Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @landofrost.com This letter is in response to the above mentioned case number as outlined in the letter received into our offices on 9/12/Please note we feel that Land O' Frost did act in good faith, and provided options and "fixes" to resolve the issue that the consumer was having with our Storks Instant Win promotion site as noted in their complaint We have attached a communication from our digital developer detailing the steps that was taken to resolve this matterIn addition to this, additional game codes were given those who had more than one entry rejected by our system, to allow them to make another attempt at entryTo date we have had only a handful of our over 10,entrants experience the issue that consumer indicatedWhen the issue was reported by other consumers the recommendation of our rules development company was to allow the consumer to create a new email address for themselves for subsequent entriesTaking this action would elevate the step of the consumer having to clear their cache or delay entering againThis step is legitimate and in no way approaches legal challenges The consumer did not contact us to let us know that our suggested "fixes" did not workIf that communication had taken place the consumer would have immediately been sent an additional game code just as other consumers with this issue receivedWe are happy to offer that option to him today, as the game continues through 11/5/ Please advise if any additional examples of how these consumer issues were addressed and or any communication to the consumer is needed Regards, [redacted] Consumer Promotions Manager XXXXX [redacted] XXXXX [redacted] @landofrost.com XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were contacted and they provided one of their fixes which was to open dummy accounts so you could enterThat is no fix; number one it is illegal you are entering a contest with a alias and deceptionNumber two each time you open another account you open your system to possible viruses or hacking (your address is sold and if you don't believe it, open an account use it one time and watch the spam began)In my case I have coupons I asked them to enter them they claim it is illegalIt is not if they file in a customers nameEither way their claim of a fix is misleading as it is not a fix
Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @landofrost.com This letter is in response to the above mentioned case number as outlined in the letter received into our offices on 9/12/Please note we feel that Land O' Frost did act in good faith, and provided options and "fixes" to resolve the issue that the consumer was having with our Storks Instant Win promotion site as noted in their complaint We have attached a communication from our digital developer detailing the steps that was taken to resolve this matterIn addition to this, additional game codes were given those who had more than one entry rejected by our system, to allow them to make another attempt at entryTo date we have had only a handful of our over 10,entrants experience the issue that consumer indicatedWhen the issue was reported by other consumers the recommendation of our rules development company was to allow the consumer to create a new email address for themselves for subsequent entriesTaking this action would elevate the step of the consumer having to clear their cache or delay entering againThis step is legitimate and in no way approaches legal challenges The consumer did not contact us to let us know that our suggested "fixes" did not workIf that communication had taken place the consumer would have immediately been sent an additional game code just as other consumers with this issue receivedWe are happy to offer that option to him today, as the game continues through 11/5/ Please advise if any additional examples of how these consumer issues were addressed and or any communication to the consumer is needed Regards, [redacted] Consumer Promotions Manager XXXXX [redacted] XXXXX [redacted] @landofrost.com XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were contacted and they provided one of their fixes which was to open dummy accounts so you could enterThat is no fix; number one it is illegal you are entering a contest with a alias and deceptionNumber two each time you open another account you open your system to possible viruses or hacking (your address is sold and if you don't believe it, open an account use it one time and watch the spam began)In my case I have coupons I asked them to enter them they claim it is illegalIt is not if they file in a customers nameEither way their claim of a fix is misleading as it is not a fix