Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ We have addressed the customers concerns and reached a mutual agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to the owner of the dealership and he took full responsibility for what his staff didWhile I am satisfied with the agreement he and I came to, I feel my wife and I are owed an apology from the sales manager and general manager for lying to us about the condition of the vehicle and trying to cover it upIt is the least they can do since the owner had to sustain a financial hit to cover our lossI want them to apologizer to us because they deserve to learn a valuable lesson about operating a business using truth and integrity rather than greed and liesI want the lesson from this to spill over to their interactions with every customer, everyday, because given the other reviews I have read about this dealership, integrity and customer service does not appear to be a core value Final Consumer Response / [redacted] (2000, 8, 2016/01/12) */
Initial Business Response /* (1000, 5, 2016/01/07) */
We have addressed the customers concerns and reached a mutual agreement.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to the owner of the...
dealership and he took full responsibility for what his staff did. While I am satisfied with the agreement he and I came to, I feel my wife and I are owed an apology from the sales manager and general manager for lying to us about the condition of the vehicle and trying to cover it up. It is the least they can do since the owner had to sustain a financial hit to cover our loss. I want them to apologizer to us because they deserve to learn a valuable lesson about operating a business using truth and integrity rather than greed and lies. I want the lesson from this to spill over to their interactions with every customer, everyday, because given the other reviews I have read about this dealership, integrity and customer service does not appear to be a core value.
Final Consumer Response /* (2000, 8, 2016/01/12) */
Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ We have addressed the customers concerns and reached a mutual agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to the owner of the dealership and he took full responsibility for what his staff didWhile I am satisfied with the agreement he and I came to, I feel my wife and I are owed an apology from the sales manager and general manager for lying to us about the condition of the vehicle and trying to cover it upIt is the least they can do since the owner had to sustain a financial hit to cover our lossI want them to apologizer to us because they deserve to learn a valuable lesson about operating a business using truth and integrity rather than greed and liesI want the lesson from this to spill over to their interactions with every customer, everyday, because given the other reviews I have read about this dealership, integrity and customer service does not appear to be a core value Final Consumer Response / [redacted] (2000, 8, 2016/01/12) */
Initial Business Response /* (1000, 5, 2016/01/07) */
We have addressed the customers concerns and reached a mutual agreement.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to the owner of the...
dealership and he took full responsibility for what his staff did. While I am satisfied with the agreement he and I came to, I feel my wife and I are owed an apology from the sales manager and general manager for lying to us about the condition of the vehicle and trying to cover it up. It is the least they can do since the owner had to sustain a financial hit to cover our loss. I want them to apologizer to us because they deserve to learn a valuable lesson about operating a business using truth and integrity rather than greed and lies. I want the lesson from this to spill over to their interactions with every customer, everyday, because given the other reviews I have read about this dealership, integrity and customer service does not appear to be a core value.
Final Consumer Response /* (2000, 8, 2016/01/12) */