Chainsaws Unlimited, Inc.

Review: I called Chainsaws Unlimited as was told that it cost $170 to change the oil and sharpen the blades on my tractor. Three weeks later they returned the tractor with a bill for $455. At that point I called them and asked what the additional charges were for and was told the tractor required some additional parts and work. When I asked them why they never called to authorize the additional work I was told that they do not have to call me to authorize the additional work. I did not want the additional work done because I did not want to spend that much money.Desired Settlement: I was told that it cost $170 to sharpen the blades and change the oil on my tractor. That is all of the work that I authorized and all the I am willing to pay.

Business

Response:

complaint #[redacted] states that he was told his cost for an oil change and blade sharpening would be $170.00. Perhaps he misunderstood but our seasonal special rate for this work is $179.95. Everyone here quotes that price for anyone that asks. Any parts that need replacing are extra and pick up and delivery back are extra. [redacted], the owner of Chainsaws Unlimited talked to [redacted] before his tractor was delivered back. He explained the bill and the fact that it was not running when we picked it up. It had to be pushed on the truck when we picked it up. He also explained that the blades were worn out and couldn't be sharpened safely, so we replaced them. The extra work was required to make the tractor run. We had thought he was ok with the work done as he told [redacted] he would send a check so we returned the tractor to him in good faith that he would send a check. We have sent several requests for payment and received no response or phone call from [redacted].

We can remove the labor charge for the additional work which amounts to $70.00 plus the tax. We can also remove the charge of .50 plus tax for the fuel stabilizer because it was well within the special offer expiration dates. We cannot remove the pick up and delivery charge as he requested the pickup. As to the mower blades; does he wish to return the new ones to us and we can give him his old ones back not sharpened? We cannot sharpen worn out blades as that causes a liability for us should someone get hurt. Please let us know if this acceptable and we can send a revised bill.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: