12-7/16/12. Listed below is dated conversations had of changes and information given by customer*Client Transactions:4/20/12—Customer upgraded to digital cable and added [redacted], [redacted] channel, [redacted] & [redacted].4/25/12—Customer added [redacted]6/11/12—Customer deleted [redacted], Cinema*, [redacted] and added Pay Per View block 6/20/12—Internet service was disconnected 6/21/12—Customer added [redacted]7/3/12—Customer called and disconnected cable and phone service. Client sent final bill. 7/16/12—Customers mother called in to set up service at same address in her name and client denied service until the outstanding balance by daughter was paid.Our Collection Business Transactions:1/8/13—We received the customers past due account1/9/13—Sent a notice to customer that account was placed into collections10/15/13—Customer disputed charge on credit reported. We contacted client and verified debt was valid and owed as is, Sent a notice to customer stating that this is a valid debt still owed.1/22/14—Sent notice to customer stating past due bill owed.1/24/14—Customer called us and said was going to call client about the bill also updated her address and phone number.1/27/14—Customer called us and said she was evicted and the client told her to show documentation.2/25/14—We called customer to follow up and she said she was going to return the 2 boxes to the client on March 3,2014 and would at that time set up payments with the client.This debt will remain on this customer’s credit report until it has been satisfied or client contacts us showing the debt has been satisfied. We will cease all communication with this customer from our business. The disputed amount must be taken up with our clients business. We are service for our client and this customer’s debt is with our client We have no authority to change or dismiss any amount to the customer because the debt is not with us* The customer roust contact our client to dispute the amount that they owe that complaint is not with us.Regards,

Review: Keep calling my cell number & leaves voice mail to call person name ([redacted] & CFW) has been told to remove my number but still keeps calling. It is harassment and uses my minutes up on my cell phone plan. I [redacted] do not have no collections and am only responsible for my own debts. I am not responsible for family members or any kind of the like.Desired Settlement: REMOVE MY NUMBER ###-###-#### and QUIT calling or WILL file suite!

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company has charged me 627.00 for shentel east cable service I did not get I called and had it cut off and was turned in to this collection agency and the power was out all summer I payed my bill and only had service almost a month in may 13, 2012 had to wait two weeks before it was turned on.June 1st had it turned off because I moved there was a storm that knocked out power to august 2012 you can check with applation power company aep This company has called and demand when I was gonna send money they said so you said you were gonna send money so where is it I told them I did not live there I was told cable would be cut off and it wasn't the company charged me for service I didn't get and was notified of the situation. Shientel cable east in [redacted] WV.there headquarters is in Virginia [redacted] Virginia [redacted] ###-###-####Desired Settlement: get this agency off my credit report and refund the money for the cable service I did not get due to me not living there and there was no power for 3 months.in [redacted] wv

Business

Response:

April 1, 2014Dear We were hired by our clients to collect on a past due bill owed by the complaint customer.I have contacted our client about the complaint stated. Our business and the client post transactions in detail in the customers file when we have contacted them or they have contacted us. Based on the complaint of the customer it does not match up with the information the customer gave us or our client Our client stated that there were no troubles ever reported on the customer’s account and credit or dismissal was never requested. The customer had service with them from 3/1/12-7/16/12. Listed below is dated conversations had of changes and information given by customer*Client Transactions:4/20/12—Customer upgraded to digital cable and added [redacted] channel, [redacted] & [redacted].4/25/12—Customer added [redacted]6/11/12—Customer deleted [redacted], Cinema*, [redacted] and added Pay Per View block 6/20/12—Internet service was disconnected 6/21/12—Customer added [redacted]7/3/12—Customer called and disconnected cable and phone service. Client sent final bill. 7/16/12—Customers mother called in to set up service at same address in her name and client denied service until the outstanding balance by daughter was paid.Our Collection Business Transactions:1/8/13—We received the customers past due account1/9/13—Sent a notice to customer that account was placed into collections10/15/13—Customer disputed charge on credit reported. We contacted client and verified debt was valid and owed as is, Sent a notice to customer stating that this is a valid debt still owed.1/22/14—Sent notice to customer stating past due bill owed.1/24/14—Customer called us and said was going to call client about the bill also updated her address and phone number.1/27/14—Customer called us and said she was evicted and the client told her to show documentation.2/25/14—We called customer to follow up and she said she was going to return the 2 boxes to the client on March 3,2014 and would at that time set up payments with the client.This debt will remain on this customer’s credit report until it has been satisfied or client contacts us showing the debt has been satisfied. We will cease all communication with this customer from our business. The disputed amount must be taken up with our clients business. We are service for our client and this customer’s debt is with our client We have no authority to change or dismiss any amount to the customer because the debt is not with us* The customer roust contact our client to dispute the amount that they owe that complaint is not with us.Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:I DID NOT ADD THE MOVIE CHANNELS AFTER 6/11/12 BECAUSE I DID NOT LIVE THERE MY MOM DID NOT TRY TO HOOK TV UP BECAUSE SHE HAS NEVER LIVED IN [redacted],WV I DID NOT LIVE THERE AFTER JUNE 12 2012 BECAUSE THERE WAS A STORM AND IT KNOCKED THE POWER OUT FOR 3 MONTHS AND NOBODY COULD LIVE THERE IT WAS A MINI TORNODO I CALLED THEM IN JUNE TO TELL THEM TO CUT OFF SERVICE AND THEY SAID THEY WOULD NOT CHARGE ME FOR SERVICE BUT IT WOULD BE A MONTH FOR THEY COULD GET SOME ONE OUT TO TURN CABLE OFF.THEY WOULD NOT COME OUT AND PICK UP CABLE BOXES BUT I LIVE 40 MINUTES FROM [redacted] CAN THEY SEND ME PREPAID PACKAGE TO SEND BOXES IN OR PREPAID POSTAGE IST IS NOT MY FAULT THEY STILL WERE CHARGING ME AFTER THEY WAS SUPPOSE TO CUT IT OFF [redacted] KNOWS [redacted] IF YOU CALL THEM THEY CAN TELL YOU THERE WAS NO POWER THERE ALL SUMMER SO THERES NO WAY MY MOM CALLED AND TRYED TO HOOK UP CABLE BECAUSE SHE DID NOT LIVE THERE SHE LIVES IN [redacted] WV AND AS NEVER LIVED IN [redacted].Regard[redacted]

Business

Response:

April 11, 2014This customer disregarded the information that I stated in my first response. Her complaint is not with my company. We are a collection agency. We are hired by companies to collect on past due accounts. I stated that for a resolution from my collection company we will code her file as a dispute and no longer make contact with tier on her debt. This does not accuse her from it but we will not make any further contact with her. My company has no authority to change or make any decision regarding this debt She must contact the company she owes and dispute this with them. I do not want this complaint going against my company because I cannot resolve this issue because this dispute is not with my company.Sincerely