Chalmers Ford

Beware don’t do business with Don C Ford in Rio Rancho. I made that one mistake and now I have lost all hope with our vehicle, I'm so frustrated and don’t know what else I can do anymore. I had bought a brand new 2016 ford explorer not the base model either, we are the first owners of the SUV so of course we didn’t think we would have as many problems as we have experienced with only the 3 years of owning the suv. Since day one we have had one issue after another, we would take it in to the service department when ever thier was an issue and being advised that the problem had been “fixed or they could not figure out what the issue was. To only name a few issues that we have had since we owned that SUV are :
The throttle body had gone out on the SUV even though it had less than 10,000 miles on it. not even having it for 5 months left me, and my newborn stranded on the side of the road. I have had to replace the tires 3 or more times in the time of having the SUV due to the rubber shredding and the tires were not wearing evenly. I had taken the explorer to many different tire shops to see if it was normal wear and tear and each and every one of shops said it was not normal. I had to pay for the tires out of my own pocket because that wasnt covered Don C said it was a wear and tear issue so they wouldn't cover it. The battery that came with the SUV was no good it would not hold a charge. Anytime me or my husband would try to start the vehicle with the push to start button it would get stuck. Anytime we would turn the steering wheel to the right all you can hear is a popping and grinding sound. Anyone that has heard the issue advises it’s the axel or ball joint. We even have it on video with the sound showed it the the service department and they blew it off thing it wasnt a big deal and said they have another car like that .so that issue still hasn't been resolved. The trunk would open and close all by its self, on one occasion it fall on my husband. Another issue with the trunk is that it would be closing then all of a sudden would stop half way. Then thier was an occasion when I was driving to Santa Fe the right side of the molding from the windshield just fly right off while driving the highway. I had taken it to another ford dealership, and they had asked me if the windshield was ever replaced, I had told them no. Then at that point we where told the window was not the original manufacturing that came with the suv. I was shocked that don c*** never told to us at any event, so I had gone to C and asked why we where not advised at time of Purchasing that it was replaced they told me they didn't have to disclose that since it was not body damage.
We have been in and out of that dealership more then we would like to. All I ever wanted was my vehicle to be running like it should. Yea I get vehicles do have there problems here and there but for them to not be fixed or just left undone is not ok., we were in the service department at one point every 3 weeks because their would be an issue that would come up once again. We never asked for much just to have our vehicle in working order for my family. We had taken it to other ford dealers just to get any answers and we where at a loss just giving up at this point we just did our route maintenance to keep it going .
And just the other day in February my husband called the oil changing department that was Separate from the actually service department and sales floor they advised to my husband they were not allowed to work on our SUV we had no idea what they where talking about. So I went down there and they advised to me that there is a note on file stating they are not able to do any work or touch the SUV. So I go to the main building to find out what was happening I spoke with a lady in the back office she was supposed to call me back the next day never heard anything.
On 02/28/2019 which made it 2 weeks since I had went by and never heard so I decided to go down to don chambers to find out whatever happened I waited an hour to speak with the same lady that was supposed to call me back and never did. Finally pulled me back and said Andy S the general manager would speak with me and this is where it gets good . I told him how unhappy I have been with the service I have gotten over the 3 years we have had the SUV and his reply was the feeling is Mutual and that I was no longer welcome at the Don's c*** ford because I was to difficult. Because I wanted my car to work ..... I have never been treated like that in my life the general manager (Andy S)and service manager (Chad M)are so unprofessional and very rude I will never send anyone ever to that dealership .

I PURCHASED A VEHICLE FROM THERE IN DECEMBER AND STILL HAVE NOT RECIEVED MY LICENSE PLATE OR REGISTRATION. I HAVE CALLED TEXTED AND STILL NO ONE KNOWS WHATS GOING ON THEY SOLD MY TRUCK THAT I TRADED IN THEY TOLD ME THEY WOULD GET IT BACK AND I WOULD GET IT BACK THIS WAS DECEMBER 26TH 2018 WHEN THEY TOLD ME THIS. I THEN CONTACTED THEM AGAIN ON JANUARY 6TH 2019 BECAUSE MY TEMP TAG HAS EXPIRED THEY TOLD ME THEY WOULD GET BACK TO ME COB. IT IS NOW 17 JANUARY AN THEY STILL HAVE NOT GOT ME ANOTHER TEMP TAG I TRIED TO REGISTER THE TRUCK ON MY ON WITH THE MVD AND THEY HAVE NOT SENT MY TITLE OVER TO THE MVD SO I COULD NOT. I CONTACTED MY LOAN COMPANY AND THEY WERE NOT AWARE OF ANYTHING THEY TOLD ME THE DEAL WAS A GO AND THERE WERE NO ISSUES . I AM STILL DRIVING AROUND WITH AN EXPIRED TEMP TAG BECAUSE NO ONE WILL REPLACE IT OR GIVE ME ANY ANSWERS .

After our Mustang was rear ended we took it to Don Chalmers Ford's body shop for repair. The customer service was horrible, which I have filed a prior complaint on. On 01/09/2018 our car was supposedly finally finished (21 days after being told it would take 8) and ready for pick up. The right rear wheel was damaged in the accident and both Chalmers and the insurance adjuster's estimate called for a new replacement wheel. As I was checking the car before accepting it I noticed that the old damaged wheel was still on the car. I asked Ralph, the body shop manager about it. He stated he didn't know anything about it and asked if it was on our estimate. I said it was. Both he and a woman that works there as an estimator stated that they would have the old wheel repaired and that we do not need a new wheel. I want a new wheel because 1.) I am concerned about the car's safety. It is my wife's car and I fear that there may be structural damage to the wheel that could cause it to fail while drive. 2.) Their estimate stated they would replace the wheel and 3.) They charged for it and they have already been paid (charged my credit card the day we dropped it off, three weeks ago).

I BROUGHT MY FORD EDGE IN TO HAVE THE FORD EDGE MYSYNC LOOKED AT AND TO FIGURE OUT WHY IT WASN'T WORKING. AFTER SPENDING 8 HOURS WAITING FOR MY CAR, THE VERY VERY RUDE GIRL IN THE SERVICE DEPARTMENT PROCEEDS TO TELL ME THEY CAN'T DO ANYTHING AND I SHOULD JUST BUY A NEW AFTERMARKET RADIO DECK SO THE USB PORT AND PHONE WILL WORK. DON CHALMERS FORD FAILED TO CHECK THE FUSES AND FAILED TO CHECK ANYTHING. I TOOK MY FORD EDGE TO *** ON 12/29/17 AND A GENTLEMAN WHO KNEW WHAT HE WAS DOING UNLIKE THE CRIMINALS AT DON CHALMERS FORD AND REPLACED A FUSE. THE DECK WORKED, THE USB PORT WORKED, THE MYSYNC WORKED AND THE PHONE WORKED, HE FOUND ALL IT NEEDED WAS A NEW FUSE. DON CHALMERS FORD CHARGED ME 100 DOLLARS AND DID NOTHING AND WERE SO INCOMPETENT AND CRIMINAL THEY FAILED TO CHECK THE FUSES.

I went to the quick lane to change my oil. after waiting my turn they pulled my car in.
the advisor came up to me stating the technician was just about finished. I paid an unreasonable high bill expecting 6 qts of oil.
a week down the road my car shutoff after hearing a loud clash coming from the engine bay.
after towing it to another ford shop I was told the engine had little to no oil in the pan. the connecting rod blew multiple hole in my block.
I was never told of the price. I was just expected to pay.

to this day they refuse to even communicate with me, especially the owner Gary h***.
lack of attention on their part is costing me a car, reposition and 4000 if I can pay for a used engine

both my girlfriend and I have been arguing with this shop to own up to their mess. mu extended warranty will not cover it. chad an Rickey are both rude and unprofessional. I have no car, ant get a job or anything due to being stranded
chad says since I drove 1300 miles, thy wont cover anything. the oil change is quoted for 5000 miles. this shop does not apparently warranty oil changes the whole way