Chamberlin & Associates Real Estate Management

Hello MsP [redacted] , First we would like to apologize about this mishapOur company did indeed provide the rental history within hours of receiving the requestWe received confirmation from our fax machineIn addition to faxing time sensitive documents like such we also like to scan and emailHowever, we did not have an email address to send this informationOnce again we apologize and hope this response find you wellThank you,Chamberlin+Associates

Ok I don't need apologies I need my refundThis is really stressful when someone steals your moneyFirst of all Maria lied about the move in ready dateShe ignored my text messages for daysI asked if the apartment was ready on the 19th she supposedly didn't get her messages for daysI have all my messages savedPlus your ad on Craigslist says trash, water, sewer included and on the contract she gave me was gonna charge meYou guys are big time crooks I'm very lucky I didn't move in thereYou guys would probably come up with other random charges

Dear MrPina, First we would like to apologize about the confusion and stress this may have causedUnfortunately we will not be able to refund the fundsThe agreement to refund the funds was if the unit was not available for the move in day then we would give we full refundHowever, the unit was ready and available to move in on the 23rdMaria, kept constant contact with your significant other and toured her the unit on the 22ndMaria did express to your wife that the only items left to do was the final cleaning of the unitOnce again, we apologize and thank you for your feedbackThank you,Chamberlin + Associates, LLC

your pest addendum states the issue will be taken care of immediatelyScheduling pest control days out isn’t rectifying the issue immediatelyYou broke your number one policy on your own pest control addendumThis will continueI don’t think you will appreciate the type of exposure this will createYou have no idea how much more you cost me for this issueIf you want to continue this I’ll be filing a claim for everything besides the rent that I’m asking forWhich according to the residential tenant act I have every right to requestIt’s up to you if we go that routeYou have no idea the damage you caused

*** We're very sorry to hear about your experienceIn order to assist you better, we will need more specific informationIf you would like, please contact our corporate office directly, so we can learn what property of ours you're talking about and previous address, etcOur team is more than
willing to helpYou can call us at: *** *** Thank you!

Thank you for taking the time to bring this to our attentionAfter reviewing your file and the case we have determined that we will not be refunding the amount requestedThe decision was based on the following. Once we were made aware of the issue we worked with our pest control vendor to
rectify the issuePossession of the apartment was kept for the days and returned to us on the 5th dayWe were not given adequate time to fix the situationThe vendor was scheduled to come out on the 7th day of your residency which was days after we were notified. Once again, we appreciate your feedback and apologize about the experience. Araceli G***Business Development

Hello Ms. P[redacted], First we would like to apologize about this mishap. Our company did indeed provide the rental history within 24 hours of receiving the request. We received confirmation from our fax machine. In addition to faxing time sensitive documents like such we also like to scan and...

email. However, we did not have an email address to send this information. Once again we apologize and hope this response find you well. Thank you,Chamberlin+Associates

Ok I don't need apologies I need my refund. This is really stressful when someone steals your money. First of all Maria lied about the move in ready date. She ignored my text messages for 2 days. I asked if the apartment was ready on the 19th she supposedly didn't get her messages for 2 days. I have all my messages saved. Plus your ad on Craigslist says trash, water, sewer included and on the contract she gave me was gonna charge me. You guys are big time crooks I'm very lucky I didn't move in there. You guys would probably come up with other random charges.

Dear Mr. Pina, First we would like to apologize about the confusion and stress this may have caused. Unfortunately we will not be able to refund the funds. The agreement to refund the funds was if the unit was not available for the move in day then we would give we full refund. However,...

the unit was ready and available to move in on the 23rd. Maria, kept constant contact with your significant other and toured her the unit on the 22nd. Maria did express to your wife that the only items left to do was the final cleaning of the unit. Once again, we apologize and thank you for your feedback. Thank you,Chamberlin + Associates, LLC

Ms. [redacted],   Yes, we took action immediately by contacting the pest control vendor we use. Unfortunately, we do not have control over their schedule and have to wait for the day they give us.   Again, we apologize about the trouble this cause you. We were taking all the proper steps to rectify the situation.