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Chambliss Construction Inc

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Initial Business Response /* (1000, 5, 2016/09/16) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@landofrost.com
This letter is in response to the above mentioned case number as outlined in the letter received into our offices on 9/12/16. Please...

note we feel that Land O' Frost did act in good faith, and provided options and "fixes" to resolve the issue that the consumer was having with our Storks Instant Win promotion site as noted in their complaint.
We have attached a communication from our digital developer detailing the steps that was taken to resolve this matter. In addition to this, additional game codes were given those who had more than one entry rejected by our system, to allow them to make another attempt at entry. To date we have had only a handful of our over 10,000 entrants experience the issue that consumer indicated. When the issue was reported by other consumers the recommendation of our rules development company was to allow the consumer to create a new email address for themselves for subsequent entries. Taking this action would elevate the step of the consumer having to clear their cache or delay entering again. This step is legitimate and in no way approaches legal challenges.
The consumer did not contact us to let us know that our suggested "fixes" did not work. If that communication had taken place the consumer would have immediately been sent an additional game code just as other consumers with this issue received. We are happy to offer that option to him today, as the game continues through 11/5/16.
Please advise if any additional examples of how these consumer issues were addressed and or any communication to the consumer is needed.
Regards,
[redacted]
Consumer Promotions Manager
XXXXX [redacted]
[redacted] XXXXX
[redacted]@landofrost.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were contacted and they provided one of their fixes which was to open dummy accounts so you could enter. That is no fix; number one it is illegal you are entering a contest with a alias and deception. Number two each time you open another account you open your system to possible viruses or hacking (your address is sold and if you don't believe it, open an account use it one time and watch the spam began). In my case I have 11 coupons I asked them to enter them they claim it is illegal. It is not if they file in a customers name. Either way their claim of a fix is misleading as it is not a fix.

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Address: Po Box 1967, Lake Placid, Florida, United States, 33862-1967

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docksbychambliss.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Chambliss Construction Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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