CGI Communications

We had a photo video for our website created by this company I received the photo video and attempted to link to my website After several emails and calls I finally spoke to an employee that created a very unappealing link to the video to place on our website the link opens another window and then runs, it does not run on your website The person on the phone explained that the video link is not secure and since our website is secure it cannot run on the website No one ever mentioned that during the sales pitch The person on the phone acknowledge that the salesperson may not be full informed of all aspects of the videoI then requested to obtain the photos that were taken and used in the video I am not allowed to have the still photos or copies of the still photos The video is nice, but it does not make sense to have a awful looking link on your website that sends you to an unsecure website to view the video - the point of the video was to get people to stay on our website Additionally, not being able to scatter the photo in the video around your website to have continuity is truly disappointingI recommend you look elsewhere to find a company to do you video!

Re Revdex.com: [redacted] size="2">RESPONSE: Thank you for the opportunity to respond to this Revdex.com complaint On August 5, 2015, Customer signed a contract with us to create, produce and stream a video from his website According to the contract, the content was to be created within days (with "cooperative participation and mutual collaboration" by the customer), and streamed for months The customer was to receive shared rights at no additional cost ($value) , an extra seconds of video content for free ($value), and was to be the exclusive business sponsor in his field on the [redacted] community video project By sponsoring the project, businesses allow the community to receive free video about the community on its website The Package Price of $6,was reduced by $since the customer paid in full upon signing the contract Customer, therefore received $7,in value for paying $4, The contract is a special order "business to business contract" It clearly states that if the customer cancels within days of executing the contract 30% of the paid moneys are non-refundable (because of our set up costs) After days, we have already proceeded with much work by many different employees and therefore, the contract is fully non-refundableThere is nothing in the contract stating that we would provide a script within 2-weeks of the initial production interview In any event, the production meeting occurred on August 11, 2015, days after the contract was signed and the initial script was sent to the customer days after that, on August 17, The videographer was retained on September 3, and the video shoot was scheduled for October 9, It wasn't until September 14, 2015, about five weeks after the contract was signed and after much work was accomplished, that we received a profanity laced, irate phone call from the customer demanding all of his money back because of misspelled words in the script In sum, we did not miss a deadline The contract does not mention a deadline, but does state, "client has not relied on any oral statement, promise or representation or inducement and confirms that all substantive terms and conditions, including any exclusive arrangements, are contained herein and agreed to." Even if the client was promised a script within 2-weeks, he received a script within that period and was under an obligation to cooperate and collaborate with us to make any changes he felt necessary We stand ready, willing and able to continue the work necessary to provide the professional video and other products and services under the contract and would respectfully request that the customer uphold his end of the bargain in order to get this done Thank you, Bob N [redacted]

Thank you for the opportunity to respond The employee of [redacted] had apparent authority to bind the company and the company ratified the contract by making payment or authorizing their employee to make payment The customer states that the employee who entered into the contract is no longer working at the company and he "discovered the situation" and wants his money back He says he's seen few results This is contrary to the employee who hired us On 10/24/she emailed us and told us how happy she was with us and asked for tips on generating new leads for home improvements We thereupon sent her information regarding [redacted] This contract was entered into in August of It was not until the point of contact left the company in late May, 2015, that any difficulty was encountered It appears that the new point of contacts were not computer savvy or too busy to continue with an active interest, culminating in the customer's desire to opt out of the contract We've done more than the $2,worth of work that we've been paid already As a courtesy to the customer, we are willing to waive the amount in collection ($2,495.00) and call it a day Please advise and I will draft a Release to be signed signifying a settlement of this matter Thank you, Bob N [redacted]

CGI Communications, Inc Corporate Headquarters The Granite Building East Main Street Rochester, NY To whom it concerns, I apologize for any delay in filing this response as I wanted to have adequate time to speak with production staff and our Vice President of Sales [redacted] as both of them worked on this project Quite honestly I'm having a difficult time of where to start with this as there are numerous accusationsAs with any company we've ever contracted with to produce an online video all of our contractual agreements read that It is the responsibility of the client and/or party hosting the client's website to add the code to the client's website In March of we first began work with [redacted] At that time we produced a 4-minute video for them as contractedThe video was approved by [redacted] and the appropriate website coding was provided to EMS for use on their websiteAdditionally EMS received a DVD copy of the video In February of [redacted] Dental contacted [redacted] and CGI Communications looking for CGI to produce another videoIn conjunction with their video contract [redacted] *** provided them with a few extra features for use on their website [redacted] was not obligated to use these tracking tools nor were they pressured into purchasing them, again they contacted us CGI has completely redone their 4-minute video as contracted [redacted] has accused CGI of “slopping something together”, as you can see our contractual agreement reads that [redacted] would be providing the video footageThe quality of the video we received was from an iPhone and barely usable Additionally CGI produced, scripted and filmed their question video avatarAll other elements of the contract were provided With regards to ***'s allegations that they were “robbed and treated unfairly” along with this complaint are nothing more than libelWhat [redacted] has failed to indicate in their complaint is that the sole reason they are not able to use the video created by CGI is because when they launched their business, created their business name, emails, and online trade name of [redacted] ***, [redacted] committed copyright infringement against another company and have been forced to change the aforementioned aspects of their bsuiness Additionally the contracted amount for their agreement was for $4,of which [redacted] only paid $2,CGI has graciously “written off” their remaining balance of $1, and chosen not to pursue it [redacted] has received their video, avatar, click to call and click to text feature along with the [redacted] website [redacted] ' attempt to use the RevDex.com in an unethical manner is not only wrong it's deceitful [redacted] clearly states in her own words “We cannot even use the old video they made at all now because of having to change our company and product name”CGI Communications nor any business for that matter who provides the agreed upon work should not be held responsible nor should they be accused of robbery, unfair treatment and deemed unethical due to the illegal copyright infringement performed by [redacted] or any opposing party In closing we request that these allegations be stricken from the record as they contain no merit and are in fact groundlessShould you request to receive copies of production notes or our contractual agreement please advise, we ask that any personal or private information not be made public Respectfully, [redacted] Director of Client Relations CGI Communications Inc& Next! Ad Agency East Main St Rochester, NY ###-###-#### extn [redacted] www.cgicompany.com www.nextadagency.com Our Contractual Agreement http://www.elocallink.com/contracts/display_pnotes.php?econtractID=

#000000;">To Whom It May Concern, I am pleased to report that we have reached a settlement agreement with our client I would like to take a moment to address the circumstances surrounding the issues, which led to the customers complaintI would first like to point out that CGI Communications, Incand eLocalLink have partnered with thousands of Communities, Counties, Chamber's of Commerce, and hundreds of Regional, State and National Associations throughout North AmericaWorking directly with Mayor's, Governors, City Managers, County Executives and Association Presidents; CGI Communications works in partnership with the US Conference of Mayors, National League of Cities and is a Premier Corporate Member of the National Association of CountiesCGI Communications, Inchas become a premier endorsed partner of both the U.SConference of Mayors and the National League of Cities, as well as a premier corporate member of the National Association of Counties Under no circumstances would we ever contact a local business to become involved in any of our Community Video Program's without the express written consent by one of the aforementioned Mayors, Governors, City Manager, County Executive or Association Presidents As we initially approached our client and eventual sponsor for the Community Video Program, by all means we had a signed contractual agreement in place with the County's Tourism Director, to not only produce the video program but to additionally approach the local businesses as a sponsor for supporting business, tourism, and population growth for the governing programDue to the issue of the governing signatory reneging on the contractual agreement, we have been presented with this unfortunate situation Again we would like to state that we have successfully reached a mutually satisfying agreement with our customer, which has been signed by both parties In closing CGI Communications, Incis a company built on solid relationships with Communities, State, County and National Level Associations, as well as the local Businesses, that represent these organizations [redacted] Director Of Client Relations CGI Communications Inc& Next! Ad Agency East Main St Rochester, NY ###-###-#### extn [redacted] www.cgicommunications.com www.nextadagency.com

We apologize that your experience with CGI Communications, Inc was not to your expectationsWe are always working to take customer concerns and address them to the best of our abilityThe issue at hand should have been addressed as soon as it was identified and we're truly sorry that it wasn'tWe have spoken to our Sales Representatives as well as our Account Department regarding this issue in an effort to learn and improve on thisOur staff’s number one goal is to create an honest and comfortable environment for all our customersAs of Wednesday April 27th, at 4:PM EST we received notification of the approved return transaction to the customers credit card for the full amount.Again we apologize for the inconvenience this has brought to the customerShould there be any further, questions, comments or concerns please feel free to contact our Director of Client Relations Bob [redacted] via phone or email via the the contact information listed below.Bob [redacted] Director of Client Relations CGI Communications Inc& Next! Ad Agency [redacted]

RE: [redacted] , Inc sans-serif;"> This matter involves a one year, business to business contract for products and services Initially, in September, 2013, this customer signed a one year contract After that year tolled, the customer signed up for and paid for another one year contract (which is clearly stated in the contract) Upon being purchased by a new company, we continued to perform work, changing the content on the website to reflect the changes, and stood ready, willing and able to continue to provide our products and services for the remainder of the contract period However, the new owner of the company made a decision to refrain from using us any further Just as when one purchases a television and chooses not to watch it, or signs up for college and then decides not to attend, this company is not entitled to a refund for having made the decision to stop using our products and services Thank you for the opportunity to respond to this Revdex.com complaint Bob N [redacted]

Thank you for bringing this to our attentionI have reached out to our Area Manager for this area and have resolved this issueFurthermore, we confirmed the contact information and have placed this business on our do not call and do not email listWe'd also like to apologize to this business for any disruption this could have caused and we are very sorry they did not have a more positive experience with our sales teamThank you,