Chadee & Associates, Inc.

Initial Business Response /* (1000, 18, 2016/02/01) */
This complaint was resolved with the customerWe sent the RA number in an email to her on 12/10/On 01/we rec'd a notification in the mail from the Revdex.com, stating there was a claim, however, there was no link to go to to provide any
informationWe then emailed the customer again, asking for the Revdex.com complaint to be closed, as we sent her the Return number she requestedThen on 02/01/we rec'd another letter from the Revdex.com stating it was close due to us not responding, we tried to respond, there was no link in the paper to show us where to provide informationCustomer has been refunded for her order

Initial Business Response /* (1000, 5, 2017/02/02) */
per the notes in our order:
QJXXXXXX /INV TFXXXXXX XXX
5/19/AH: CUST EMAILED 5/THAT THE LAMP HAD A CRACKRGE TFXXXXXXREPLACEMENT ON TFXXXXXX UPS LABEL 1ZE00FXXXXXXXXXXXX
5/24/AH: RELEASED REPLACEMENT
6/9/AH: RA CLOSED
TODAYsee notes on order XXXXXXthink guy is getting confused on what parts are being returned/not returned and what refunds are getting issued
01/RB, see email below, talking to AH, she said ask him for the original tracking number, so we can refund him
*** notes:
See if he can provide us a tracking number for the one he returnedWe sent him a label to get the one back for order XXXXXX and the ra was invoiced for that oneWe had RA TFXXXXXX for the first order - XXXXXX - but it was deleted because we never received itIf he can provide us a tracking number for the first one and we can see it was indeed sent back, we can create a new ra and refund the first order
8:AM
or issue a check at this pointBut we will need that tracking number to prove it was received back
In the end, he is saying he returned the one on XXXXXX, which was his first orderHe didn't call to get an RA first, he just sent it back with a note in the boxOf course, the warehouses don't pass *** info alongHe replaced it himself on order XXXXXXWhich he received crackedWe gave him an RA and a label and we did get that one back and sent him a replacementSo per him, he technically has one in his possession, but he was only refunded for one return and it should have been for two returns.***
1/KK: 1Z77WXXXXXXXXXXXXX RETURN TRACKING GETTING WITH RB TO FIND OUT WHAT WE NEED TO DO NEXT
We have been working with the customer to help him get this resolvedonce we have the information requested from him, we will be able to continue on with the return and refund if needed
Initial Consumer Rebuttal /* (2000, 7, 2017/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is all the info I have, I do not know what else I have to provide

Initial Business Response /* (1000, 5, 2017/03/17) */
On 02/15 customer emailed stating the wrong one was sent and we set up a replacement and a return authorization number. We have not heard from the customer since that time. We do have a phone number for him on the order and we will contact him...

to set up a return for the 2nd incorrect part that was delivered.

I am rejecting this response because:
The business needs to forward me the shipping expenses as well since the pictures they provide online show a 4 lug nut wheel which is what I needed. The business stated to me, I...

ordered the wrong wheels. Once again, the picture online shows a 4 lug nut wheel, which they stated they do not carry. How about taking that picture down so people don’t get confused when ordering. Do the right thing and pay back the shopping that I incurred.

Customer [redacted] Order #[redacted] Order was refunded 3/19/2018 $92.43.