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Champion Chevrolet Reviews (10)

I took in my vehicle to get a recall issue handled, and asked that they repair a brake light that had gone out as well. The car had stalled out the day before, so I also requested that they check for any issues that we may have been unaware of. I was told that the car needed a full tune up ($660) and the brake light would be $271 to repair due to the socket that needed replaced. I told them we would get a second opinion, so we were charged $253.55 just to have them look at the car. We took it into another repair shop and were charge $22 for the light to be repaired - it was just a bulb. We also got confirmation that no tune up was needed.Order_Number: [redacted]Desired SettlementI am requesting that the "labor" costs be credited back. We were lied to about multiple issues, which cost us additional time and money. Business Response Customer had signed estimate for inspection and diagnosis of the concerns mentioned in there complaint.Champion Chevrolet's GM certified technician performed inspections and diagnosis. We advised the customer that we scanned the computer and there were no current codes.The vehicle was road tested and the stalling concern was not verified. Technician recommended as a maintenance service to have the Manufacturer 100K mile tune up be performed if it had not been done previously. Champion Chevrolet's Technician performed diagnosis and inspection on the inoperative brake light, he found the bulb was burned out and the socket is discolored showing signs the socket is getting hot and most likely has a internal short causing the bulb to burn out. Replaceing the bulb is a short term repair without fixing the failing socket.The diagnosis fee was approved by the customer prior to Champion Chevrolet performing the diagnosis and giving there findings and recommendations for repair. Champion Chevrolet accepted payment for agreed upon charges for services rendered.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)"Champion Chevrolet's Technician performed diagnosis and inspection on the inoperative brake light, he found the bulb was burned out and the socket is discolored showing signs the socket is getting hot and most likely has a internal short causing the bulb to burn out. Replaceing the bulb is a short term repair without fixing the failing socket." The service provider assumed the socket was failing and based on the service providers response appears to not have actually tested the socket. Another mechanic tested the socket and replaced the bulb and we were billed for $22.00 . We were quoted $271 by Champion to fix the break light and socket. We were charged $116.00 for labor to diagnose the problem with the break light and a complete diagnosis of the problem was not done. Final Business Response Champion Chevrolet's opinion is that the socket is failing and will short the bulb out agian in the near future. Champion Chevrolet had advised the customer that we could not verify the second concern they bought the vehicle in for. Our Service staff did suggest to perform the Manufacturer recommended 100,000 mile tune up if it had not already been completed. Champion Chevrolet had given an estimate for diagnosis and the customer had agreed to the fees. Champion Chevrolet will refund the original agreed upon diagnosis charges to the customer. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Refunding the charge for the light diagnoses will be sufficient. The impression given was that the amount initially quoted was the full amount to repair the problem - not diagnose it. I will be satisfied with a credit.

Bought a used GMC Sierra from Champion did not receive a copy of the inspection report. Truck has broke down 3 times since the purchase. Bought GMC Sierra 9/5/14. Did not receive copy of inspection report. Truck has had many issues, we have replace the fuel pump at our cost of $1000.00. Has been in the Champion Chevrolet shop 3 times for leakage and noises and we were told it had been fixed. Ran my credit a 2nd time without my permission to see if we could qualify for another truck though we had told them in the 1st place we did not and wanted issues fixed. Transmission started leaking spoke to mechanic at a different place and said it was going out. Took it back to Champion they said there were many issues with the truck and sold my fiancé a new truck along with throwing in the used GMC loan in on the new contract. 2 weeks later was told it cannot be financed and they will not fix the GMC and to bring new truck back along with throwing our attorneys card back at us and calling him a weasel and will not give us our down payment of $3000 back and told just to take the GMC back. General Manager was very rude. Being reported to DMV at the time for not getting copy of inspection report and running my credit a 2nd time without my permission. Desired SettlementOur down payment of $3000 back and for Champion to take the GMC Sierra back and pay it off so we can take our business elsewhere since we were told they will not fix the transmission and we have only had it for 3 months.Business Response I personally never ever spoke with[redacted].I did deal with the gentleman that was on the loan with her on this issue. We had a signed credit application on file so indeed we could rerun her credit. Also they signed an inspection sheet prior to taking delivery of the Pickup and were given a copy of it. As far as the vehicle it was a high mile vehicle. After fixing some items they kept requesting more and more items be repaired. When they requested a high dollar item be fixed that we felt was not an issue, we told him if he was not happy we would purchase the vehicle back and refund him for the repairs they had paid out of pocket as well as refund his $ 3000 dollars downpayment. This was done in early December so im not sure why this complaint was filed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This complaint was filed before the issue was taken care of but in response to running my credit on another truck, that was done without my consent and behind my back which is unacceptable. They had permission to run my credit on the truck we originally purchased but I never signed another consent to run it a second time which was ran 8 times. This complaint has now gone to DMV and they can handle it from here along with our lawyer.Final Business Response We have her original signature and credit application from the deal we did 1 month prior.We actually did not pull her credit again. We had verbal authorization from the other buyer to send the deal out and see what type of approvals we could get with both buyers on the second loan. If any legal action is required we will forward it to our legal department.Please close this case out as we did exactly what was asked of us by the other buyer. Thank You

I took my car for a oil change and was having issues with battery, I drop it off and ask them to look at it. charged unfairlywe bought a 2012 Subaru legacy it was having issues with the battery, they had to come too us and provide us a jump start. took it to champion chevolet to check the battery, they said it was fine. I ask for a new one and they said no. we drive it occasionally and again having issues starting it. I went to [redacted] and they said it was bad. so I bought a new battery. then a week later I took it for a oil change and ask them to see why I'm having a issue starting the car and they stated it was bad also. however they fax me a diagnosis form to check it out. I panic and agree due to not knowing anything about a car problems., when I went to pick up the vehicle I was charged a fee, which I don't think its fair. I filed a complaint and they said due to it not being a chevy product that I had to pay, such as 3rd party fees. we have extended warranty on the vehicle. I'm disgusted with champion chevolet. we bought the car there, it doesn't make any since and should make good on it.Desired Settlementa refund of the battery and the fee they charged to diagnosis the car.Business Response Champion Chevrolet has been in contact with [redacted] has provided the receipts for the battery diagnosis and battery. Champion Chevrolet is refunding [redacted] for the battery replacement and diagnosis in full.

I made an appointment for an oil change. I had a coupon clipped from the RGJ for: "$19.95 Lube, Oil & Filter". When filling out the paperwork the service rep, [redacted], put an estimate of $35.00. I showed him the coupon and he said everyone gets the same and after extras, "shop supplies", etc it would be more. He also had me sign a paper that supposedly said that if there was extra work my verbal ok would be sufficient. By this time someone had already driven my car into the service area. An hour later I am handed a bill for $30.57. The charge for the oil change was $23.27. I again showed him my coupon and asked why I wasn't being charged just $21.49, ($19.95 + $1.54 tax). He said the $23.27 was labor. I said what about the $19.95 coupon and questioned the $2.33 charge for "shop supplies. He just shrugged and walked away. At the bottom of the final invoice in small print it defines "shop supplies" as, among other things, "...nuts, bolts, towels, tape, pins, washers, etc..." First of all nuts, bolts, washers are parts. Towels are reusable. "Supplies" are a cost of doing business. I can imagine our clients' response, I worked in an office before I retired, if we charged them for "office supplies". We wouldn't have had any clients. "Supplies" are a cost of doing business.Also, when I got the bill there was a $5.06 charge for a gasket. I questioned this because I had not been asked about it, and he said it must be the gasket for the oil pan plug. He did offer to have it removed since I hadn't been asked about replacing it. But at this point I just wanted to get out of there. The coupon does not say: "...plus shop fees...or plus anything else...". Their coupon for "Lube, Oil & Filter $19.95" means nothing. They won't stand by it. The also have a very convoluted way of arriving at their total. It is very misleading and confusing.Product_Or_Service: Oil changeDesired SettlementI would like a written apology from the owner of Champion Chevrolet for their service dept not honoring their coupon. I think they also owe a public apology in the [redacted] to everyone they have scammed this way. I would also like to see them include anything that might cost extra in their advertising and their coupons. (I will be contacting the credit card company to let them know that I am only paying $21.49 of the $30.57 charge, a refund will not be necessary). Next time it's back to Jiffy Lube.Business Response Contact Name and Title: [redacted] Ser. Dir.Contact Phone: [redacted]Contact Email: [redacted]I have reviewed the complaint and understand the customers concern. our coupons are clear as our repair orders that shop supplies are charged and we are sorry that [redacted] misunderstood when this was explined to him when his vehicle was written up and when he signed the repair order to auth. the services.we at champoion Chevrolet are always concerned with the customers satisfaction and in the interest of customer satisfaction we will be refunding [redacted] for all the monies he paid for his LOF on 01/20/2014.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Even though I have seen recent coupons, printed in the paper since I first filed this complaint, that now do note, in small print, "...plus supplies...", how do we know they will honor the value of their coupons? That was my biggest issue, even though the difference was only about $3.00. It was the principal that they did not honor the coupon that they put in the paper. Will they still charge more for the basic service than the value of the coupon? Are they willing to pledge that they will conduct business in a more honest manner? We could keep going around and around about this to no ones satisfaction. I will drop this matter now. I just hope they will change their practices for the better. This was not a misunderstanding as stated above. This was blatant disregard for what they published.(How can you really trust what they say when the reply above is not even proper grammar. Whoever wrote it evidently does not realize that you are supposed to capitalize the first word of each sentence. Is it a "Freudian slip" that he/she types "satisfiction" rather than "satisfaction?).Final Business Response we have refunded [redacted] not just some of his money but all of the money he paid. we did this in the interest of customer satisfiction. as we all know mistakes can happen and we do understand that there are always two sides to a story. we at Champion Chevrolet strive for 100 % customer satisfaction and would hope that [redacted] understands this and will accecpt our refunding of all of his money our apology for this misunderstanding.

Champion Chevrolet Collision Center made substandard repairs to my vehicle and caused additional damage to paint surfaces.Multiple defects of workmanship in the new paint and body work, such as misalignments of both fenders and headlights, pits and dirt embedded in the new paint, as well as deep scratches and sanded/dull spots under the new clear coat where they failed to properly finish and apply paint before applying the clear coat, so the entire new paint work needs to be redone. The insurance work including my $500.00 deductible was $6829.61. I paid them and additional $836.58 for additional work. All the new paint work needs to be redone, body work needs to be redone to fix the fender and headlight misalignments. They also scratched the entire truck when they washed it, new and old paint; you can see where the used their dirty rags across new and old paint. The old paint needs to be buffed to remove the scratches they caused.Desired SettlementRefund for extremely poor work. $836.58Business Response [redacted] had contacted our Body Shop Manager, [redacted] and our Customer Relations Manager, [redacted] in regards to his concerns on the repairs completed by Champion Chevrolet Collision Center. [redacted] had brought his vehicle in to be inspected and his vehicle was extremely ditry and [redacted] had advised [redacted] he needs to have the vehicle cleaned so they could perorm a proper inspection his vehicle concerns. [redacted] set up a time for [redacted] to wash his veicle and inspect it. [redacted] failed to show up or contact [redacted] for his appointment. [redacted] then contacted [redacted], owner of Champion Chevrolet. [redacted] set up a appointment with [redacted] to inspect his vehicle. [redacted] brought his vehicle in and [redacted] and [redacted] went over his concerns and agreed to make the adjustments to his hood for a fit concern and to also have the vehicle paint buffed by a local outside business automotive deatial facility. [redacted] agreed with [redacted] to allow Champion Chevrolet Collision Center to perform this on his vehicle. [redacted] had advised our Body Shop Manager [redacted] that he would like to contact his insurance company first and would get back to [redacted]. I just spoke with [redacted] and as of this date and time [redacted] has comntacted [redacted] to set up a date to perform the agreed upon repairs. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] reneged on his offer wash my truck in order to inspect it and threatened me as follows: "[redacted], don't play games with me, I'm trying to do you a favor, you are going to make me upset and I'm going to turn you over to your insurance company. Based on that extremely poor "customer service" I decided not to allow [redacted] to humiliate me any further and sought for the third time to speak with the General manager instead. When I met with [redacted] he and [redacted] did not want to acknowledge the misalignment of the fenders and headlights. They did acknowledge the poor work on the lower right corner of the front fender and the poor work on the entire left deb side. They would not acknowledge the dirty paint work with fish eyes that need to be redone, instead, they acknowledged the scratches they caused to the entire truck when they washed it and offered to have it "detaile" at an outside shop. [redacted] instructed [redacted] to seup an appointment and to open a repair order so we would know exactly what we were going to agree to before beginning repairs. I met with [redacted] the next day and he refused to open a work order as instructed by his superior and againg refused to do anything about the misaligned fenders and headlights. I insisted on having something in writing. [redacted] wrote on a blank piece of paper six item they would do. However, this six-item list falls way short of correcting the faulty workmanship on the body work done to the fenders and headlight, and falls short in correcting the dirty paint job which has dull sanded original paint under the new clear coat because they failed to apply an even coat of black paint before clear coating, therefore a "detail fall way short of correcting the poor paint job issue. I had the truck inspected by two other body shops and they agreed that the fenders and headlights are out of alignment and discovered on visual inspection that the left fender is bent at al least one mounting point, the left headlight is adjusted as far as possible to the right to compensate for the fender being bent to the right, and the right headlight has a crack on one mounting point. In order to correct the fender/headlight alignment issues the grill and headlight have to come off and then the necessary adjustments/repairs/corrections on the fenders can be done before reinstalling the headlights and grill. The poor paint job needs to addresses appropriately, that is to repaint as buffing out ins not going to remove the dull/sanded paint under the clear coat or the fisheye pits. Because [redacted] failed to obey the directive issued to him by [redacted] to open a work order, and is not willing to properly address the faulty work, I'm hesitant to allow him and his crew to continue to shortcut the repair on my truck. I request a refund as previously stated, and additionally, due to their unwillingness to acknowledge the fender, headlight, and paint issues, for Champion Chevrolet to cover the costs for a reputable body shop to correct their faulty work.Thank you,[redacted]Final Consumer Response Wednesday, April 27, 2016[redacted]PresidentChampion Chevrolet800 Kietzke Ln.Reno, NV 89502Dear [redacted] Sr.:Thank you for your reply. I expect nothing short of excellent customer service and excellent work at this point. I have contacted my insurance company and we will be there on Thursday, April 28, 2016 at 03:30 PM.Below is the list of faulty workmanship items that require repair, replacement and/or correction:1. Align both fenders to factory specifications. Factory specification is 3mm to 4mm. Currently, both fenders spread outwards at the front, the right side is worse.2. Remove body filler remnants from right fender above the area where it meets the front bumper.3. Repaint right fender due to missing paint and embedded dirt.4. Replace left headlight, it is cracked at the top mounting bracket.5. Align both headlights to fit fenders, currently both are misaligned, the left side is worse as it sticks outwards at the top, the right side does not match the fender contour.6. Replace hood: it is bent on the right side. This is a brand new but defective/damaged GM hood. It should not be bent or repaired with body filler. Paint new hood making sure there is no embedded dirt or "fisheyes" as with the current one.7. Front bumper, remove all embedded dirt and repaint. There is a nick on the left side corner panel, repair before repainting.8. Left bed side: remove sanding scratches under the paint where body work was performed, remove all embedded dirt, repaint entire left side of bed and make sure the paint covers dull sanded spots, replace rock guards and Z71 decal, make sure rock guards are installed properly.9. Right bed side: It has dull sanded spots under the clear coat. Repaint entire right side of bed and make sure the paint covers dull sanded spots, replace rock guards and Z71 decal, make sure rock guards are installed properly.10. Paint, buff out scratches caused to original and new paint by careless car washing by Champion Chevrolet Collision Center personnel.11. Refund 0.8 hrs. for rear bumper removal and reinstall, this is a duplicate charge as the body shop charged both my insurance company and me for the same work.Other: There are two rock chips that were ignored during the repair, one on the tip of the right fender, and one at the top rear of the left bed side. I need these rock chips not to be ignored and to be filled-in before repainting both areas. I do not want anything for free, please provide a written estimate before repairing these rock chips.I look forward to meeting with you and your body shop manager to bring this matter to a close.Sincerely,[redacted]Final Business Response [redacted] has brought his vehicle back to our Body Shp and is working with [redacted] to resolve his concerns. The vehicle was dropped off on 05/02/2016 and the repair order (27531) was written. [redacted] has picked his vehicle up on 05/11/2016 and accepted the repairs. [redacted] is going to bring his vehicle back on 05/13/2016 for some additional touch up that was not part of his original concern. On 05/20/2016 [redacted] has an appointment to bring his vehicle in for the full detail to be completed by Sam Sparkle Automotive Detail here in Reno.

I bought a new, 2015 van about a month ago. There were to be 3 add-ons: tinted windows, back-up camera, and keyless door entry installed. The camera no longer works, nor will it stay attached to the rear view window. It dangles from a cord in front of the window. The keyless fob rarely (intermittently) works, neither from the exterior or interior. I often have to crawl across to the passenger side door. The manual door lock does not work. So there is often no exit--except from the passenger side. The back cargo door key no longer works. [redacted], the general manager won't return my calls, and when I drove to the dealership with my complaints, I was told to leave. I originally dropped the van to the service dept. to have the 3 items on the Due Bill done--and was never told the work would not be done by Chevrolet, but from a 3-rd party vendor. When I talk with the people at Reno Auto Sound, where the work was done, they admit the work/parts were sub-standard, but say they were told to do the work cheaply.Product_Or_Service: City Express VanDesired SettlementI want Chevrolet parts and work done on the vehicle. I was never told the parts would not be Chevrolet parts, nor that the work would be done elsewhere. I want the automatic entry to always work, the keys to work, the camera to work and not fall off, and the manual door unlock to work. I want the roadside assistance I was promised, and I want all my phone calls returned. I want everything that I was promised on the DUE BILL to work, the warranties to be honored, and the "Services Available -----Business Response WE HAVE BEEN IN CONTACT WITH [redacted] AND WILL CORRECT THE ISSUES SHE HAS WITH THE VEHICLE THAT IS NO PROBLEM AT ALL. HER APPOITNMENT IS MONDAY THE 25TH ALL ITEMS WILL BE CORRECTED TO HER SATISFACTIONConsumer Response Specifically, I have asked [redacted] to put in writing what he assured me verbally on 1-19-16 when I brought the van into Champion to show him and the service dept. the problems. I need in writing that: ALL GUARANTEES ON "CUSTOMER ACKNOWLEDGEMENT FORM" DATED 11-28-15 TO APPLY TO AFTER-MARKET ADD-ONS. ADDITIONALLY, ANY PRODUCT WARRANTIES THAT COME WITH ADD-ONS TO BE GUARANTEED BY CHAMPION CHEVROLETALL "LIGHT DUTY TRUCK 'WARRANTY AT A GLANCE'" TO APPLY T0 AFTER-MARKET ADD-ONSALL SERVICES IN "CHAMPION CHEVROLET SERVICES" DATED 11-27-15 TO EXTEND TO AFTER-MARKET ADD-ONS. THIS IS TO INCLUDE, BUT IS NOT LIMITED TO, COURTESY TRANSPORTATION WHEN ANY WORK IS BEING DONE ON AFTER-MARKET ADD-ONS.Additionally:I NEED TO START RECEIVING A WORK ORDER, SIGNED BY MYSELF, ON ALL WORK TO BE PERFORMED ON MY VEHICLE, INDICATING WHERE AND BY WHOM THE WORK IS TO BE PERFORMED, ESTIMATED CHARGES (IF APPLICABLE), ETC. WORK IS TO BE PERFORMED IN A REASONABLE TIME FRAME.[redacted] agreed on the problems and the work that needed to be performed. Specifically:the manual driver's side door lock/unlock was too tight and no longer functioningthe manual key no longer opened the rear cargo doorthat the back-up camera that had been attached to the rear view mirror no longer functioned, nor would it remain attached to the rear view mirror (it would be removed entirely)that the key fob (keyless door entry), while it currently works intermittently, needs to be corrected to always workthat the key fob would be reconfigured to open the driver's side door with one click, and the remaining doors with 2-clicksAdditionally, when I inquired why I do not have an odometer, they said the van hadn't been changed when I bought it. (I did not totally understand, but they said the fuse-in is still showing.) They agreed to fix that.[redacted] told me to set an appointment with him to have the work done. I have left a voice message with these requests, 9:15, 1-21-16.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Just moved into this city from VA Beach, VA on terminal leave from the Navy. I brought my 2010 [redacted] Impalla in for a repair to the rear window and was quoted $799.00 for the repairs. I was waiting and a sales rep talked me into selling my car for a used 2006 [redacted] Commander with low miles for the same monthly payments that I was making. They told me that they would pay off my current loan for the Impalla and all would be ok! Contract was to pay $1500, for tax and licensing and then a monthly payment of $450.00 which is $250.00 over cost of prior loan. I thought I could afford this but when the credit reports came back and even using my existing company told me that they took me for 100% of the cost, I became very concerned. I did give them a check for $1100. for the balance but after learning of all this I canceled the check and have not heard from them since. In all this, they delayed the delivery of the [redacted] by almost two weeks, when all titles and insurance were transfered to that company. So for two weeks I was driving illegal and felt very uncomfortable about it all. They did midway through, give me a loaner but fought tooth and nail to get the [redacted] and get the Impalla paid off. After that, the sales person would not contact me, he contacted my wife only! The Sales manager would contact me in behalf of him but would only call my wife not me! I know that due to little knowledge of contracts in this sense, that I got taken, I would like something done or looked at so no other Military Person or anyone else gets taken advantage of.Product_Or_Service: [redacted] CommanderAccount_Number: [redacted]Desired SettlementI would like the [redacted] Balance of the [redacted] revisited and the cost and payments reduced. This is hurting us as a now retired military family and I feel that the dealership saw a paycheck and took advantage of us with this in mind. If that is not the case, then why so would dealer/sales not want to deal with me personally and only deal with my wife? Too many things do not add up here.Business Response The customer is mistaken we actually spoke with him several times throughout the waiting period as well as speaking with his wife. We really go thru our vehicles before we deliver them We had to order an item that took a little longer than we anticipated. We did offer the customer a loaner car while he was waiting.[redacted] is a guide only. There is no renegotiating the deal after the fact for the customer or for us the dealer. The deal is final he signed his paperwork his contract is with the bank now. He can look into refinancing the vehicle to possibly lower his payments but that is out of our hands and between him andhis current bank

We purchase a used 2014 Chevy Suburban approximately 3 weeks ago. We had let them know that we did not want to spend more than $40k. They sold us the car for $39,800. The finance guy was just throwing papers at me to sign as fast as possible as it was at a "tent" sale, off location. He just kept trying to sell me an extended warranty over and over. I refused over and over. After we signed all of the papers and I was looking at the documents at home, I saw that they charged me an additional $1,500 for "MaxxGuard Protection" on top of the $39,800 that we had agreed on. This additional amount was now taxed and financed which would really make it a higher fee after the finance term. I had asked the finance guy what "MaxxGuard" was when we were signing papers. He only said that it was "mandatory" and "included". So as a result I did sign for this, not knowing exactly what it was. When I called the sales person to tell him that I wanted this charge off, he indicated that they automatically charge everyone for this service as they protect each car before they sell them. I told him that I would not have bought the car if I had known about this ridiculous "mandatory" charge. I also asked how they could do that and how they could charge people for something that they did not ask for, want or really need?? He said I could talk to the finance guy. My wife and I each spoke with the finance guy ([redacted]) who was short and explained that he could not take this charge off. He indicated that the sales guy ([redacted])should have explained this charge to us. The sales guy said that the finance guy should have explained this to us?? This seems like very shady business practice. I have since called the sales guy and texted him with no response I am very upset and just want this additional "sneaky" fee taken off our loan.Product_Or_Service: 2014 Chevy SuburbanOrder_Number: [redacted]Desired SettlementI would like this additional fee which was not fully explained or approved taken off of my loan. Thanks.Business Response IN RESPONSE TO THIS COMPLAINT WE HAVE ONLY SPOKEN TO THE WIFE NOT TO [redacted] . SHE IS NOT ON THE CONTRACT SO WE ARE LIMITED IN WHAT WE CAN SPEAK TO HER ABOUT.EVERYTHING WAS DISCLOSED AND INITIALED BY [redacted]. WITH THAT BEING SAID I SPOKE TO [redacted] MYSELF AND TOLD HER TO PLEASE COME IN WITH HER HUSBAND SO I COULD EXPLAIN THE BENEFITS OF THE PRODUCT. SHE WAS SUPPOSED TO GET BACK TO ME AND I NEVER HEARD BACK FROM HER I EVEN HAD THE SALESMAN CALL AND ASK HER TO COME IN AND SEE ME. WE HAVE NO PROBLEM REFUNDING THE PURCHASE PRICE OF THE MAXGAURD. THE REFUND WILL GO DIRECTLY TO THE FINANCE COMPANY AND WILL BE DEDUCTED FROM THE BALANCE OWED.THE CUSTOMER MAY CONTACT US AND REQUEST IN WRITING A REQUEST TO CANCEL THE MAXGUARD AND WE WILL FOWARD IT TO THE FIANNCE COMPANY.

I took my 2004 [redacted] Ram back to the dealer for service that I believe is covered under the warranty and my truck was kept by them for about 2 weeks and then a transmission service was all that was done, costing me $500. When a power train issue was the problem. I believe the work was not done because they did not want to do the work that was cover by my warranty. I ended up taking my 2004 [redacted] to [redacted] and the work was done right away with no problems costing me $2300.Desired SettlementI believe they (Champion Chevrolet) should be responsible for the bill for the service that they should have done correctly in the first place.Business Response Champion Chevrolet performed the filter service based on a [redacted] Manufacturer Service Bulletin 21-015-05 noted by the customer. After service was performed dealer road tested and verified repair. Champion Chevrolet guarantee's there work performed. If there is additional work needed and it falls under the extended warrnty it may be covered. Vehicle needs to be brought back to Champion Chevrolet for additional diagnosis.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The problem that I brought my 2004 [redacted] ram in to the dealer for two weeks to have fixed was not fixed it turned out to be the rear differential and was fixed by [redacted] for $2300 in 2 days.Final Business Response When your vehicle was at [redacted], they had the oportunity to call your extended warranty company for you to see if the repair they were recommending was covered by your extended warranty contract before repairs were started. Most exteneded warranty companies require the claim be opened prior to work being performed.This is all written in your extended warranty contract. We would suggest that you contact your extended warranty company and inquire if the repair that was performed is a covered repair under your contract and if you can submit a claim. Champion Chevrolet is not responsible for the cost of repairs charged to you by [redacted].

I took by truck in on December 23, 2014 to get the cruise control checked. I was called at 1:30 on the same day to tell me that the cost would be approximately 5 to 6 hundred dollars and they would have it done by 4:30 that same day. I was called back at 4:30 and told that my truck didn't run and that they would have to send to [redacted] to get part. Now all of a sudden another part of the truck was bad and they would make sure it was covered under warranty. Got the truck back on the 26th of December and cruise control worked good although the final cost was 712.00. My husband went to turn the truck on using our remote start and it didn't work so he came home from work and looked in our paperwork and discovered that there was a way to get it going again by resetting it. We brought it to [redacted] where we had the remote start put on and the technician there told us that the tech at Champion Chevrolet didn't hook the remote start back up he just shoved all the wiring up under the dash and you wouldn't know anything was wrong by looking at it. The tech also told us that if that wire had arced, it would have caused a fire in my truck. That is putting me and my family in danger. I told Champion Chevrolet and they kind of brushed it off saying that they would pay the bill at [redacted] to have it installed again. I went in today to Champion Chevrolet and spoke to [redacted] and was told that we would get out money back in a few days. I told him that this has caused me to lose 8 hours of my time, not to mention wear and tear on my vehicle and gas. He offered to buy me a tank of gas. I don't want someone else to have this happen to them. This tech that worked on our car evidently didn't think that if something was hooked up when the truck came in that it should be hooked up when it left. I felt like I was brushed off by them and I do have a person at [redacted] that I could use as a person of reference if they want to take this to court.Product_Or_Service: cruise control put onDesired SettlementI want the 712 dollars back that I paid this company for the suffering that I have endured by having to mess with this, and the danger that was imposed on my family.Business Response Champion Chevrolet has been in contact with customer. Customer had come back to Dealership and Champion Chevrolet filled there truck with fuel for the inconvience of coming back to town. Champion Chevrolet is also reimbursing customer for the expense incurred to reinstall wiring for remote start system. Champion Chevrolet appologized for the inconvenience of not reattaching the remote start after the repair was completed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I guess I have no choice but to accept their response. They are a big company and don't care about the customer. I spent 6 hours of my time and 3 trips to Reno to try to get my starter put back together. I guess that money I am out because of their incompetence. Plus the danger that my family was put in by a live wire being pushed under my dash because the tech never intended to put it back together. If that wire would have arced and caught on fire, my family would have been on fire too. Does that not matter to big companies? Are they to big to care about the customer.? I still want to be reimbursed for my inconvenience. It also took this company 2 weeks to get my money sent out when I was told it would be done in 2 days. I will never come to this company again and I caution anyone else to be leery of doing business with them.

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Description: Auto Dealers-New Cars, Auto Dealers-Used Cars, Auto Body Repair & Painting, Auto Repair & Service, Auto - Emissions Testing

Address: 5000 East Grand River, Howell, Michigan, United States, 48843-9101

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