Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I had responded earlier today and was satisfied with this refund to settle this issue.Thank you for your assistance in this matter[redacted] ***
Dear Revdex.com,We apologize for the inconvenience caused.Please ask customer to take her computer to her local/nearest Computer Repair Shop and get the repair estimate from that computer shop and mail us at [redacted] We as a company will bear the cost of her computer repair.Our goal is Happy and satisfied customerWe hope by getting her computer fixed by her local repair shop will definetly satisfy her.We look forward to get a copy of estimate for her computer repair.Sincerely,Accounts DepartmentThe Best Pc Doctor
Dear Revdex.com,This issue due to customer received some scammers call and they tried to scam herNo one from our company called customer to scam.After getting notice from Revdex.com we got in touch with customer and discussed the situation.Customer [redacted] has sent us an email authorizing us to cancel the remaining year of service and send her refund checkSo, from April to Dec, it will be total of months of service which will be refunded i.e $refundOur accounts show customers address as given below: [redacted] ***We have asked customer [redacted] to reply back and confirm that above address is correct to send $dollars Refund Cheque as Full and Final settlementOnce we cancel account and issue you a refund Cheque, we will discontinue providing any computer repair service to customer.We are awaiting customers approval for the above saidOnce we get customers approval, we will be mailing $refund check by [redacted] priority mail and send customer tracking number too.Sincerely,Accounts Department
Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last yearThis complaint is also due to that cyber-attack.However, we are in touch with this customer and spoke to MsJennifer todayShe has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department [redacted] The Best PC Doctor
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I had responded earlier today and was satisfied with this refund to settle this issue.Thank you for your assistance in this matter.*** ***
I am rejecting this response because:the floor manager that I spook with today was very pushy and wanted me to email you and say I was satisfied with the resolution to this issue He said they would then mail me a refund check and a new windows disk to re boot or computer He wanted me to close this complaint today with out the issue being resolved I told him until this is 100% resolved I would nor send that email to anyone At that point he just ended the phone call
Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last yearThis complaint is also due to that
cyber-attack.However, we are in touch with this customer and spoke to MsJennifer todayShe has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department*** The Best PC Doctor
Dear Mr***: We thank you for giving us the opportunity to provide our side of version on this case # ***. We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last yearThis
complaint is also due to that cyber-attack.Some of our customers have informed us of being called by scammers who illegally gained our customer information and are trying to scam our customers by pretending to be calling from our company and try to gain customers computer access or personal financial information and try to get money from customer via ***, *** ***, *** *** etc. This is not the practice of our business, nor do we request any of this type of information from any of our customers. Also, we have sent several e-mails and sent ALERT notices via USPS to our customers, detailing what we know of the scammers and also letting customers know it is not our company requesting this informationIn our ALERT letter, we have notified our customers that if they receive a phone call of this nature, they should not provide any of their information and they should hang up immediately. Any time we receive a complaint it’s been our priority to satisfy the customer. After getting this Revdex.com notice, we called and spoke to Mr*** and understood his current situation about his computerOur technical team is working on with him to get his computer fixed. For any details customer can contact us at our customer service department. Once Mr*** is fully satisfied and happy with our service, we will update Revdex.com also. Please feel free to contact us for any further assistance. Sincerely,Support Department***The Best PC Doctor
Dear Revdex.com,This issue due to customer received some scammers call and they tried to scam her. No one from our company called customer to scam.After getting notice from Revdex.com we got in touch with customer and discussed the situation.Customer [redacted] has sent us an email authorizing us to...
cancel the remaining year of service and send her refund check. So, from April to Dec, it will be total of 9 months of service which will be refunded. i.e $900 refund. Our accounts show customers address as given below:*
[redacted] [redacted]We have asked customer [redacted] to reply back and confirm that above address is correct to send $900 dollars Refund Cheque as Full and Final settlement. Once we cancel account and issue you a refund Cheque, we will discontinue providing any computer repair service to customer.We are awaiting customers approval for the above said. Once we get customers approval, we will be mailing $900 refund check by [redacted] priority mail and send customer tracking number too.Sincerely,Accounts Department
Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last year. This complaint is also due to that cyber-attack.However, we are in touch with this customer and spoke to Ms. Jennifer today. She has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department[redacted] The Best PC Doctor
Dear Revdex.com,We apologize for the inconvenience caused.Please ask customer to take her computer to her local/nearest Computer Repair Shop and get the repair estimate from that computer shop and mail us at [redacted]We as a company will bear the cost of her computer repair.Our goal is Happy and satisfied customer. We hope by getting her computer fixed by her local repair shop will definetly satisfy her.We look forward to get a copy of estimate for her computer repair.Sincerely,Accounts DepartmentThe Best Pc Doctor
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I had responded earlier today and was satisfied with this refund to settle this issue.Thank you for your assistance in this matter[redacted] ***
Dear Revdex.com,We apologize for the inconvenience caused.Please ask customer to take her computer to her local/nearest Computer Repair Shop and get the repair estimate from that computer shop and mail us at [redacted] We as a company will bear the cost of her computer repair.Our goal is Happy and satisfied customerWe hope by getting her computer fixed by her local repair shop will definetly satisfy her.We look forward to get a copy of estimate for her computer repair.Sincerely,Accounts DepartmentThe Best Pc Doctor
Dear Revdex.com,This issue due to customer received some scammers call and they tried to scam herNo one from our company called customer to scam.After getting notice from Revdex.com we got in touch with customer and discussed the situation.Customer [redacted] has sent us an email authorizing us to cancel the remaining year of service and send her refund checkSo, from April to Dec, it will be total of months of service which will be refunded i.e $refundOur accounts show customers address as given below: [redacted] ***We have asked customer [redacted] to reply back and confirm that above address is correct to send $dollars Refund Cheque as Full and Final settlementOnce we cancel account and issue you a refund Cheque, we will discontinue providing any computer repair service to customer.We are awaiting customers approval for the above saidOnce we get customers approval, we will be mailing $refund check by [redacted] priority mail and send customer tracking number too.Sincerely,Accounts Department
Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last yearThis complaint is also due to that cyber-attack.However, we are in touch with this customer and spoke to MsJennifer todayShe has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department [redacted] The Best PC Doctor
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I had responded earlier today and was satisfied with this refund to settle this issue.Thank you for your assistance in this matter.*** ***
I am rejecting this response because:the floor manager that I spook with today was very pushy and wanted me to email you and say I was satisfied with the resolution to this issue He said they would then mail me a refund check and a new windows disk to re boot or computer He wanted me to close this complaint today with out the issue being resolved I told him until this is 100% resolved I would nor send that email to anyone At that point he just ended the phone call
Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last yearThis complaint is also due to that
cyber-attack.However, we are in touch with this customer and spoke to MsJennifer todayShe has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department*** The Best PC Doctor
Dear Mr***: We thank you for giving us the opportunity to provide our side of version on this case # ***. We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last yearThis
complaint is also due to that cyber-attack.Some of our customers have informed us of being called by scammers who illegally gained our customer information and are trying to scam our customers by pretending to be calling from our company and try to gain customers computer access or personal financial information and try to get money from customer via ***, *** ***, *** *** etc. This is not the practice of our business, nor do we request any of this type of information from any of our customers. Also, we have sent several e-mails and sent ALERT notices via USPS to our customers, detailing what we know of the scammers and also letting customers know it is not our company requesting this informationIn our ALERT letter, we have notified our customers that if they receive a phone call of this nature, they should not provide any of their information and they should hang up immediately. Any time we receive a complaint it’s been our priority to satisfy the customer. After getting this Revdex.com notice, we called and spoke to Mr*** and understood his current situation about his computerOur technical team is working on with him to get his computer fixed. For any details customer can contact us at our customer service department. Once Mr*** is fully satisfied and happy with our service, we will update Revdex.com also. Please feel free to contact us for any further assistance. Sincerely,Support Department***The Best PC Doctor
Dear Revdex.com,This issue due to customer received some scammers call and they tried to scam her. No one from our company called customer to scam.After getting notice from Revdex.com we got in touch with customer and discussed the situation.Customer [redacted] has sent us an email authorizing us to...
cancel the remaining year of service and send her refund check. So, from April to Dec, it will be total of 9 months of service which will be refunded. i.e $900 refund. Our accounts show customers address as given below:*
[redacted] [redacted]We have asked customer [redacted] to reply back and confirm that above address is correct to send $900 dollars Refund Cheque as Full and Final settlement. Once we cancel account and issue you a refund Cheque, we will discontinue providing any computer repair service to customer.We are awaiting customers approval for the above said. Once we get customers approval, we will be mailing $900 refund check by [redacted] priority mail and send customer tracking number too.Sincerely,Accounts Department
Dear Revdex.com,We thank you for giving us the opportunity to provide our side of version on this case.We are concerned with the complaint you have on file regarding our business, as we have already informed Revdex.com about the cyber-attack our company had during last year. This complaint is also due to that cyber-attack.However, we are in touch with this customer and spoke to Ms. Jennifer today. She has asked our technician to call her later this evening.Once we come to any conclusion, we will be notifying you again.Rest assured, we will do everything possible to keep customer happy and satisfied.Please feel free to contact us for any further assistance.Sincerely, Support Department[redacted] The Best PC Doctor
Dear Revdex.com,We apologize for the inconvenience caused.Please ask customer to take her computer to her local/nearest Computer Repair Shop and get the repair estimate from that computer shop and mail us at [redacted]We as a company will bear the cost of her computer repair.Our goal is Happy and satisfied customer. We hope by getting her computer fixed by her local repair shop will definetly satisfy her.We look forward to get a copy of estimate for her computer repair.Sincerely,Accounts DepartmentThe Best Pc Doctor