Chains By The Inch Inc.

Please ask Ms*** to supply us with the serial number of the machine and the name of the dealer who is handling this matter for her. In the meantime, I have put a request out to our service department for a status on this matter. Looking forward to your reply with the needed
information. Very truly yours, *** *** ***Director of HR/Admin

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Since the Janome representative who contacted me said this was the ONLY machine they have seen the motherboard fail, I would think they would know EXACTLY which machine the letter of complaint was referring to. The serial number is ON the machine so I don't have access to it. Janome has finally returned my sewing machine which is all I wanted. The business response is really very much like the dealings I have had in the past, pass the buck and stall. However, I will accept the response just to close this matter since I have my machine back. Thank you for opening and following up on this complaint. 
Regards,
[redacted]