Chamberlayne Auto Sales

They have the worst customer service everOn my paper work the date states that I purchased the car on May 26, 2016, when the car wasn't purchased until June 10, I was told by Chamberlayne auto over and over again that my first payment wasn't do until July 10, But yet I was contacted by a credit company on June 26, stating that I had missed my first car paymentI was horrified because I didn't have the money at the time because I had it all planned out with the information they gave meSo Chamberlayne Auto did pay it but they are expecting me to pay them back for their mistakeOn top of that there was yellow dye in my compressor which means they knew my AC would not workWhen I try to use my AC my car stops dead every timeBefore I rolled off the lot the day of purchasing the car they claimed the AC would take a while to come on due to not being started for at least a week and sitting in the sunI feel dumb & taken advantage of since I am a female and do not know that much about vehiclesThese people have made my life a living hell and extremely stressful

Hello this Chamberlayne Auto Sales & Repairs I number [redacted] this matter has been taking care of she has recieved her tags, therewas a delay in title coming from auction but was taken care ofimmediately We try our best to make sure all customers are satisfiedour goal is to serve the community if you have further questions orconcerns please feel free to contact me.Thank you,Oliver L [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Ms*** contacted Revdex.com after she received the response from the businessThe business has not responded to her since and the response she received she states does not even address the real issuesThe business never gave her a copy of the contractHowever, the vehicle was not a repo it was returned to the business due to issues it was having as soon as she bought the vehicle

They have the worst customer service ever. On my paper work the date states that I purchased the car on May 26, 2016, when the car wasn't purchased until June 10, 2016. I was told by Chamberlayne auto over and over again that my first payment wasn't do until July 10, 2016. But yet I was contacted by a credit company on June 26, 2016 stating that I had missed my first car payment. I was horrified because I didn't have the money at the time because I had it all planned out with the information they gave me. So Chamberlayne Auto did pay it but they are expecting me to pay them back for their mistake. On top of that there was yellow dye in my compressor which means they knew my AC would not work. When I try to use my AC my car stops dead every time. Before I rolled off the lot the day of purchasing the car they claimed the AC would take a while to come on due to not being started for at least a week and sitting in the sun. I feel dumb & taken advantage of since I am a female and do not know that much about vehicles. These people have made my life a living hell and extremely stressful.

Hello this Chamberlayne Auto Sales & Repairs I'm responding to caenumber [redacted]this matter has been taking care of she has recieved her tags, therewas a delay in title coming from auction but was taken care ofimmediately We try our best to make sure all customers are satisfiedour goal is to...

serve the community if you have further questions orconcerns please feel free to contact me.Thank you,Oliver L[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I purchased a 2005 Dodge Stratus in Nov. 2014. I used the car for two weeks before having issues. Flat tire- put air in the tire I heard a sizzling noise and it was flat the next morning. I called [redacted] to ask if his tow truck could pick up the car- he had no tow truck, no compressor and no mechanic. I asked for a refund of $500.00 plus $200.00. He told me he couldn't refund the money because he gave it to the State and hung up the phone. I used my [redacted] card to tow the car to a shop to remove the flat and purchase another tire. Less than two weeks before Thanksgiving- the car cut off on the Railroad tracks @ 9:30 pm. Again I called [redacted] to TOW ME & THE CAR HOME. The driver told me the car was leaking Anti-freeze to get it checked. The next day I called my mechanic to check- He said the car kept cutting off because it needed a water pump. I called [redacted] again they towed the car to Chamberlayne Auto Sales. I rode behind the [redacted] truck, went inside and [redacted] was with a customer. I asked his employee to give him the 30 day tag and the car keys. When I left [redacted] was talking with the [redacted] driver.
I had previously reported this situation to Revdex.com and received a confirmation letter. Also received a copy of the contract for the car that I didn't receive at the time of purchase. I was told by [redacted] to come back that Monday and he would give me the copies. I'm not expecting Revdex.com to pursue this situation.

[redacted] purchased a [redacted] on 11/7/2014 this vehicle was financed with anoutside finance company which was sold AS-IS, we try our very best to satisfy our customers andcustomer service is a must at Chamberlayne Auto Sales. It was Miss [redacted] decision to return...

thevehicle, she dropped vehicle off with keys and left. We also have a no refund policy which is mandatory.If she wants to come back and purchase another vehicle I will surely sale her another vehicle.Chamberlayne Auto Sales did not repo this vehicle [redacted] picked up car for nonpayment.If you have further questions or concerns please feel free to contact me at the number above.Sincerely,[redacted]

Hello this Chamberlayne Auto Sales & Repairs I'm responding to cae
12.8px; font-family: arial, sans-serif;">number [redacted]this matter has been taking care of she has recieved her tags, therewas a delay in title coming from auction but was taken care ofimmediately We try our best to make sure all customers are satisfiedour goal is to serve the community if you have further questions orconcerns please feel free to contact me.Thank you,Oliver L[redacted]