Champagne Travel Inc

At this time, I have been contacted directly by Champagne Travel Inc regarding complaint ID 11018850, however my complaint has NOT been resolved because:
[All of my credits have not been given to me as of todayI have emailed and called with no response
In order for the Revdex.com to
appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Review: I paid $500.00 in June and $700.00 on Nov 24, 2015 for a cruise to sale 02/07/2016 on the Carnival Dream ship to Paige Champagne with Champagne Travel. I was given a booking number 8R2BG4 however I was told by Carnival Cruise that the booking number I have is enactive. After several calls to Carnival and was told I need to resolve this issue with the travel agent they can not help consumers who purchase a vacation with a travel agency. I have called, email , text and spoke with Paige about this matter and still no booking number to confirm my reservations. We have a group of 14 people and 12 of us do not have this information to confirm our reservations. This is stealing and the public needs to know about this matter.Desired Settlement: I want a full refund back of $1200.00.

Consumer

Response:

At this time, I have been contacted directly by Champagne Travel Inc regarding complaint ID 11018850, however my complaint has NOT been resolved because:

[All of my credits have not been given to me as of today. I have emailed and called with no response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid for my cruise and excursions in full back in November. [redacted] has not given me a booking number yet. Carnival said my room is not booked. She is giving me and a lot of others the run around.Desired Settlement: I would like her to book my room and excursions and give me a booking number ASAP.