Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business states that I should have received a credit from my credit card company, HOWEVER, there remains a charge on my card of the full amount
In order to resolve this dispute they need to issue a credit slip to my account in the amount of $As soon as CGI issues a credit to my account I will drop the Revdex.com complaint
Regards,
*** ***
Unfortunately there was an unforeseen confusion on the check for *** *** *** and the refund check was not placed in the mailWe've taken immediate action to resolve this issue and returned the $refund to *** ***'s original credit cardThe return transaction has already been completed and she should be receiving notification of the reversal from her credit card companyOur apologies for the inconvenience
*** ***
Director of Client Relations
CGI Communications Inc& Next! Ad Agency
East Main St
Rochester, NY
###-###-#### extn
www.cgicompany.com
www.nextadagency.com
To whom it concerns, We have contacted the collection agency assigned to this account and removed The *** *** *** *** from collectionsWe have agreed to write of their remaining balance due and retain their sponsorship on the *** *** ***CGI Communications,
Inc and *** have fulfilled our contractual agreement with *** *** *** *** ***In addition to the completed work and fullfillment of our obligation to this client we have again removed the remaining balance in an effort to resolve this matter.If there are any further questions, comments or concerns please feel free to contact me directly at the information listed below.Respectfully, *** ***Director Of Client RelationsCGI Communications, IncEMain St.Rochester, NY 14604***@cgicommunications.com###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The chamber CEO said that you have no right They Used you guys a few years a go for a video on there website, in which that they had problems She said that they have had a lot of complaints from other chamber members and have asked you to stop So please quite contacting our chamber members I would like you to email me the reviews that you have received from my patients ***
Further more, I was never told that there was a chance that *** would take down the reviews By you not telling people this that entails them staying in business with you indefinitely to keep there reviews To market to people that hiring you for a year will help them get reviews on their *** account and not tell them that they have the power to take them down is fraud I want a full refund.
Regards,*** *** ***
When *** *** spoke with our Sales
Executive *** *** on October 10th he signed a
contractual agreement, which is linked belowOur online contractual
agreement is a one page document, which contains the terms of the
agreement, along with the
originating time it was signed and the IP
address from the computer used to sign the agreementAdditionally
upon signing the agreement an email with the contractual agreement is
immediately sent to the email address added to the contact
information, which in this case was (***)
The terms contained in the contract
clearly states that this is a special order business to business
contract, additionally 30% of the contractual price of $5,
constitutes a non-refundable deposit*** ***'s down payment of
$1,is actually $less than the aforementioned
non-refundable deposit
Not only had we tried several times to
contact *** *** to begin work on his agreement, when we successfully
able to speak with him we were met with an aggressive and threatening
nature from *** ***At this point CGI Communications, Incand
Next! Ad Agency has done nothing wrong
However, with the cooperation of
Stephen Graf & Company Next! Ad Agency is generously willing to
provide them with days of serviceAt the conclusion of this
day period *** *** may elect to discontinue the program all together
and owe nothingIf Stephen Graf & Company elect to continue the
program after the day trial they will be responsible for meeting
the previously arraigned payment schedule for the remainder of the
programThe original deposit of $1,will remain
non-refundableNext! Ad Agency is more than willing to fulfill our
contractual obligation to Stephen Graf & Company
Contractual Agreement
http://www.elocallink.com/contracts/display_pnotes.php?econtractID=
In Kind Regards,
*** ***
Director of Client Relations
CGI Communications Inc& Next! Ad Agency
East Main St
Rochester, NY
###-###-#### extn
www.cgicompany.com
www.nextadagency.com
Regarding your *** reviews, as we previously stated, *** owns and controls them. We simply work within their guidelines. Because
of that, fact we cannot guarantee anything relating to the operations
or policies of *** or any other 3rd party website
We make that clear within the terms of all of our agreements, including the Complainant's, which states, "***!
Offers no guarantee, promise or representation with regard to the
operation of any third party website including, but not limited to,
*** Places™BUSINESS waives any and all claims against ***!
relating to the content, operations and/or timeliness of any such site."
(Please see attached agreement with *** *** *** and Carolina
Wellness dated January 5, 2015.)
We've
already agreed to cancel the contract with *** *** and *** *** ***; yet *** *** and *** *** *** continue to utilize
our services(Please refer to the attached screen shot, which features
CGI Communication's Web Review software with a link entitled "if
you like us rate us" along with our web greeter and marketing and
advertising tracking software identified by the 'welcome' icon, with the
woman just below the 'rate us' button.)
In conclusion,
it's evident that *** *** and *** *** *** continue to
utilize our services on their website a full three months after our
month contractual agreement was terminatedWe would respectfully submit
that filing a Revdex.com Complaint to recover an initial deposit while
continuing to use CGI's beneficial products and services purportedly for
free is not a fair and just solution for all parties
Contractual Agreement***
Thank
you for your comments, as we are always working to improve our level
of customer satisfactionCGI Communications is in fact endorsed by
your local chamber of commerce, and we have a signed letter to
prove
itWe would ask that you follow back up with your chamber for
clarification on thatWe are also happy to provide documentation in
the form of the signed letter
All
of the reviews in question were authentic reviews from your past and
current patientsWe have recorded phone conversations and email
transcripts for each oneWe are happy to produce those per your
requestThe reviews are generated with processes that are in place
to protect your patient's HIPPA rights
Regarding
the reviews no longer displaying on your *** business listing
*** owns and operates those pagesIn other words, neither you nor
CGI
own
any
rights to them or the material there
within
With that said, we had absolutely no involvement, malicious or
otherwise, in removing said reviewsSince you chose to exercise your
month out clause, we were
obviously
under no obligation to continue to provide the service you opted out
ofTo ask us to continue the service (for free) that you call
'sketchy'
seems a bit peculiar in
itselfIn
any event,
if you would like the review process to resume, we'd
be happy
to resume your contract at any time
In you
have any further questions or concerns, please feel
free to contact our Director of Account Managers, *** ***
Dear [redacted]
As general counsel for CGI Communications, I today received a Revdex.com
Complaint with regard to your inability to obtain a refund relative to
the cancellation of the [redacted].
Kindly be advised that I have initiated a full refund which...
should
be credited to your credit card or sent to you by check (depending on
how you originally paid) within the next 7-10 days.
My sincere apologies for the apparent lack of response by our staff.
Pete P[redacted]General Counsel
Re Revdex.com: [redacted]
size="2">RESPONSE:
Thank you for the opportunity to respond to this Revdex.com complaint.
On August 5, 2015, Customer signed a contract with us to create, produce and stream a video from his website.
According
to the contract, the content was to be created within 90 days (with
"cooperative participation and mutual collaboration" by the customer),
and streamed for 15 months. The customer was to receive shared rights
at no additional cost ($500 value) , an extra 30 seconds of video
content for free ($500 value), and was to be the exclusive business
sponsor in his field on the [redacted] community video project.
By sponsoring the project, businesses allow the community to receive
free video about the community on its website.
The
Package Price of $6,495.00 was reduced by $1500 since the customer paid
in full upon signing the contract. Customer, therefore received
$7,495.00 in value for paying $4,495.00.
The
contract is a special order "business to business contract". It
clearly states that if the customer cancels within 20 days of executing
the contract 30% of the paid moneys are non-refundable (because of our
set up costs). After 20 days, we have already proceeded with much work
by many different employees and therefore, the contract is fully non-refundable.
There is
nothing in the contract stating that we would provide a script within
2-3 weeks of the initial production interview. In any event, the
production meeting occurred on August 11, 2015, 6 days after the
contract was signed and the initial script was sent to the customer 6
days after that, on August 17, 2015. The videographer was retained on September 3, 2015 and the video shoot was scheduled for October 9, 2015.
It wasn't
until September 14, 2015, about five weeks after the contract was
signed and after much work was accomplished, that we received a
profanity laced, irate phone call from the customer demanding all of his
money back because of misspelled words in the script.
In sum,
we did not miss a deadline. The contract does not mention a deadline,
but does state, "client has not relied on any oral statement, promise or
representation or inducement and confirms that all substantive terms
and conditions, including any exclusive arrangements, are contained
herein and agreed to." Even if the client was promised a script within
2-3 weeks, he received a script within that period and was under an
obligation to cooperate and collaborate with us to make any changes he
felt necessary.
We stand
ready, willing and able to continue the work necessary to provide the
professional video and other products and services under the contract
and would respectfully request that the customer uphold his end of the
bargain in order to get this done.
Thank you,
Bob N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This sums up the situation.....
I was not provided the script within YOUR established time frame. Even though [redacted] claims I was sent an e-mail on August 17th I did not receive such an e-mail and furthermore here is an excerpt from the e-mail sent to me this month by [redacted]:" Please respond to this message so I can be sure you received your script. Any required revisions to the script are due 8/24. If I do not hear from youin 2-3 days, I will be in touch with you to ensure you received this message."
Why wasn't I contacted if indeed this e-mail was sent on the 17th of August?
I had to contact your company to find out what was going on.
The original script was atrocious with grammar and spelling errors.
Here is the e-mail from the head script writer:Good morning [redacted],
This is Head Writer, Nick P[redacted] contacting you to let you know that I've been brought up to speed thanks to [redacted], and have parsed through the draft in question.
Let me start by assuring you that quality control is of the utmost importance and Alex R[redacted] is no longer with the company.
That being the case I will be taking over as your scriptwriter. I examined the piece you were originally sent and agree that it needed more attention. I've made some preliminary adjustments, but your input is paramount in this situation. .......
...........You have my sincerest apologies regarding the quality of the original draft. I look forward to making this script the best it can be for you.
SO in essence the script was late, the quality was poor, and you fired an employee over the matter. And yet you still have the audacity to want me to pay for this?Is this really how you conduct your business?
[redacted]
[redacted]
Payment has been issued and send to [redacted]. As of today [redacted] should be in possession of payment for the services he rendered.
Respectfully, [redacted]
Director of Client Relations
CGI...
Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn 425
www.cgicompany.com
www.nextadagency.com
We apologize that your experience with CGI Communications, Inc was not to your expectations. We are always working to take customer concerns and address them to the best of our ability. The issue at hand should have been addressed as soon as it was identified and we're truly sorry that it...
wasn't. We have spoken to our Sales Representatives as well as our Account Department regarding this issue in an effort to learn and improve on this. Our staff’s number one goal is to create an honest and comfortable environment for all our customers. As of Wednesday April 27th, 2016 at 4:06 PM EST we received notification of the approved return transaction to the customers credit card for the full amount.Again we apologize for the inconvenience this has brought to the customer. Should there be any further, questions, comments or concerns please feel free to contact our Director of Client Relations Bob [redacted] via phone or email via the the contact information listed below.Bob [redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to respond.
The
employee of [redacted] had apparent authority to bind the
company and the company ratified the contract by...
making payment or
authorizing their employee to make payment.
The
customer states that the employee who entered into the contract is no
longer working at the company and he "discovered the situation" and
wants his money back. He says he's seen few results.
This
is contrary to the employee who hired us. On 10/24/14 she emailed us
and told us how happy she was with us and asked for tips on generating
new leads for home improvements. We thereupon sent her information
regarding [redacted].
This
contract was entered into in August of 2014. It was not until the
point of contact left the company in late May, 2015, that any difficulty
was encountered. It appears that the new point of contacts were not
computer savvy or too busy to continue with an active interest,
culminating in the customer's desire to opt out of the contract.
We've
done more than the $2,500.00 worth of work that we've been paid
already. As a courtesy to the customer, we are willing to waive the
amount in collection ($2,495.00) and call it a day.
Please advise and I will draft a Release to be signed signifying a settlement of this matter.
Thank you,
Bob N[redacted]
Please see the attached PDF file in response to the complaint from [redacted]Contractual Agreementhttp://www.elocallink.com/contracts/display_pnotes.php?econtractID=2003...⇄ />
Respectfully,
[redacted]General CounselCGI Communications,...
Inc.PDF Attachment:
On August 12, 2104, [redacted] (“[redacted]”) entered into a Community Movie Program business-to-business contract with CGI and paid $4,995.00 for a 60 second custom scripted and produced video, a five page website for 24 months, and streaming of the video content on the [redacted] website and for use on the “Lockport, NY” Project. (Please see attached e-Contract [redacted].)At the [redacted]e the contract was entered into, the City of Lockport and the [redacted] shared the same website. [redacted] was not charged any money to be on the Town website (See “additional Info” box of contract.) Some[redacted]e after the contract was entered into, the City and [redacted] separated their websites and access to stream the Project was allowed only from the City’s website.The Terms section of the contract reads as follows: “”e-LocalLink offers no guarantees as to the operation of the sites that are linked to/from the Community Video Program. The client hereby waives any and all claims relating to the content, operations and/or [redacted]eliness of such sites.CGI has offered [redacted] a full refund of $4,995.00. [redacted] turned it down and demanded that it be given the video that CGI produced for free. Section 6 of the contract reads, “e-LocalLink expressly reserves all rights in and to any video content it creates.” CGI has offered to transfer the video to [redacted] upon reasonable payment for the work done by CGI on the video. That was deemed unacceptable by [redacted], which then demanded $25,000.00 from CGI to pay for the “preparation, shoot and clean up after the video take”.CGI did not dictate to [redacted] it’s purported actions in shooting the video and is not legally responsible for its expenses in that regard. [redacted] has indicated that it lost revenue, paid 5 workers $105/hour each for five days to prepare the shop and grounds for the video shoot, pressure washed their rental fleet machines, and had to move their machines back and forth for the shoot. CGI would respectfully suggest that such expenditures are highly exaggerated if not unreasonable under the circumstances. CGI is not legally obligated to pay for a client washing its machines or paying its workers to shoot a video commercial. CGI is the producer of videos. Whatever a client wants to do in their video with their people and their equipment, is up to the client.In the interest of compromise, CGI is willing to release the rights to its video upon receipt of $1,000.00.Thank you for the opportunity to respond.?
RE: [redacted], Inc.
sans-serif;">
This matter involves a one year, business to business contract for products and services.
Initially,
in September, 2013, this customer signed a one year contract. After
that year tolled, the customer signed up for and paid for another one
year contract (which is clearly stated in the contract). Upon being
purchased by a new company, we continued to perform work, changing the
content on the website to reflect the changes, and stood ready, willing
and able to continue to provide our products and services for the
remainder of the contract period. However, the new owner of the company
made a decision to refrain from using us any further. Just as when one
purchases a television and chooses not to watch it, or signs up for
college and then decides not to attend, this company is not entitled to a
refund for having made the decision to stop using our products and
services.
Thank you for the opportunity to respond to this Revdex.com complaint.
Bob N[redacted]
Thank you for bringing this to our attention. I have reached out to...
our Area Manager for this area and have resolved this issue. Furthermore, we confirmed the contact information and have placed this business on our do not call and do not email list. We'd also like to apologize to this business for any disruption this could have caused and we are very sorry they did not have a more positive experience with our sales team. Thank you,
CGI Communications, Inc.
Corporate
Headquarters
The
Granite...
Building
130
East Main Street
Rochester,
NY 14604
To
whom it concerns,
I
apologize for any delay in filing this response as I wanted to have
adequate time to speak with production staff and our Vice President
of Sales [redacted] as both of them worked on this project.
Quite
honestly I'm having a difficult time of where to start with this as
there are numerous false accusations. As
with any company we've ever contracted with to produce an online
video all of our contractual agreements read that
It
is the responsibility of the client and/or party hosting the client's
website to add the code to the client's website.
In
March of 2010 we first began work with [redacted]. At that
time we produced a 4-minute video for them as contracted. The
video was approved by [redacted]
and the
appropriate website coding was
provided to
EMS for use on their website. Additionally
EMS received
a
DVD copy of the video.
In February of 2014 [redacted] Dental
contacted [redacted] and CGI Communications looking for CGI to
produce another video. In conjunction with their video contract [redacted] provided them with a few extra features for use on their
website. [redacted] was not obligated to use these tracking tools nor were
they pressured into purchasing them, again they contacted us.
CGI has completely redone their
4-minute video as contracted. [redacted] has accused CGI of “slopping
something together”, as you can see our contractual agreement reads
that [redacted] would be providing the video footage. The quality of
the video we received was from an iPhone and barely usable.
Additionally CGI produced, scripted and filmed their 5 question video
avatar. All other elements of the contract were provided.
With regards to [redacted]'s allegations that
they were “robbed and treated unfairly” along with this complaint
are nothing more than libel. What [redacted] has failed to
indicate in their complaint is that the sole reason they are not able
to use the video created by CGI is because when they launched their
business, created their business name, emails, and online trade name
of [redacted] committed copyright infringement
against another company and have been forced to change the
aforementioned aspects of their bsuiness.
Additionally the contracted amount for
their agreement was for $4,000.00 of which [redacted] only paid $2,500. CGI
has graciously “written off” their remaining balance of $1,500.00
and chosen not to pursue it. [redacted] has received their video, avatar,
click to call and click to text feature along with the [redacted]
website.
[redacted]' attempt to use the RevDex.com in an unethical manner is not only wrong it's
deceitful. [redacted] clearly states in her own words “We cannot
even use the old video they made at all now because of having to
change our company and product name”. CGI Communications nor any
business for that matter who provides the agreed upon work should not
be held responsible nor should they be accused of robbery, unfair
treatment and deemed unethical due to the illegal copyright
infringement performed by [redacted] or any opposing party.
In closing we request that these
allegations be stricken from the record as they contain no merit and
are in fact groundless. Should you request to receive copies of
production notes or our contractual agreement please advise, we ask
that any personal or private information not be made public.
Respectfully,
[redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn [redacted]
www.cgicompany.com
www.nextadagency.com
Our Contractual Agreement
http://www.elocallink.com/contracts/display_pnotes.php?econtractID=190765
We had a photo video for our website created by this company. I received the photo video and attempted to link to my website. After several emails and calls I finally spoke to an employee that created a very unappealing link to the video to place on our website. the link opens another window and then runs, it does not run on your website. The person on the phone explained that the video link is not secure and since our website is secure it cannot run on the website. No one ever mentioned that during the sales pitch. The person on the phone acknowledge that the salesperson may not be full informed of all aspects of the video. I then requested to obtain the photos that were taken and used in the video. I am not allowed to have the still photos or copies of the still photos The video is nice, but it does not make sense to have a awful looking link on your website that sends you to an unsecure website to view the video - the point of the video was to get people to stay on our website. Additionally, not being able to scatter the photo in the video around your website to have continuity is truly disappointing. I recommend you look elsewhere to find a company to do you video!
To Whom It May Concern,
I am pleased to report that we have reached a settlement agreement with our client. I would like to take a moment to address the circumstances surrounding the issues, which led to the customers complaint. I would first like to point out that CGI Communications, Inc. and eLocalLink have partnered with thousands of Communities, Counties, Chamber's of Commerce, and hundreds of Regional, State and National Associations throughout North America. Working directly with Mayor's, Governors, City Managers, County Executives and Association Presidents; CGI Communications works in partnership with the US Conference of Mayors, National League of Cities and is a Premier Corporate Member of the National Association of Counties. CGI Communications, Inc. has become a premier endorsed partner of both the U.S. Conference of Mayors and the National League of Cities, as well as a premier corporate member of the National Association of Counties.
Under no circumstances would we ever contact a local business to become involved in any of our Community Video Program's without the express written consent by one of the aforementioned Mayors, Governors, City Manager, County Executive or Association Presidents.
As we initially approached our client and eventual sponsor for the Community Video Program, by all means we had a signed contractual agreement in place with the County's Tourism Director, to not only produce the video program but to additionally approach the local businesses as a sponsor for supporting business, tourism, and population growth for the governing program. Due to the issue of the governing signatory reneging on the contractual agreement, we have been presented with this unfortunate situation.
Again we would like to state that we have successfully reached a mutually satisfying agreement with our customer, which has been signed by both parties.
In closing CGI Communications, Inc. is a company built on solid relationships with Communities, State, County and National Level Associations, as well as the local Businesses, that represent these organizations.
[redacted]
Director Of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn [redacted]
www.cgicommunications.com
www.nextadagency.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business states that I should have received a credit from my credit card company, HOWEVER, there remains a charge on my card of the full amount
In order to resolve this dispute they need to issue a credit slip to my account in the amount of $As soon as CGI issues a credit to my account I will drop the Revdex.com complaint
Regards,
*** ***
Unfortunately there was an unforeseen confusion on the check for *** *** *** and the refund check was not placed in the mailWe've taken immediate action to resolve this issue and returned the $refund to *** ***'s original credit cardThe return transaction has already been completed and she should be receiving notification of the reversal from her credit card companyOur apologies for the inconvenience
*** ***
Director of Client Relations
CGI Communications Inc& Next! Ad Agency
East Main St
Rochester, NY
###-###-#### extn
www.cgicompany.com
www.nextadagency.com
To whom it concerns, We have contacted the collection agency assigned to this account and removed The *** *** *** *** from collectionsWe have agreed to write of their remaining balance due and retain their sponsorship on the *** *** ***CGI Communications,
Inc and *** have fulfilled our contractual agreement with *** *** *** *** ***In addition to the completed work and fullfillment of our obligation to this client we have again removed the remaining balance in an effort to resolve this matter.If there are any further questions, comments or concerns please feel free to contact me directly at the information listed below.Respectfully, *** ***Director Of Client RelationsCGI Communications, IncEMain St.Rochester, NY 14604***@cgicommunications.com###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The chamber CEO said that you have no right They Used you guys a few years a go for a video on there website, in which that they had problems She said that they have had a lot of complaints from other chamber members and have asked you to stop So please quite contacting our chamber members I would like you to email me the reviews that you have received from my patients ***
Further more, I was never told that there was a chance that *** would take down the reviews By you not telling people this that entails them staying in business with you indefinitely to keep there reviews To market to people that hiring you for a year will help them get reviews on their *** account and not tell them that they have the power to take them down is fraud I want a full refund.
Regards,*** *** ***
When *** *** spoke with our Sales
Executive *** *** on October 10th he signed a
contractual agreement, which is linked belowOur online contractual
agreement is a one page document, which contains the terms of the
agreement, along with the
originating time it was signed and the IP
address from the computer used to sign the agreementAdditionally
upon signing the agreement an email with the contractual agreement is
immediately sent to the email address added to the contact
information, which in this case was (***)
The terms contained in the contract
clearly states that this is a special order business to business
contract, additionally 30% of the contractual price of $5,
constitutes a non-refundable deposit*** ***'s down payment of
$1,is actually $less than the aforementioned
non-refundable deposit
Not only had we tried several times to
contact *** *** to begin work on his agreement, when we successfully
able to speak with him we were met with an aggressive and threatening
nature from *** ***At this point CGI Communications, Incand
Next! Ad Agency has done nothing wrong
However, with the cooperation of
Stephen Graf & Company Next! Ad Agency is generously willing to
provide them with days of serviceAt the conclusion of this
day period *** *** may elect to discontinue the program all together
and owe nothingIf Stephen Graf & Company elect to continue the
program after the day trial they will be responsible for meeting
the previously arraigned payment schedule for the remainder of the
programThe original deposit of $1,will remain
non-refundableNext! Ad Agency is more than willing to fulfill our
contractual obligation to Stephen Graf & Company
Contractual Agreement
http://www.elocallink.com/contracts/display_pnotes.php?econtractID=
In Kind Regards,
*** ***
Director of Client Relations
CGI Communications Inc& Next! Ad Agency
East Main St
Rochester, NY
###-###-#### extn
www.cgicompany.com
www.nextadagency.com
Regarding your *** reviews, as we previously stated, *** owns and controls them. We simply work within their guidelines. Because
of that, fact we cannot guarantee anything relating to the operations
or policies of *** or any other 3rd party website
We make that clear within the terms of all of our agreements, including the Complainant's, which states, "***!
Offers no guarantee, promise or representation with regard to the
operation of any third party website including, but not limited to,
*** Places™BUSINESS waives any and all claims against ***!
relating to the content, operations and/or timeliness of any such site."
(Please see attached agreement with *** *** *** and Carolina
Wellness dated January 5, 2015.)
We've
already agreed to cancel the contract with *** *** and *** *** ***; yet *** *** and *** *** *** continue to utilize
our services(Please refer to the attached screen shot, which features
CGI Communication's Web Review software with a link entitled "if
you like us rate us" along with our web greeter and marketing and
advertising tracking software identified by the 'welcome' icon, with the
woman just below the 'rate us' button.)
In conclusion,
it's evident that *** *** and *** *** *** continue to
utilize our services on their website a full three months after our
month contractual agreement was terminatedWe would respectfully submit
that filing a Revdex.com Complaint to recover an initial deposit while
continuing to use CGI's beneficial products and services purportedly for
free is not a fair and just solution for all parties
Contractual Agreement***
Thank
you for your comments, as we are always working to improve our level
of customer satisfactionCGI Communications is in fact endorsed by
your local chamber of commerce, and we have a signed letter to
prove
itWe would ask that you follow back up with your chamber for
clarification on thatWe are also happy to provide documentation in
the form of the signed letter
All
of the reviews in question were authentic reviews from your past and
current patientsWe have recorded phone conversations and email
transcripts for each oneWe are happy to produce those per your
requestThe reviews are generated with processes that are in place
to protect your patient's HIPPA rights
Regarding
the reviews no longer displaying on your *** business listing
*** owns and operates those pagesIn other words, neither you nor
CGI
own
any
rights to them or the material there
within
With that said, we had absolutely no involvement, malicious or
otherwise, in removing said reviewsSince you chose to exercise your
month out clause, we were
obviously
under no obligation to continue to provide the service you opted out
ofTo ask us to continue the service (for free) that you call
'sketchy'
seems a bit peculiar in
itselfIn
any event,
if you would like the review process to resume, we'd
be happy
to resume your contract at any time
In you
have any further questions or concerns, please feel
free to contact our Director of Account Managers, *** ***
Dear [redacted]
As general counsel for CGI Communications, I today received a Revdex.com
Complaint with regard to your inability to obtain a refund relative to
the cancellation of the [redacted].
Kindly be advised that I have initiated a full refund which...
should
be credited to your credit card or sent to you by check (depending on
how you originally paid) within the next 7-10 days.
My sincere apologies for the apparent lack of response by our staff.
Pete P[redacted]General Counsel
Re Revdex.com: [redacted]
size="2">RESPONSE:
Thank you for the opportunity to respond to this Revdex.com complaint.
On August 5, 2015, Customer signed a contract with us to create, produce and stream a video from his website.
According
to the contract, the content was to be created within 90 days (with
"cooperative participation and mutual collaboration" by the customer),
and streamed for 15 months. The customer was to receive shared rights
at no additional cost ($500 value) , an extra 30 seconds of video
content for free ($500 value), and was to be the exclusive business
sponsor in his field on the [redacted] community video project.
By sponsoring the project, businesses allow the community to receive
free video about the community on its website.
The
Package Price of $6,495.00 was reduced by $1500 since the customer paid
in full upon signing the contract. Customer, therefore received
$7,495.00 in value for paying $4,495.00.
The
contract is a special order "business to business contract". It
clearly states that if the customer cancels within 20 days of executing
the contract 30% of the paid moneys are non-refundable (because of our
set up costs). After 20 days, we have already proceeded with much work
by many different employees and therefore, the contract is fully non-refundable.
There is
nothing in the contract stating that we would provide a script within
2-3 weeks of the initial production interview. In any event, the
production meeting occurred on August 11, 2015, 6 days after the
contract was signed and the initial script was sent to the customer 6
days after that, on August 17, 2015. The videographer was retained on September 3, 2015 and the video shoot was scheduled for October 9, 2015.
It wasn't
until September 14, 2015, about five weeks after the contract was
signed and after much work was accomplished, that we received a
profanity laced, irate phone call from the customer demanding all of his
money back because of misspelled words in the script.
In sum,
we did not miss a deadline. The contract does not mention a deadline,
but does state, "client has not relied on any oral statement, promise or
representation or inducement and confirms that all substantive terms
and conditions, including any exclusive arrangements, are contained
herein and agreed to." Even if the client was promised a script within
2-3 weeks, he received a script within that period and was under an
obligation to cooperate and collaborate with us to make any changes he
felt necessary.
We stand
ready, willing and able to continue the work necessary to provide the
professional video and other products and services under the contract
and would respectfully request that the customer uphold his end of the
bargain in order to get this done.
Thank you,
Bob N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This sums up the situation.....
I was not provided the script within YOUR established time frame. Even though [redacted] claims I was sent an e-mail on August 17th I did not receive such an e-mail and furthermore here is an excerpt from the e-mail sent to me this month by [redacted]:" Please respond to this message so I can be sure you received your script. Any required revisions to the script are due 8/24. If I do not hear from youin 2-3 days, I will be in touch with you to ensure you received this message."
Why wasn't I contacted if indeed this e-mail was sent on the 17th of August?
I had to contact your company to find out what was going on.
The original script was atrocious with grammar and spelling errors.
Here is the e-mail from the head script writer:Good morning [redacted],
This is Head Writer, Nick P[redacted] contacting you to let you know that I've been brought up to speed thanks to [redacted], and have parsed through the draft in question.
Let me start by assuring you that quality control is of the utmost importance and Alex R[redacted] is no longer with the company.
That being the case I will be taking over as your scriptwriter. I examined the piece you were originally sent and agree that it needed more attention. I've made some preliminary adjustments, but your input is paramount in this situation. .......
...........You have my sincerest apologies regarding the quality of the original draft. I look forward to making this script the best it can be for you.
SO in essence the script was late, the quality was poor, and you fired an employee over the matter. And yet you still have the audacity to want me to pay for this?Is this really how you conduct your business?
[redacted]
[redacted]
Payment has been issued and send to [redacted]. As of today [redacted] should be in possession of payment for the services he rendered.
Respectfully, [redacted]
Director of Client Relations
CGI...
Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn 425
www.cgicompany.com
www.nextadagency.com
We apologize that your experience with CGI Communications, Inc was not to your expectations. We are always working to take customer concerns and address them to the best of our ability. The issue at hand should have been addressed as soon as it was identified and we're truly sorry that it...
wasn't. We have spoken to our Sales Representatives as well as our Account Department regarding this issue in an effort to learn and improve on this. Our staff’s number one goal is to create an honest and comfortable environment for all our customers. As of Wednesday April 27th, 2016 at 4:06 PM EST we received notification of the approved return transaction to the customers credit card for the full amount.Again we apologize for the inconvenience this has brought to the customer. Should there be any further, questions, comments or concerns please feel free to contact our Director of Client Relations Bob [redacted] via phone or email via the the contact information listed below.Bob [redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to respond.
The
employee of [redacted] had apparent authority to bind the
company and the company ratified the contract by...
making payment or
authorizing their employee to make payment.
The
customer states that the employee who entered into the contract is no
longer working at the company and he "discovered the situation" and
wants his money back. He says he's seen few results.
This
is contrary to the employee who hired us. On 10/24/14 she emailed us
and told us how happy she was with us and asked for tips on generating
new leads for home improvements. We thereupon sent her information
regarding [redacted].
This
contract was entered into in August of 2014. It was not until the
point of contact left the company in late May, 2015, that any difficulty
was encountered. It appears that the new point of contacts were not
computer savvy or too busy to continue with an active interest,
culminating in the customer's desire to opt out of the contract.
We've
done more than the $2,500.00 worth of work that we've been paid
already. As a courtesy to the customer, we are willing to waive the
amount in collection ($2,495.00) and call it a day.
Please advise and I will draft a Release to be signed signifying a settlement of this matter.
Thank you,
Bob N[redacted]
Please see the attached PDF file in response to the complaint from [redacted]Contractual Agreementhttp://www.elocallink.com/contracts/display_pnotes.php?econtractID=2003...⇄ /> Respectfully,
[redacted]General CounselCGI Communications,...
Inc.PDF Attachment:
On August 12, 2104, [redacted] (“[redacted]”) entered into a Community Movie Program business-to-business contract with CGI and paid $4,995.00 for a 60 second custom scripted and produced video, a five page website for 24 months, and streaming of the video content on the [redacted] website and for use on the “Lockport, NY” Project. (Please see attached e-Contract [redacted].)At the [redacted]e the contract was entered into, the City of Lockport and the [redacted] shared the same website. [redacted] was not charged any money to be on the Town website (See “additional Info” box of contract.) Some[redacted]e after the contract was entered into, the City and [redacted] separated their websites and access to stream the Project was allowed only from the City’s website.The Terms section of the contract reads as follows: “”e-LocalLink offers no guarantees as to the operation of the sites that are linked to/from the Community Video Program. The client hereby waives any and all claims relating to the content, operations and/or [redacted]eliness of such sites.CGI has offered [redacted] a full refund of $4,995.00. [redacted] turned it down and demanded that it be given the video that CGI produced for free. Section 6 of the contract reads, “e-LocalLink expressly reserves all rights in and to any video content it creates.” CGI has offered to transfer the video to [redacted] upon reasonable payment for the work done by CGI on the video. That was deemed unacceptable by [redacted], which then demanded $25,000.00 from CGI to pay for the “preparation, shoot and clean up after the video take”.CGI did not dictate to [redacted] it’s purported actions in shooting the video and is not legally responsible for its expenses in that regard. [redacted] has indicated that it lost revenue, paid 5 workers $105/hour each for five days to prepare the shop and grounds for the video shoot, pressure washed their rental fleet machines, and had to move their machines back and forth for the shoot. CGI would respectfully suggest that such expenditures are highly exaggerated if not unreasonable under the circumstances. CGI is not legally obligated to pay for a client washing its machines or paying its workers to shoot a video commercial. CGI is the producer of videos. Whatever a client wants to do in their video with their people and their equipment, is up to the client.In the interest of compromise, CGI is willing to release the rights to its video upon receipt of $1,000.00.Thank you for the opportunity to respond.?
RE: [redacted], Inc.
sans-serif;">
This matter involves a one year, business to business contract for products and services.
Initially,
in September, 2013, this customer signed a one year contract. After
that year tolled, the customer signed up for and paid for another one
year contract (which is clearly stated in the contract). Upon being
purchased by a new company, we continued to perform work, changing the
content on the website to reflect the changes, and stood ready, willing
and able to continue to provide our products and services for the
remainder of the contract period. However, the new owner of the company
made a decision to refrain from using us any further. Just as when one
purchases a television and chooses not to watch it, or signs up for
college and then decides not to attend, this company is not entitled to a
refund for having made the decision to stop using our products and
services.
Thank you for the opportunity to respond to this Revdex.com complaint.
Bob N[redacted]
Thank you for bringing this to our attention. I have reached out to...
our Area Manager for this area and have resolved this issue. Furthermore, we confirmed the contact information and have placed this business on our do not call and do not email list. We'd also like to apologize to this business for any disruption this could have caused and we are very sorry they did not have a more positive experience with our sales team. Thank you,
CGI Communications, Inc.
Corporate
Headquarters
The
Granite...
Building
130
East Main Street
Rochester,
NY 14604
To
whom it concerns,
I
apologize for any delay in filing this response as I wanted to have
adequate time to speak with production staff and our Vice President
of Sales [redacted] as both of them worked on this project.
Quite
honestly I'm having a difficult time of where to start with this as
there are numerous false accusations. As
with any company we've ever contracted with to produce an online
video all of our contractual agreements read that
It
is the responsibility of the client and/or party hosting the client's
website to add the code to the client's website.
In
March of 2010 we first began work with [redacted]. At that
time we produced a 4-minute video for them as contracted. The
video was approved by [redacted]
and the
appropriate website coding was
provided to
EMS for use on their website. Additionally
EMS received
a
DVD copy of the video.
In February of 2014 [redacted] Dental
contacted [redacted] and CGI Communications looking for CGI to
produce another video. In conjunction with their video contract [redacted] provided them with a few extra features for use on their
website. [redacted] was not obligated to use these tracking tools nor were
they pressured into purchasing them, again they contacted us.
CGI has completely redone their
4-minute video as contracted. [redacted] has accused CGI of “slopping
something together”, as you can see our contractual agreement reads
that [redacted] would be providing the video footage. The quality of
the video we received was from an iPhone and barely usable.
Additionally CGI produced, scripted and filmed their 5 question video
avatar. All other elements of the contract were provided.
With regards to [redacted]'s allegations that
they were “robbed and treated unfairly” along with this complaint
are nothing more than libel. What [redacted] has failed to
indicate in their complaint is that the sole reason they are not able
to use the video created by CGI is because when they launched their
business, created their business name, emails, and online trade name
of [redacted] committed copyright infringement
against another company and have been forced to change the
aforementioned aspects of their bsuiness.
Additionally the contracted amount for
their agreement was for $4,000.00 of which [redacted] only paid $2,500. CGI
has graciously “written off” their remaining balance of $1,500.00
and chosen not to pursue it. [redacted] has received their video, avatar,
click to call and click to text feature along with the [redacted]
website.
[redacted]' attempt to use the RevDex.com in an unethical manner is not only wrong it's
deceitful. [redacted] clearly states in her own words “We cannot
even use the old video they made at all now because of having to
change our company and product name”. CGI Communications nor any
business for that matter who provides the agreed upon work should not
be held responsible nor should they be accused of robbery, unfair
treatment and deemed unethical due to the illegal copyright
infringement performed by [redacted] or any opposing party.
In closing we request that these
allegations be stricken from the record as they contain no merit and
are in fact groundless. Should you request to receive copies of
production notes or our contractual agreement please advise, we ask
that any personal or private information not be made public.
Respectfully,
[redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn [redacted]
www.cgicompany.com
www.nextadagency.com
Our Contractual Agreement
http://www.elocallink.com/contracts/display_pnotes.php?econtractID=190765
We had a photo video for our website created by this company. I received the photo video and attempted to link to my website. After several emails and calls I finally spoke to an employee that created a very unappealing link to the video to place on our website. the link opens another window and then runs, it does not run on your website. The person on the phone explained that the video link is not secure and since our website is secure it cannot run on the website. No one ever mentioned that during the sales pitch. The person on the phone acknowledge that the salesperson may not be full informed of all aspects of the video. I then requested to obtain the photos that were taken and used in the video. I am not allowed to have the still photos or copies of the still photos The video is nice, but it does not make sense to have a awful looking link on your website that sends you to an unsecure website to view the video - the point of the video was to get people to stay on our website. Additionally, not being able to scatter the photo in the video around your website to have continuity is truly disappointing. I recommend you look elsewhere to find a company to do you video!
To Whom It May Concern,
I am pleased to report that we have reached a settlement agreement with our client. I would like to take a moment to address the circumstances surrounding the issues, which led to the customers complaint. I would first like to point out that CGI Communications, Inc. and eLocalLink have partnered with thousands of Communities, Counties, Chamber's of Commerce, and hundreds of Regional, State and National Associations throughout North America. Working directly with Mayor's, Governors, City Managers, County Executives and Association Presidents; CGI Communications works in partnership with the US Conference of Mayors, National League of Cities and is a Premier Corporate Member of the National Association of Counties. CGI Communications, Inc. has become a premier endorsed partner of both the U.S. Conference of Mayors and the National League of Cities, as well as a premier corporate member of the National Association of Counties.
Under no circumstances would we ever contact a local business to become involved in any of our Community Video Program's without the express written consent by one of the aforementioned Mayors, Governors, City Manager, County Executive or Association Presidents.
As we initially approached our client and eventual sponsor for the Community Video Program, by all means we had a signed contractual agreement in place with the County's Tourism Director, to not only produce the video program but to additionally approach the local businesses as a sponsor for supporting business, tourism, and population growth for the governing program. Due to the issue of the governing signatory reneging on the contractual agreement, we have been presented with this unfortunate situation.
Again we would like to state that we have successfully reached a mutually satisfying agreement with our customer, which has been signed by both parties.
In closing CGI Communications, Inc. is a company built on solid relationships with Communities, State, County and National Level Associations, as well as the local Businesses, that represent these organizations.
[redacted]
Director Of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn [redacted]
www.cgicommunications.com
www.nextadagency.com