Chamberlayne Garden Apartments

Better Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

The customer was provided a new stove

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected], [redacted] the customer called our office to say that the business has been out working on the problems in her complaintShe is satisfied with the work they have been doing so far

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Yes pest control came out

Revdex.com spoke with [redacted] from the company and she stated that they are waiting for the pest control company to sign off on the contract for the consumer. The consumer is the first on their list have the pest control completed and it should be in the next few days or next week.

Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] the property management said that the issues this customer had were all outside of the apartment she was to move into and were on the maintenance list to be replaced. She did not want to wait for that contracted work to take placed and would not stay in the apartment. Based off of the...

signed rental contract if a tenant leaves they forfeit the despot and all fees.

The customer was provided a new stove.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
the customer called our office to say that the business has been out working on the problems in her complaint. She is satisfied with the work they have been doing so far.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference...

to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
The customer let our office know that the stove was replaced and that this can be closed resolved.

Review: Have reported to them about rats and roaches and getting the run around about pest control.Desired Settlement: For them to come out immediately it's a health code violation.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that they are waiting for the pest control company to sign off on the contract for the consumer. The consumer is the first on their list have the pest control completed and it should be in the next few days or next week.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

Yes pest control came out

Review: January I started my search for a new apartment, this is when I stopped by Premier Gardens rental suite formerly [redacted]. Upon entering I spoke with both [redacted] and [redacted] about that property. They went on to tell me how they had recently acquired the apartments and were renovating\redoing the apartment as people were moving out.I was excited as I was looking for a new or newly redone space so, I look at the demo apartments and took a application. Pictures can be found on their web site. I returned 02-04-14 with application and fee in hand. My application was excepted and I was excited; very shortly after that day I return with my security deposit and it was placed with my application. I was informed that they did'nt have any available apartments.Later a apt. became available. I was to move in and sign my lease march 4th. March 2 I came to look at what was to be my apartment it was not redone or renovated as stated. I shared with Roberts my concerns and she stated they were'nt finished yet and that she would have them fix some of the things I mentioned. I left the apartment feeling very mislead and little trapped, as I had give these people a 250.oo deposit. I returned March 4th with my brother and looked over the apartment again only to find much of the same. I already knew I couldnt move in there then my brother confirmed what I already knew.It was worse than where I was/am living now. I was forced not to move in:hall entrance junky and dirty,big hole flooring,apt. front door dirty un-painted and cracked. Inside bathroom was broken up a painted over on and on. I did have the idea to take pictures thank God. They are worth a thousand works. I was told that these things were cosmetic and could be fixed in a day and that because I signed a appilation that said I would forfeit my deposit if I caneled for any reason that counld not get my money back.e This is not a just decision in my case. If the apartment is not move in readyDesired Settlement: My full deposit,as soon as possible.Changes should be made to application;to include what happens if the space is not move-in ready and \or not as promised.Most people are not thinking that a [redacted] would keep their money if the apartment is not ready or done right. This needs to be made very clear, people have a right to know this.The lease said that your are not obligated to fix anything in the apartment.It like your trying to get over on people.It may not be the cas but it seems like it.

Business

Response:

[redacted] the property management said that the issues this customer had were all outside of the apartment she was to move into and were on the maintenance list to be replaced. She did not want to wait for that contracted work to take placed and would not stay in the apartment. Based off of the signed rental contract if a tenant leaves they forfeit the despot and all fees.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: My family and I have been residents of the Chamberlayne Garden apartments for two years. I have called continuously about my stove being broken. We have a gas stove that makes a sound. Also there is mold in my bathroom, that was looked at by a contractor. I have not heard anything else from maintenance or the rental office. Just this past March, we were without hot water for almost a month. I have tried to reach out to all levels of management. We have contacted the [redacted], whom stated that we need to reach out to the rental office. At this point, if we cannot get a new stove within the next 7 business days, I want to be released from our lease so that my family and I can live safely and have adequate appliances to use.Desired Settlement: If a replacement or new stove cannot be provided and installed withing the next 7 days along with the mold being removed, please allow us to be release from our lease agreement in according to[redacted] code [redacted].

Business

Response:

The customer was provided a new stove.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

The customer let our office know that the stove was replaced and that this can be closed resolved.

Review: Have been without hot water since the 7th of this month. Have been told by rental office it's fixed but today ran water for 20 minutes and still cold. Moldy bathroom windows and peeling tub. Last time maintenance just painted over mold. Please help me.Desired Settlement: To be done reasonable amount of time or to be released from lease asap.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

the customer called our office to say that the business has been out working on the problems in her complaint. She is satisfied with the work they have been doing so far.