Champion Auto Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I took my car in for a check engine light diagnosis and repair for the first time in Champion AutoI spoke with the lady regarding the problem I was experiencing with my car and also regarding my current financial situationFirst thing I asked the lady was if they do any type of financing or payment plans for repairsI told her that I would only get it done through them if they did any payment plans or financing due to other financial obligations I hadThe lady told me that they do for certain circumstances and that she would be able to work something out with meSo, I gave her my keys to start the diagnostic, which they said would take the whole dayBefore leaving I made sure to confirm about the payment plan which she then gave a confirmation of
They called me later that day and gave them the clearance to proceed with the repair that they recommended would fix the problem
I picked the car up a day afterFirst, he asked for the whole payment and said that they do not

Starting with the customer's first issue ( financing or payment plans) I [redacted] was asked by my wife [redacted] if financing was an option that I was willing to make for [redacted]. I responded to my wife that I was not willing to do any payment plan for any completed work in...

regards to this customer. Even though it was mentioned to my wife it was never confirmed verbally or in writing that we would provide financing or a payment plan. Second  issue check engine light diagnosis. This vehicle had multiple codes in regards to fuel issues. My first diagnosis was to test the fuel pressure of the low pressure fuel pump and it was out of specifications. I explained to the customer that the low pressure fuel pump had to be replaced first with further testing/driving to insure normal operation. Also explained that it was possible the high pressure fuel pump may have to be replaced only if confirmed after further test driving. Codes were cleared and I test drove the vehicle before returning it to customer stating verbally and in writing that further test driving was needed before we can confirm the diagnosis.When customer returned 7 days later further testing found that the high pressure fuel pump was leaking into crank case saturating oil & fouling spark plugs. I recommended to replace the high pressure fuel pump, spark plugs and oil change; repairs were declined.I charged the customer a fair price for an honest diagnosis and repair of low pressure fuel pump explaining that the car is not completely fixed until further driving and testing can be conducted therefore do not agree on refunding the payment. [redacted],Champion Auto Service###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

It appears there was a miscommunication between my wife and the customer. I pride myself on building an honest and long term relationship with my customers including this customer's mom whom referred her to our business. I am sorry to hear that she would think we have to "lie" to her in order to earn money when that is not the type of reputation we are trying to build. I stand by my diagnosis and work; that being said I would like to resolve this issue. I will call the customer to discuss a full refund.