C&H Clubs

I ordered a gift from this club and selected delivery to begin in January 2014. The last week of January I contacted the club and asked where the shipment was. I was told by [redacted] the Northeast deliveries were delayed and it should arrive within 2 days, when that didn't happen I called and again spoke with [redacted] who told me it was delayed again and would arrive Feb. 7th. On the afternoon of Feb. 7th I spoke with Office Manager, [redacted], who blamed the delivery company for me still having no delivery. SHe said she would contact them and call me back. After waiting an hour I called and left her a message. She then called back twice both times saying she was waiting for the delivery company to contact the driver so the delivery would be made by 7pm that night or on Saturday, the following day. I never received the delivery. It is now Feb. 10th and [redacted] is saying she can't "guarantee" a date for the January shipment because its the delivery companies problem not theirs. I paid for a product/service not being delivered.