Towhom it may concern; Unfortunately the tenant is not correct on the following issues: 1.) Tenants receive immediate confirmation from our softwaresystem when they pay rent online This confirmation is sent from ouraccounting software, not from our bank The immediate confirmation statesthat the tenant made a payment and that’s all it says It does NOT statethat the payment cleared the tenant’s account the complainant is incorrect onthis point2.) CGA does not have the ability to debit or double-debit atenant’s bank account All action must be taken by the tenant and theaudit record shows the tenant took action which caused this event.3.) The tenant stated and the audit record confirms that thetenant submitted his January rent payment electronically on 1/4/ The tenant stated that he checked his bank account the next day on 1/5/and saw that his payment had not been debited from his personal bank account The audit record shows that he or his spouse logged back into the portal a second time 1/5/15, the next day At first the tenant denied logging in a second time however he recanted this claim when we proved to him that that he or his wife did log in a second time It was during this second login that he (or his spouse) submitted a second rent payment It was this second submission that caused the NSF to a occurThe audit record clearly shows that the second payment was submitted on 1/5/and it shows that he logged in for a second time on 1/5/ 4.) The electronic records are very clear as to what happened and how the double charge and charge occurredThis was a 100% tenant-caused issue5.) Since the tenant’s action on 1/5/caused a charge from our bank to us, we must pass along the charge to the tenant.6.) Finally, I strongly suspect that the tenants actions on 1/5/were accidental We understand that and in many cases we just waive or share the fee and instruct the tenant on how to prevent this situation again We have done that in similar cases In this case however the tenant was so angry and using such vial and vulgar language and threatening our staff that we could not reason with him He was not speaking reasonable to any degree and we were not able to communicate with him Regarding the tenant’s statement about being treated unprofessionally, please know that our conversation was on speaker phone and there were other employees listening to both sides of the conversation We are perfectly willing to allow the Revdex.com or anyone else who requests to confirm the details of the conversation with those employees and judge for themselves Unfortunately we have had previous and similar conversations with this tenant and his behavior has been very aggressive For that reason, we did suggest to him that if he continued his abuse of our staff that it might be best if he vacated theproperty This tenant is on a month-to-month lease and may provide a 30-Day written Notice to Vacate at any time We certainly do not want tenants who are dissatisfied with our service to continue doing business withusShould you need more information or if you would like to speak with the staff members who heard the phone conversation, please contact us at ###-###-#### Sincerely,CGA Property Management, Inc
Towhom it may concern; Unfortunately the tenant is not correct on the following issues: 1.) Tenants receive immediate confirmation from our softwaresystem when they pay rent online This confirmation is sent from ouraccounting software, not from our bank The immediate confirmation statesthat the tenant made a payment and that’s all it says It does NOT statethat the payment cleared the tenant’s account the complainant is incorrect onthis point2.) CGA does not have the ability to debit or double-debit atenant’s bank account All action must be taken by the tenant and theaudit record shows the tenant took action which caused this event.3.) The tenant stated and the audit record confirms that thetenant submitted his January rent payment electronically on 1/4/ The tenant stated that he checked his bank account the next day on 1/5/and saw that his payment had not been debited from his personal bank account The audit record shows that he or his spouse logged back into the portal a second time 1/5/15, the next day At first the tenant denied logging in a second time however he recanted this claim when we proved to him that that he or his wife did log in a second time It was during this second login that he (or his spouse) submitted a second rent payment It was this second submission that caused the NSF to a occurThe audit record clearly shows that the second payment was submitted on 1/5/and it shows that he logged in for a second time on 1/5/ 4.) The electronic records are very clear as to what happened and how the double charge and charge occurredThis was a 100% tenant-caused issue5.) Since the tenant’s action on 1/5/caused a charge from our bank to us, we must pass along the charge to the tenant.6.) Finally, I strongly suspect that the tenants actions on 1/5/were accidental We understand that and in many cases we just waive or share the fee and instruct the tenant on how to prevent this situation again We have done that in similar cases In this case however the tenant was so angry and using such vial and vulgar language and threatening our staff that we could not reason with him He was not speaking reasonable to any degree and we were not able to communicate with him Regarding the tenant’s statement about being treated unprofessionally, please know that our conversation was on speaker phone and there were other employees listening to both sides of the conversation We are perfectly willing to allow the Revdex.com or anyone else who requests to confirm the details of the conversation with those employees and judge for themselves Unfortunately we have had previous and similar conversations with this tenant and his behavior has been very aggressive For that reason, we did suggest to him that if he continued his abuse of our staff that it might be best if he vacated theproperty This tenant is on a month-to-month lease and may provide a 30-Day written Notice to Vacate at any time We certainly do not want tenants who are dissatisfied with our service to continue doing business withusShould you need more information or if you would like to speak with the staff members who heard the phone conversation, please contact us at ###-###-#### Sincerely,CGA Property Management, Inc