We service over pools a year and never have we had the sort of experience that we have had with this customerWe have had everything from unreasonable complaints to verbal threats and hiring our employees on the side.Their complaints are all unfoundedOne of their main complaints is that the heater that they bought online against our recommendations has a leakWhen they purchased the heater online, we told them that we do not warranty internet purchased equipmentAnother one of their complaints is the pool leak detection that we have doneWe ran a standard bucket test, where water is placed in a bucket on the step, and water levels are recorded both inside and outside the bucketThis test rules out water evaporation as a source of water lossWe told them that the test is easy and can be done by them or that we can do it at the cost of a service call and that no charge will be incurred if a leak is foundThey asked us to run the bucket test for them and let them know the resultsWe ran the test over the course of days, the water loss was the same in the pool as the bucket, meaning no leak in the poolWe did not charge them for the service calls as a courtesyWhen we emailed that info over, the customer requested that she wants a more detailed report, which does not existWe ran the test, and gave them the results, there is nothing more that we can do on thisIn summary, the customer's behavior has been unacceptable and our company wishes to cease our relationship with the customer in all regardsAs stated in the attached letter that was emailed to the customer on August 15, 2016, we feel that our relationship must end and that our staff should not have to be subjected to verbal threats (including one of violence) and name calling and feel that their behavior is unacceptablePlease see attached letter and our replies to the customer's complaints via social media.Thank you Bob ***, owner
We service over pools a year and never have we had the sort of experience that we have had with this customerWe have had everything from unreasonable complaints to verbal threats and hiring our employees on the side.Their complaints are all unfoundedOne of their main complaints is that the heater that they bought online against our recommendations has a leakWhen they purchased the heater online, we told them that we do not warranty internet purchased equipmentAnother one of their complaints is the pool leak detection that we have doneWe ran a standard bucket test, where water is placed in a bucket on the step, and water levels are recorded both inside and outside the bucketThis test rules out water evaporation as a source of water lossWe told them that the test is easy and can be done by them or that we can do it at the cost of a service call and that no charge will be incurred if a leak is foundThey asked us to run the bucket test for them and let them know the resultsWe ran the test over the course of days, the water loss was the same in the pool as the bucket, meaning no leak in the poolWe did not charge them for the service calls as a courtesyWhen we emailed that info over, the customer requested that she wants a more detailed report, which does not existWe ran the test, and gave them the results, there is nothing more that we can do on thisIn summary, the customer's behavior has been unacceptable and our company wishes to cease our relationship with the customer in all regardsAs stated in the attached letter that was emailed to the customer on August 15, 2016, we feel that our relationship must end and that our staff should not have to be subjected to verbal threats (including one of violence) and name calling and feel that their behavior is unacceptablePlease see attached letter and our replies to the customer's complaints via social media.Thank you Bob ***, owner