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Chaminade University of Honolulu

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Chaminade University of Honolulu Reviews (2)

I feel that the comments in the businesses response to my complaint are false. They are very rude to military members case in point why they are struggling to fill their classes, and have recently had to stop giving classes at Hickam Air Force Base. They lie and scam students and I am very uncomfortable with this and want to look out for fellow students and soldiers. I reject their response because I did not receive an apology and refund for the erroneous threatening letters and mistreatment I have received. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To Whom It May Concern:I am the ExecutiveDirector for Complianceand Personnel Servicesat Chaminade University of Honolulu (CUH) and I am writingto respond to the above-referenced complaint.  In his complaint,Mr. [redacted] made the followingallegations:1.  CUH gave Mr. [redacted] a grade of"F" for...

classes when he tried to withdrawdue to his mother's  illness;2.   AfterMr. [redacted] appealedthose grades and received a "W" for each class, CUH retaliated by informing Mr. [redacted] that he could not communicate with CUH employeesexcept by email;3.   CUH treats military personnel badly; and4.   A professor at CUH chargedhis wife for an alternatecomputer platform and receiving a commission for that use.In responseto the first allegation  above, Mr. [redacted] was informed about the correctpolicies and process for withdrawing from courses as well as the time frames in which a student has to withdrawfrom course without being penalized.  (See Exhibit"A")  Our records show that Mr. [redacted] did not follow these policies.  His request was untimelyand made via a telephonecall.  Our policy allowsstudents to withdraw byemail, online, mail, or in person.  Our recordsindicate that Mr. [redacted] was given notice of this policy and that he failed to abide by it.Because there are extenuating circumstances when students cannotwithdraw in time to receivea "W" as opposed to an
"F", CUH does have a procedure to allow studentsto request a "W" after the deadlinehas passed.  Thispolicy requires studentsto bring in written evidenceto justify the late withdrawaland the change of a grade.  This procedure also requires approvalfrom the appropriate dean and the Provost.
When he failed to abide by our withdrawal policy,Mr. [redacted] was informedthat he had to followthis procedure. Once he did, our recordsshow that his grades were changed to reflect his withdrawal.  CUH doesnot retaliate againststudents who have difficult situations that require them to withdrawfrom school.In response to the second allegation, our records show that Mr. [redacted] was verbally hostileto our staff when he spoke with them in person and on the telephone.  As a result, he was asked to put all hisCompliance & Personnel Services, Chaminade University of Honolulu, [redacted]Letter to the BetterBusiness BureauMay26, 2015Page2of2communications  with our staff in writing which he could submit via email or by mail.  Thisrequest was made to protectour employees from further hostileverbal telephone calls from Mr. [redacted].In responseto the third allegation, CUH has receivedpositive comments from our militarypersonnel expressing their satisfaction of our serviceto them.  I would also like to note that CUH was the first university in the State of Hawai'i to serve our militarypersonnel.  CUH has providededucation to our men and women in the Armed Services since 1967.  CUH values the serviceand sacrifice that our military personnel have given to our countryso that we can enjoy the freedomsthat we have.  We strive to provide the best educational programs to all our students,including those who are currentlyserving or have served in the military.In responseto the last allegation, CUH charges a technology fee which coversthe costs of the technological administration  of the [redacted] program which includes costssuch as the cost of maintaining our servers, various softwarelicenses, email costs,etc.  Thisfee does not necessarily cover the costs of on-linetools that are akin to and in addition to books that professors chooseto use.  We have a procedure in place that professors have to followin order to secure permission to use other technology platforms.The professorwho teaches the class that Mr. [redacted]'swife attends onlinedid follow our process to use this alternate platform.  This professoruses this platformin lieu of using standardhard text.  This site provides a structured processand diagnostics to assist studentsas they are learning to write a variety of rhetorical essaysand their researchpapers.  It also has a peer reviewing systemthat allows studentsto evaluate the writings of each other,work together to improve their writing, and have a clear record of their writing and strategies for improvement  based upon the system's diagnostics.None of the professors or instructors at CUH has a financialinterest in this system.  This includesthe professor that Mr. [redacted] accused of receiving "acommission" for her students' use of this platform.
Students can obtain a copy of the license for this system at the CUH Bookstore.  There is no evidenceto support any allegation that one of our professors is receiving a commission  or has any financialinterest in this site.Thank you for givingChaminade University of Honolulu an opportunity to respond to this complaint.
Sincerely,wf;uChristine ** D[redacted]

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