ChakraTees / Samadhi

I am long time Calgarian and local realtorAaron is a great efficient technician, had him do a new furnace install and the sheet metal work and install was very clean and proffessionalBeautiful job and very reasonableThank you

We had our furnace serviced and tested by Flash FurnaceExcellent service and an honest evaluation of the status of our furnace [redacted] gave his assessment of what work needed to be done as well as what work did not need to be donewe will be using this company for all our furnace servicing as well as replacement when it comes time to do thatWe would recommend this company

In summary, no-shows for this companySome relationships and details were changed for privacy reasonsI will try to be brief with my timeline/background:
My initial contact with the company involved a phone call to their general line asking for an appointment to obtain quoteNote that the purpose of the work is to get some HVAC work done to a undeveloped basement which I renovating into a secondary suite
Got an appointment a few days later between 9am-11amArranged for somebody to be on the premises to let the tech inI get a call at 10am the day of the appointment that the tech cannot make it and will need to rescheduleNote that I also have a day job and asked for a favor from my friend to be on site who was free that morning to let the tech in, so I did not need to take time off
Its frustrating to have a vendor call in the midst of the appointment time to let me know they cannot make itDefinitely some time wasted - it's one thing if it was just my time, but ended being my friend's time tooThe reason on the company's end was something along the lines that they need to take care of something - I am paraphrasing obviously, as I did not really understand what exactly was explained
I explained my concerns and frustrations to the person on the phone, and she said she understood and apologized, and we worked to get an appointment for a few days later at a mutually beneficial time for 8pm (was explained that if there was a missed appointment, they do their best to meet at a better time to accommodate) where I could get home after work and not need to take time offDuring the call, I was mentioned that the appointment would be passed on to the tech to make sure it is ok, and I will get a call back to confirmI did not get a call back later that day or the next day, so I call the company again a day (or two after, I do not exactly remember) after to make sure if the 8pm appointment was still goodWas told that the appointment is still goodNote that there are a couple of people that answer calls so the times I speak to the company, the individuals I speak to, vary
I reschedule appointments on my end and worked accordingly to ensure that I could get off at a decent time and beat the commute in time to make it for the appointment at 8pm
The day of the appointment, there was nothing as of 8:I gave a call to their number (which is hrs) and leave a quick message inquiring if it was still happeningRadio silence and no call backs at all
The next day, I call their line and someone answers - I relay my concerns/frustrationsI am explained that they do not know why appointments are being missed, and there are no explanationsOne suggestion was provided, was that she could send me some information about costs and after my review I can decide whether I want to continueNote that I am not in the industry/trade, would not know what to pick, nor do I understand the work done where I would be able to appropriately come up with a conclusionI ask that they inquire with the tech to see what time works and and get back to meI await their response but I am not holding my breath
Potentially there was some bad luck/scheduling/miscommunication problemsMaybe the work that is involved is not appealing or low on the priority listMaybe such work is unprofitableNote that my initial conversations with the company I explained what I am looking for - a quote for a potential secondary suite in the basementI can only speculate the reasons why I am being ignored for the appointmentsWhat is interesting was that I picked this company because of their past reviews which were strongI understand in each customer business relationship, the dealings between customer and vendor require a joint relationshipI felt I put in considerable effort is accommodating their initial schedule, and pro-activeness in ensuring that the 2nd appointment's timing was appropriate
Negative experience with the company is based on the fact the 'free quote' was not really free - I had spent time co-coordinating my own schedule, sacrificing time (which, as working individuals, have a cost associated with lost time) - and in the end, with no quote, may need to pursue another vendor
Note at this time I am still awaiting a response

I was very pleased with Flash Furnace Recent cold snap revealed a problem with our heating system I was impressed because they can during the time window promised and answered all my questions Very informative and I felt comfortable having the tech in my house Highly recommend Nicole P

We had our furnace serviced and tested by Flash Furnace. Excellent service and an honest evaluation of the status of our furnace. [redacted] gave his assessment of what work needed to be done as well as what work did not need to be done. we will be using this company for all our furnace servicing as well as replacement when it comes time to do that. We would recommend this company.

I am long time Calgarian and local realtor. Aaron is a great efficient technician, had him do a new furnace install and the sheet metal work and install was very clean and proffessional. Beautiful job and very reasonable. Thank you