Chagrin Pet, Garden & Power Equipment

(10:- Phone rebuttal taken by Revdex.com staff - [redacted] )? Consumer purchased the new SCAG unit on 06/04/for $and it continues to backfire.? He opted to go directly to the SCAG rep, Brian, because of the rude service initially provided by Company rep, M***.? The unit is currently with third-party SCAG dealer, [redacted] , for service work.? Consumer is frustrated with the unit and wants to return for a full refund ?

RECEIVED YOUR LETTER TODAY ABOUT A COMPLAINT BY [redacted] ON HIS NEW SCAG MOWERCHAGRIN PET, GARDEN AND POWER EQUIPMENT HAS BEEN IN BUSINESS SINCE AND PRIDE OURSELVES IN RESPONDING TO ANY AND ALL COMPLAINTS, ISSUES OR CONCERNS ON ALL PRODUCT AND SERVICES WE OFFER TO DATE WE HAVE NO RECORD OF ANY PROBLEMS WITH THE SCAG MOWER(SWZT36-14FS) REPORTED TO US BY MR [redacted] THE MACHINE HAS A FULL TWO YEAR WARRANTY AND SIMPLY NEEDS TO BE BROUGHT TO US (CPG) FOR WARRANTY INSPECTION AND ANY NEEDED REPAIRS AND/OR ADJUSTMENTS WARRANTY WORK IS GIVEN PRIORITY SERVICE BY OUR FIVE FULL TIME TECHNICIANS WE ARE UNAWARE OF ANY WORK DONE TO THE MOWER, AS IT WOULD SEEM BRINGING IT TO THE DEALER WOULD BE THE CORRECT FIRST STEPWE REQUEST OUR SALESMAN TO FOLLOW UP AFTER EACH SALE AND DELIVERY OF PRODUCTTHE SALESMAN FOR MR [redacted] HAS TRIED NUMEROUS TIMES WITH NO SUCCESS WE ARE OPEN SIX DAYS A WEEK M-F 8- SAT 8- AND WOULD BE HAPPY TO ASSIST IN ANY WAY POSSIBLE 83YEARS OF GOOD BUSINESS PRACTICES - AN OLD FASHION COUNTRY STORE WHERE QUALITY PRODUCTS AND SERVICE ARE TO BE EXPECTED CORDIALLY TED KRUSE CHAGRIN PET, GARDEN AND POWER EQUIPMENT 440-247-

Be advised that I just called ***’s Power Equipment Company and spoke to C*** who informed me that Mr*** ***’s Kawasaki engine has been repaired and quality tested. The repair was completed yesterday
and the machine is ready to be picked up. C*** assured me that Mr*** would be contacted and made aware of that fact if he hasn’t already been told that the machine has been repaired correctly and is ready for pick-up.
Thank you
Sincerely,
*** ***
*** ***
***
*** *** *** ***
***

RECEIVED YOUR LETTER TODAY ABOUT A COMPLAINT BY *** *** ON HIS NEW SCAG MOWERCHAGRIN PET, GARDEN AND POWER EQUIPMENT HAS BEEN IN BUSINESS SINCE AND PRIDE OURSELVES IN RESPONDING TO ANY AND ALL COMPLAINTS, ISSUES OR CONCERNS ON ALL PRODUCT AND SERVICES WE OFFER. TO DATE WE HAVE
NO RECORD OF ANY PROBLEMS WITH THE SCAG MOWER(SWZT36-14FS) REPORTED TO US BY MR ***THE MACHINE HAS A FULL TWO YEAR WARRANTY AND SIMPLY NEEDS TO BE BROUGHT TO US (CPG) FOR WARRANTY INSPECTION AND ANY NEEDED REPAIRS AND/OR ADJUSTMENTS. WARRANTY WORK IS GIVEN PRIORITY SERVICE BY OUR FIVE FULL TIME TECHNICIANS. WE ARE UNAWARE OF ANY WORK DONE TO THE MOWER, AS IT WOULD SEEM BRINGING IT TO THE DEALER WOULD BE THE CORRECT FIRST STEPWE REQUEST OUR SALESMAN TO FOLLOW UP AFTER EACH SALE AND DELIVERY OF PRODUCTTHE SALESMAN FOR MR *** HAS TRIED NUMEROUS TIMES WITH NO SUCCESS. WE ARE OPEN SIX DAYS A WEEK M-F 8-6 SAT 8-5 AND WOULD BE HAPPY TO ASSIST IN ANY WAY POSSIBLE. 83YEARS OF GOOD BUSINESS PRACTICES - AN OLD FASHION COUNTRY STORE WHERE QUALITY PRODUCTS AND SERVICE ARE TO BE EXPECTED .
CORDIALLY
TED KRUSE
CHAGRIN PET, GARDEN AND POWER EQUIPMENT.
440-247-

(10:- Phone rebuttal taken by Revdex.com staff - *** ) Consumer purchased the new SCAG unit on 06/04/for $and it continues to backfire. He opted to go directly to the SCAG rep, Brian, because of the rude service initially provided by Company rep, M***. The unit is currently with third-party SCAG dealer, ***, for service work. Consumer is frustrated with the unit and wants to return for a full refund

(10:- Phone rebuttal taken by Revdex.com staff - *** ) Consumer purchased the new SCAG unit on 06/04/for $and it continues to backfire. He opted to go directly to the SCAG rep, Brian, because of the rude service initially provided by Company rep, M***. The unit is currently with third-party SCAG dealer, ***, for service work. Consumer is frustrated with the unit and wants to return for a full refund

RECEIVED YOUR LETTER TODAY ABOUT A COMPLAINT BY [redacted] ON HIS NEW SCAG MOWER. CHAGRIN PET, GARDEN AND POWER EQUIPMENT HAS BEEN IN BUSINESS SINCE 1932 AND PRIDE OURSELVES IN RESPONDING TO ANY AND ALL COMPLAINTS, ISSUES OR CONCERNS ON ALL PRODUCT AND SERVICES WE OFFER.  TO DATE WE HAVE...

NO RECORD OF ANY PROBLEMS WITH THE SCAG MOWER(SWZT36-14FS) REPORTED TO US BY MR [redacted]. THE MACHINE HAS A FULL TWO YEAR WARRANTY AND SIMPLY NEEDS TO BE BROUGHT TO US (CPG) FOR WARRANTY INSPECTION AND ANY NEEDED REPAIRS AND/OR ADJUSTMENTS.  WARRANTY WORK IS GIVEN PRIORITY SERVICE BY OUR  FIVE FULL TIME TECHNICIANS.  WE ARE UNAWARE OF ANY WORK DONE TO THE MOWER, AS IT WOULD SEEM BRINGING IT TO THE DEALER WOULD BE THE CORRECT FIRST STEP. WE REQUEST OUR SALESMAN TO FOLLOW UP AFTER EACH SALE AND DELIVERY OF PRODUCT. THE SALESMAN FOR MR [redacted] HAS TRIED NUMEROUS TIMES WITH NO SUCCESS.   WE ARE OPEN SIX DAYS A WEEK   M-F 8-6  SAT 8-5  AND WOULD BE HAPPY TO ASSIST IN ANY WAY POSSIBLE.   83YEARS OF GOOD BUSINESS PRACTICES - AN OLD FASHION COUNTRY STORE WHERE QUALITY PRODUCTS AND SERVICE ARE TO BE EXPECTED .   
CORDIALLY 
TED KRUSE 
CHAGRIN PET, GARDEN AND POWER EQUIPMENT.  
440-247-3118

Be advised that I just called [redacted]’s Power Equipment Company and spoke to C[redacted] who informed me that Mr. [redacted]’s Kawasaki engine has been repaired and quality tested.  The repair was completed yesterday
and the machine is ready to be picked up.  C[redacted] assured me that Mr. [redacted] would be contacted and made aware of that fact if he hasn’t already been told that the machine has been repaired correctly and is ready for pick-up.  
Thank you.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]