CGW, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you to *** for agreeing to issue a zero balance invoice, we will look to receive that invoice within five to ten business daysWhile *** is familiar with her family's businesses practices and feels confident of their behaviors she was unaware that an actual invoice was issuedThese types of discrepancies lead us to lack confidence in future interactions and reinforce our need to receive documentation of the resolution. We understand *** is angry about her business loosing money and that she prides herself on her family's good business customer service. We work for local Maine businesses too and know how important a reputation is in such small communitiesWe obviously have a sash to repair and money to put towards that repair, there are no winners here
Regards,
*** ***

I have been in contact with Mr*** several times , we did install the insulated unit , had to order moldings , they took much longer than we anticipated also and was out of our control . We actually had to order sets because the first set was ordered wrong from the
vendor. We have $invested and Mr *** wanted to cancel so I agreed , he is the customer . it was via email and he has paid nothing towards the job to begin with so there was no invoice created for him , just a verbal quote . We corresponded thru emails and canceled the job . I am very busy at our business and didn't send a zero balance invoice so Mr*** contacted you which I think is very unnecessary The job is done , he canceled I do not see it necessary to do this .Thank you *** ***/ MgrCGW, INC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
We understand [redacted]'s point of view that she is busy and doesn't think our request is necessary. But in fact Coastal did give us an invoice for an outstanding balance --please see attached. For this reason we would like documentation of a zero-balance due. We do not trust based on our experience that at some point down the road we will not receive a past-due bill for the amount on this invoice unless we have documentation resolving this matter.Once again, we would like a zero-balance due invoice.
Regards,
[redacted]

I will print off his " invoice " and mark it Zero for his records .   I will say my parents started this business in 1979 , we pride ourselves on our customer service and not by sending customers past due bills down the road . We have never done that under any circumstance .  We have been a member of the Revdex.com for almost 19 years and have excellent accreditation.  We installed a brand new insulated unit , and he refused to pay because we broke a piece of 20 year old molding.  We are out almost $500 with material , time and labor .  That he now wants the job canceled and will not let us finish, we understand the time frame , but the only one losing out on this is Coastal Glass. He has a new insulated unit and we have time , money , labor and 2 sets of brand new moldings we have paid for. Thank you for your time Revdex.com for your help with thisThank you [redacted]/ CGW