CGA Property Management, Inc.

Dear Revdex.com,The complainant (past tenant) states that "our office is withholding money until he signs the agreement." His statement is misleading in that he was actually told the following: Since this is a settlement agreement between he and the property owner, a written settlement agreement should be...

sign to ensure that both parties are forever satisfied and neither can further complain about the other in a legal or social forum.It was never stated that he could not complain about the property owner or property manager or that the manager or owner could not complain about him.We clearly discussed the fact that the agreement sent to him was drawn up by an attorney and is a very standard "mutual release agreement" used by hundreds and even thousands of people daily. We further explained that we could not just randomly make changes to the agreement without consulting our attorney.That said...Subsequent to our conversation with the complainant we did speak with our attorney and pointed out the concerns of the past tenant. Our attorney took the concerns under submission and made appropriate changes to the settlement agreement.  We then sent the revised agreement to the complainant for review.  To date we have not heard back from the past tenant. Finally: It was clearly explained to the past tenant that the charges deducted from the tenant security deposit were completely at the discretion of the property owner...Not our company.  Upon hearing this the complainant became very angry stating that his relationship with the property owner was wonderful and that we were lying.  As we tried to explain the Tenant, Property Owner, Property manager legal relationships, the tenant became irate.We are perfectly happy to accommodate this past tenant in any way that we legally can.  It is not within our authority to return money to him without a release agreement unless the property owner authorizes it.  We finally suggested to the past tenant that since in his words he had a wonderful relationship with the property owner, perhaps he could help obtain that written authorization for us.We look forward to a rapid resolution to this conflict. Sincerely,[redacted]CEO CGA Property Management, Inc.

Towhom it may concern; Unfortunately the tenant is not correct on the following issues: 1.)    Tenants receive immediate confirmation from our softwaresystem when they pay rent online.  This confirmation is sent from ouraccounting software, not from our bank. ...

The immediate confirmation statesthat the tenant made a payment and that’s all it says.  It does NOT statethat the payment cleared the tenant’s account…the complainant is incorrect onthis point. 2.)    CGA does not have the ability to debit or double-debit atenant’s bank account.  All action must be taken by the tenant and theaudit record shows the tenant took action which caused this event.3.)    The tenant stated and the audit record confirms that thetenant submitted his January rent payment electronically on 1/4/15.   The tenant stated that he checked his bank account the next day on 1/5/15 and saw that his payment had not been debited from his personal bank account.  The audit record shows that he or his spouse logged back into the portal a second time 1/5/15, the next day.  At first the tenant denied logging in a second time however he recanted this claim when we proved to him that that he or his wife did log in a second time.   It was during this second login that he (or his spouse) submitted a second rent payment.  It was this second submission that caused the NSF to a occur. The audit record clearly shows that the second payment was submitted on 1/5/15 and it shows that he logged in for a second time on 1/5/15.    4.)    The electronic records are very clear as to what happened and how the double charge and charge occurred. This was a 100% tenant-caused issue. 5.)    Since the tenant’s action on 1/5/15 caused a charge from our bank to us, we must pass along the charge to the tenant.6.)    Finally, I strongly suspect that the tenants actions on 1/5/15 were accidental…We understand that and in many cases we just waive or share the fee and instruct the tenant on how to prevent this situation again.  We have done that in similar cases.  In this case however the tenant was so angry and using such vial and vulgar language and threatening our staff that we could not reason with him.  He was not speaking reasonable to any degree and we were not able to communicate with him.   Regarding the tenant’s statement about being treated unprofessionally, please know that our conversation was on speaker phone and there were other employees listening to both sides of the conversation.  We  are perfectly willing to allow the Revdex.com or anyone else who requests to confirm the details of  the conversation with those employees and judge for themselves.  Unfortunately we have had previous and similar conversations with this tenant and his behavior has been very aggressive.  For that reason, we did suggest to him that if he continued his abuse of our staff that it might be best if he vacated theproperty.  This tenant is on a month-to-month lease and may provide a 30-Day written Notice to Vacate at any time.  We certainly do not want tenants who are dissatisfied with our service to continue doing business withus. Should you need more information or if you would like to speak with the staff members who heard the phone conversation, please contact us at ###-###-####.  Sincerely,CGA Property Management, Inc

Review: Our rent is late if not paid by the 5th of every month. We paid our rent on the CGA Property Managements website online for January 2015 Rent on Sunday January 4th in the evening. Monday morning the payment hadn't come out of our bank account yet so we logged in to CGA Property Management's website to see if there were any problems. The website confirmed the payment had been made but that the payment hadn't cleared yet. We logged out satisfied. The morning of the 6th of January our bank account balance read that the money had been taken on the 6th of January at 5:06AM. We were satisfied. We had satisfied our commitment for January 2015 rent payment. The problem here is that CGA Property Management "double debited" our account which we later discovered based on our conversation with our bank. Our bank emailed us explaining to us what happened and I forwarded this to CGA Property Managements representative [redacted]. No big deal just remove the late fee from our CGA Property Management ledger and move forward. Not quite. They refuse to recognize the error and insist we are to fault. They now say we don't have to pay the late fee of 75.00, but we have to pay $27.00 NSF fee their bank charged them. CGA Property Management refuse to remove this 27.00 from our ledger. On 2/3/15 at 2:56 PM PST [redacted] the office manager called my cell phone and preceded to tell me if I was so upset, I could provide my 30 day notice. I preceded to tell her she was the most unprofessional woman I had ever met in my life. I told her to never again call my cell. I would like it if someone in that company would provide some professionalism and remove this charge from our ledger. I will be going to small claims tomorrow to see if I have any help there available to me. What a nightmare. Thank you,[redacted]Desired Settlement: Please remove the 27.00 and any other late fees or NSF or any fees associated with the error CGA Property Management computers made when the double debited our bank accounts from our payment history ledger. Thanks,[redacted]

Business

Response:

Towhom it may concern; Unfortunately the tenant is not correct on the following issues: 1.) Tenants receive immediate confirmation from our softwaresystem when they pay rent online. This confirmation is sent from ouraccounting software, not from our bank. The immediate confirmation statesthat the tenant made a payment and that’s all it says. It does NOT statethat the payment cleared the tenant’s account…the complainant is incorrect onthis point. 2.) CGA does not have the ability to debit or double-debit atenant’s bank account. All action must be taken by the tenant and theaudit record shows the tenant took action which caused this event.3.) The tenant stated and the audit record confirms that thetenant submitted his January rent payment electronically on 1/4/15. The tenant stated that he checked his bank account the next day on 1/5/15 and saw that his payment had not been debited from his personal bank account. The audit record shows that he or his spouse logged back into the portal a second time 1/5/15, the next day. At first the tenant denied logging in a second time however he recanted this claim when we proved to him that that he or his wife did log in a second time. It was during this second login that he (or his spouse) submitted a second rent payment. It was this second submission that caused the NSF to a occur. The audit record clearly shows that the second payment was submitted on 1/5/15 and it shows that he logged in for a second time on 1/5/15. 4.) The electronic records are very clear as to what happened and how the double charge and charge occurred. This was a 100% tenant-caused issue. 5.) Since the tenant’s action on 1/5/15 caused a charge from our bank to us, we must pass along the charge to the tenant.6.) Finally, I strongly suspect that the tenants actions on 1/5/15 were accidental…We understand that and in many cases we just waive or share the fee and instruct the tenant on how to prevent this situation again. We have done that in similar cases. In this case however the tenant was so angry and using such vial and vulgar language and threatening our staff that we could not reason with him. He was not speaking reasonable to any degree and we were not able to communicate with him. Regarding the tenant’s statement about being treated unprofessionally, please know that our conversation was on speaker phone and there were other employees listening to both sides of the conversation. We are perfectly willing to allow the Revdex.com or anyone else who requests to confirm the details of the conversation with those employees and judge for themselves. Unfortunately we have had previous and similar conversations with this tenant and his behavior has been very aggressive. For that reason, we did suggest to him that if he continued his abuse of our staff that it might be best if he vacated theproperty. This tenant is on a month-to-month lease and may provide a 30-Day written Notice to Vacate at any time. We certainly do not want tenants who are dissatisfied with our service to continue doing business withus. Should you need more information or if you would like to speak with the staff members who heard the phone conversation, please contact us at ###-###-####. Sincerely,CGA Property Management, Inc

Review: They have allowed the owner to NOT repair a structural Item on the house. I was forced to contact the city of Elk Grove code enforcement. They refused to let me out of my lease after the city of elk grove deemed part of the structure unsafe. A balcony that serves as the ONLY entrance to a home that is about to collapse needs to be repaired or let the tenants break the lease.This property had a dead rat clogged in the dishwasher that made an installer vomit. The Apartment smelled strongly of cat urine after we had settled in (We don't have a cat). Shoddy electrical work ultimately resulted in my getting injured. There were several work orders that took longer than 30 days to be started (in most cases illegal).They do not return calls in a timely fashion. Or do a good job resolving issue but instead place blame on property owner or tenant when they feel like deflecting the real issue. I moved out on an emergency basis due to unsafe living conditions. I left the place in BETTER shape that I entered it and they are trying to hold my deposit fore the cat urine that was ALREADY soaked into the carpet pads and floor boards. They wrongly blamed me for burnt trash on the side of the building that other tenants are responsible for as its right next to their giant, unkempt trash pile.for these reasons they are holding my deposit so far in part and possibly in full. The property management company (cga) was not present during move in walk-through. The owner has yet to inspect the property himself.My complaint is not unique as there are plenty of people on yelp with similar complaints that predate mine.Desired Settlement: I would like my deposit refunded in full ($995) as I received an electric shock from a power outlet they refused to fix or have the property owner fix it. I would also like to seek $500 compensation for the last two weeks I was responsible for the property as I was not living in it. The $500 dollars was the pro-rated rent for July from the 1st to the 16th. I had requested that arrangements for an earlier move out be made but my request was not presented to the property owner as promised.

Business

Response: