[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I DID NOT ADD THE MOVIE CHANNELS AFTER 6/11/BECAUSE I DID NOT LIVE THERE MY MOM DID NOT TRY TO HOOK TV UP BECAUSE SHE HAS NEVER LIVED IN [redacted] ,WV I DID NOT LIVE THERE AFTER JUNE BECAUSE THERE WAS A STORM AND IT KNOCKED THE POWER OUT FOR MONTHS AND NOBODY COULD LIVE THERE IT WAS A MINI TORNODO I CALLED THEM IN JUNE TO TELL THEM TO CUT OFF SERVICE AND THEY SAID THEY WOULD NOT CHARGE ME FOR SERVICE BUT IT WOULD BE A MONTH FOR THEY COULD GET SOME ONE OUT TO TURN CABLE OFF.THEY WOULD NOT COME OUT AND PICK UP CABLE BOXES BUT I LIVE MINUTES FROM [redacted] CAN THEY SEND ME PREPAID PACKAGE TO SEND BOXES IN OR PREPAID POSTAGE IST IS NOT MY FAULT THEY STILL WERE CHARGING ME AFTER THEY WAS SUPPOSE TO CUT IT OFF [redacted] KNOWS [redacted] IF YOU CALL THEM THEY CAN TELL YOU THERE WAS NO POWER THERE ALL SUMMER SO THERES NO WAY MY MOM CALLED AND TRYED TO HOOK UP CABLE BECAUSE SHE DID NOT LIVE THERE SHE LIVES IN [redacted] WV AND AS NEVER LIVED IN [redacted] .Regard [redacted]
April 1, Dear Revdex.com:We were hired by our clients to collect on a past due bill owed by the complaint customer.I have contacted our client about the complaint statedOur business and the client post transactions in detail in the customers file when we have contacted them or they have contacted usBased on the complaint of the customer it does not match up with the information the customer gave us or our client Our client stated that there were no troubles ever reported on the customer’s account and credit or dismissal was never requestedThe customer had service with them from 3/1/12-7/16/Listed below is dated conversations had of changes and information given by customer*Client Transactions:4/20/12—Customer upgraded to digital cable and added [redacted] , [redacted] channel, ***/ [redacted] & [redacted] .4/25/12—Customer added ***6/11/12—Customer deleted ***, Cinema*, ***/ [redacted] and added Pay Per View block 6/20/12—Internet service was disconnected 6/21/12—Customer added ***/ [redacted] 7/3/12—Customer called and disconnected cable and phone serviceClient sent final bill7/16/12—Customers mother called in to set up service at same address in her name and client denied service until the outstanding balance by daughter was paid.Our Collection Business Transactions:1/8/13—We received the customers past due account1/9/13—Sent a notice to customer that account was placed into collections10/15/13—Customer disputed charge on credit reportedWe contacted client and verified debt was valid and owed as is, Sent a notice to customer stating that this is a valid debt still owed.1/22/14—Sent notice to customer stating past due bill owed.1/24/14—Customer called us and said was going to call client about the bill also updated her address and phone number.1/27/14—Customer called us and said she was evicted and the client told her to show documentation.2/25/14—We called customer to follow up and she said she was going to return the boxes to the client on March 3,and would at that time set up payments with the client.This debt will remain on this customer’s credit report until it has been satisfied or client contacts us showing the debt has been satisfiedWe will cease all communication with this customer from our businessThe disputed amount must be taken up with our clients businessWe are service for our client and this customer’s debt is with our client We have no authority to change or dismiss any amount to the customer because the debt is not with us [redacted] The customer roust contact our client to dispute the amount that they owe that complaint is not with us.Regards,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I DID NOT ADD THE MOVIE CHANNELS AFTER 6/11/BECAUSE I DID NOT LIVE THERE MY MOM DID NOT TRY TO HOOK TV UP BECAUSE SHE HAS NEVER LIVED IN [redacted] ,WV I DID NOT LIVE THERE AFTER JUNE BECAUSE THERE WAS A STORM AND IT KNOCKED THE POWER OUT FOR MONTHS AND NOBODY COULD LIVE THERE IT WAS A MINI TORNODO I CALLED THEM IN JUNE TO TELL THEM TO CUT OFF SERVICE AND THEY SAID THEY WOULD NOT CHARGE ME FOR SERVICE BUT IT WOULD BE A MONTH FOR THEY COULD GET SOME ONE OUT TO TURN CABLE OFF.THEY WOULD NOT COME OUT AND PICK UP CABLE BOXES BUT I LIVE MINUTES FROM [redacted] CAN THEY SEND ME PREPAID PACKAGE TO SEND BOXES IN OR PREPAID POSTAGE IST IS NOT MY FAULT THEY STILL WERE CHARGING ME AFTER THEY WAS SUPPOSE TO CUT IT OFF [redacted] KNOWS [redacted] IF YOU CALL THEM THEY CAN TELL YOU THERE WAS NO POWER THERE ALL SUMMER SO THERES NO WAY MY MOM CALLED AND TRYED TO HOOK UP CABLE BECAUSE SHE DID NOT LIVE THERE SHE LIVES IN [redacted] WV AND AS NEVER LIVED IN [redacted] .Regard [redacted]
April 1, Dear Revdex.com:We were hired by our clients to collect on a past due bill owed by the complaint customer.I have contacted our client about the complaint statedOur business and the client post transactions in detail in the customers file when we have contacted them or they have contacted usBased on the complaint of the customer it does not match up with the information the customer gave us or our client Our client stated that there were no troubles ever reported on the customer’s account and credit or dismissal was never requestedThe customer had service with them from 3/1/12-7/16/Listed below is dated conversations had of changes and information given by customer*Client Transactions:4/20/12—Customer upgraded to digital cable and added [redacted] , [redacted] channel, ***/ [redacted] & [redacted] .4/25/12—Customer added ***6/11/12—Customer deleted ***, Cinema*, ***/ [redacted] and added Pay Per View block 6/20/12—Internet service was disconnected 6/21/12—Customer added ***/ [redacted] 7/3/12—Customer called and disconnected cable and phone serviceClient sent final bill7/16/12—Customers mother called in to set up service at same address in her name and client denied service until the outstanding balance by daughter was paid.Our Collection Business Transactions:1/8/13—We received the customers past due account1/9/13—Sent a notice to customer that account was placed into collections10/15/13—Customer disputed charge on credit reportedWe contacted client and verified debt was valid and owed as is, Sent a notice to customer stating that this is a valid debt still owed.1/22/14—Sent notice to customer stating past due bill owed.1/24/14—Customer called us and said was going to call client about the bill also updated her address and phone number.1/27/14—Customer called us and said she was evicted and the client told her to show documentation.2/25/14—We called customer to follow up and she said she was going to return the boxes to the client on March 3,and would at that time set up payments with the client.This debt will remain on this customer’s credit report until it has been satisfied or client contacts us showing the debt has been satisfiedWe will cease all communication with this customer from our businessThe disputed amount must be taken up with our clients businessWe are service for our client and this customer’s debt is with our client We have no authority to change or dismiss any amount to the customer because the debt is not with us [redacted] The customer roust contact our client to dispute the amount that they owe that complaint is not with us.Regards,