Chambers Creative Communication Concepts

I spoke with [redacted] today and he is waiting for his local dealer to receive the parts needed to complete the oil cooler installationHe has received his refund check and also his [redacted] motor vehicle documentsI asked to have a follow up call once the repairs are complete...Paul G [redacted]

Complaint: [redacted] I am rejecting this response because:While you are working with us your response doesn't make sense Per Ford.com http://www.ford.com/resources/ford/general/pdf/towingguides/13flrv&tt_explorer_o...⇄ (I even included a screen shot of the towing package and recommendations) an oil cooler is required You should have never have not installed it because you "thought" we were below the weight you think we should be at Should I never be able to tow anything heavier and not only that it was included in the tow package so I had I towed something heavier and had my engine blow up it wouldn't have been covered because of something I thought I had installed was not I guess jet ski's don't need electric either, or bolts I was also told that by Reef that the car had bluetooth and he would do whatever it took to make it right and get me bluetooth, included a screenshot of the text from Reef saying he would come up with a solution I see that was skipped over in the response The lack of customer support and just a lack of oversight on the trailer install is not only frustrating it is concerning from a safety standpoint There were so many mistakes with the install of the trailer including the damage of the fenders it is just appalling that a service department and dealer would allow this to happen You aren't doing anything that we did not pay for, we paid for all of these things It took several days of calls just to get a check for the over charge of the taxes because we were told it was sent out on Monday, then Tuesday, then Thursday.You may be working with us but you are taking time away from my life and my family I spent my family time last week on the phone with your dealership every day and two other days at a different Ford Dealer having things looked over to see what other safety issues your dealership missed I've also never had a registration take this long to process I've had a new registration come in less time than this is registration is taking [redacted] 's DMV says a timely manner for transfers and registrations and I would hardly consider the registration process taking a timely manner Regards, [redacted] Sparber

Revdex.com of New Jersey , In regards to Sales of Ford Explorer To [redacted] We agreed to included Trailer hitch as part of sale of vehicleWe installed trailer hitch but didn't install trailer light wiring and should haveWe have sent [redacted] wire harness and check for labor to installedAs far as oil cooler goes Andrew stated when he purchased vehicle he intended to tow Jet Ski's way less then max trailer towing capacity were oil cooler might be neededI have since agreed to send parts and check for labor to install [redacted] is registering truck in [redacted] and was given day out of state temp which is practice We are processing title and registration and no nothing of hours time limitI have been in contact with Andy and paper work in processTed

Complaint: [redacted]
I am rejecting this response because:While you are working with us your response doesn't make sense.  Per Ford.com http://www.ford.com/resources/ford/general/pdf/towingguides/13flrv&tt_explor...⇄ even included a screen shot of the towing package and recommendations) an oil cooler is required.  You should have never have not installed it because you "thought" we were below the weight you think we should be at.  Should I never be able to tow anything heavier and not only that it was included in the tow package so I had I towed something heavier and had my engine blow up it wouldn't have been covered because of something I thought I had installed was not.  I guess jet ski's don't need electric either, or bolts.  I was also told that by Reef that the car had bluetooth and he would do whatever it took to make it right and get me bluetooth, included a screenshot of the text from Reef saying he would come up with a solution.  I see that was skipped over in the response.   The lack of customer support and just a lack of oversight on the trailer install is not only frustrating it is concerning from a safety standpoint.  There were so many mistakes with the install of the trailer including the damage of the fenders it is just appalling that a service department and dealer would allow this to happen.  You aren't doing anything that we did not pay for, we paid for all of these things.  It took several days of calls just to get a check for the over charge of the taxes because we were told it was sent out on Monday, then Tuesday, then Thursday.You may be working with us but you are taking time away from my life and my family.  I spent my family time last week on the phone with your dealership every day and two other days at a different Ford Dealer having things looked over to see what other safety issues your dealership missed.  I've also never had a registration take this long to process.  I've had a new registration come in less time than this is registration is taking.  [redacted]'s DMV says a timely manner for transfers and registrations and I would hardly consider the registration process taking a timely manner.
Regards,
[redacted] Sparber

I spoke with [redacted] today and he is waiting for his local dealer to receive the parts needed to complete the oil cooler installation. He has received his refund check and also his [redacted] motor vehicle documents. I asked to have a follow up call once the repairs are complete...Paul G[redacted]

Tell us why here
June 16, 2015….I followed up with Mr. [redacted] this morning by phone. He recapped his situation and told me how he had broken off the mirror in a drive through. We diagnosed the repair that was necessary and informed him that the part would be $89 and an additional $80 in labor. He...

told me he was happy that the part was that cheap as he was expecting it to be over $200 but he felt the labor charge was more than he expected so he declined to have us replace it or even order the part from us. (If the total repair with labor was less than you expected to pay for just the part, why deny us the repair) We then put the mirror back on the car with tape since it was still broken and would not stay in place. He picked up the car and came back to say that we now broke the knob on the interior of the car. Our technician did not notice the knob broken as he only worked on the exterior head of the mirror. Mr. [redacted] was adamant that we had broken it and that it couldn’t have happened when he hit the drive through. Our service manager apologized that he felt that way but denied accountability for the broken knob……..
……Mr. [redacted] stated he was not looking to get something for nothing so then why #1 didn’t he order the parts and have us properly install the new mirror, or #2 order the parts at another dealer immediately after leaving our dealership and then #3 now say it would make him happy if we pay for the parts he ordered at another dealership, if his original intention was not to get this repair for free. I don’t feel that [redacted] Ford could have done anything differently to make the situation have a positive outcome[redacted]

Mr. [redacted] is correct that we have addressed his Ford Sync concerns on different occasions. The first was October 2013, then again in June 2015. Both times an update to the system was required and was covered under his Ford ESP coverage. He also had other repairs during his ownership that were...

covered by his ESP. The keyless entry pad was replaced, a power running board replaced, a seat belt tensioner replaced and an ignition coil assembly was replaced. These repairs totaled over $3000 and his only responsibility was a $100 deductible on each of three separate visits. Even with the expense of his deductibles, Mr. [redacted] has more than covered the $1850 cost of his ESP plan. Therefore, he is not eligible for any refunds. Mr. [redacted] coverage expired recently at 100,000 miles and any diagnosis or repairs would not be covered under warranty. Gentilini Ford has been in business for over 60 years and has won many distinguished awards for customer satisfaction and we do everything we can within reason to keep our customers happy. Unfortunately, this customer became unreasonable and began to make legal threats against us so we feel it is best that we no longer do business together. Paul [redacted]

Revdex.com of New Jersey , In regards to Sales of 2013 Ford Explorer To [redacted] . We agreed to included Trailer hitch as part of sale of vehicle. We installed trailer hitch but didn't install trailer light wiring and should have. We have sent [redacted] wire harness and check for labor to installed. As...

far  as oil cooler goes Andrew stated when he purchased vehicle he intended to tow  Jet Ski's way less then max trailer towing capacity were oil cooler might be needed. I have since agreed to send parts and check for labor to install. [redacted] is registering truck in [redacted] and was given 20 day out of state temp which is normal practice . We are processing title and registration and no nothing of 48 hours time limit. I have been in contact with Andy and paper work in process. Ted