Champion Cleaners

Pursuant to a Request for Assistance submitted by Mr [redacted] on May 24, 2016, an inspection was conducted and the subsequent Claims Assessment Report published on June 21, 2016.? As part of the Claims Assessment Report, the Claim Assessor’s Observations as well as the applicable guidelines of The Construction Performance Guide for New Home Warranty in Alberta were identified.? ? The Construction Performance Guide for New Home Warranty in Alberta was produced by the Government of Alberta “ to ensure that homeowners, builders, and warranty providers alike clearly understand their rights and responsibilities under the terms of the New Home Buyer Protection Act.”Our organization has processes in place for any homeowner that disputes a finding in their Claims Assessment Report.? ? In accordance with our processes, we received a complaint today from from [redacted] , Mr [redacted] wife, and have advised her that we will respond to her concerns by end of day on Friday, September 23, 2016.?

Complaint: [redacted] I am rejecting this response because:The business failed to address my points in previous response, and the business continues to act in bad faith.I will proceed with legal action as a result Sincerely, [redacted] ***

Mr [redacted] filed a Request for Assistance with The Alberta New Home Warranty Program on June 11, After an inspection was conducted by our offices, a Claims Assessment Report was released to Mr [redacted] on December 16, 2015.Of the issues identified in the Request for Assistance, issues were determined to require action by the Builder.Mr [redacted] approved the repairs on the issues requiring action by way of a signature/initial Our Claims Assessor & Technical Advisor inspected all repairs completed by the Builder and determined that all work completed by the Builder was acceptable.Mr [redacted] filed a complaint with the Complaint Officer on September 19th, and on October 3, we asked Mr [redacted] to provider us with further information Mr [redacted] responded on February 14, and our written response to Mr [redacted] was emailed to his attention on February 28, 2017.It is our position that any issues deemed to require action from the Builder as a result of the Claims Assessment Report issued on December 15, have been completed, approved by Mr [redacted] as acceptable and reinspected by the Claims Assessor & Technical Advisor.Mr [redacted] was also informed of his right to file an Arbitration as more fully set out in section K.(f) of his Home Warranty Certificate.

You have requested that we update our complaint with a desired resolutionFrom the choices you provided we would choose both "modification/discontinuation of an advertised claim" and "Other" categoriesWe would like Alberta New Home Warranty Program (ANHWP) to extend our warranty from five years to seven yearsWhen we took possession of our house, we were not informed be either ANHWP or the Builder, that there was a new seven year warranty option on the Building EnvelopeThe lack of advertising this option at the time we took possession has resulted in us not having 100% coverage offered by ANHWP.To reiterate, our desired resolution is for ANHWP to Provide the Seven Year warranty on the Building Envelope of our house

Mr [redacted] filed a Request for Assistance with The Alberta New Home Warranty Program on June 11, After an inspection was conducted by our offices, a Claims Assessment Report was released to Mr [redacted] on December 16, 2015.Of the issues identified in the Request for Assistance, issues were determined to require action by the Builder.Mr [redacted] approved the repairs on the issues requiring action by way of a signature/initial Our Claims Assessor & Technical Advisor inspected all repairs completed by the Builder and determined that all work completed by the Builder was acceptable.Mr [redacted] filed a complaint with the Complaint Officer on September 19th, and on October 3, we asked Mr [redacted] to provider us with further information Mr [redacted] responded on February 14, and our written response to Mr [redacted] was emailed to his attention on February 28, 2017.It is our position that any issues deemed to require action from the Builder as a result of the Claims Assessment Report issued on December 15, have been completed, approved by Mr [redacted] as acceptable and reinspected by the Claims Assessor & Technical Advisor.Mr [redacted] was also informed of his right to file an Arbitration as more fully set out in section K.(f) of his Home Warranty Certificate

Champion Cleaners did poor work, was dishonest about their billing practices and forgot to deliver my items on multiple occasions
I am a massage therapist and began using Champion Cleaners in January of this yearThey were hired to wash, dry, fold and deliver my business' laundryThey forgot to deliver my items on two different occasionsThey washed a brand new white sheet with a red cotton blanket and turned it pinkThey shrunk blanketsThe items were always folded sloppily and inconsistentlyMy headrest covers were usually wadded up and thrown in the delivery bagMultple times oil stains were found on the sheets as wellAlso, I was told there was a $minimum for the service each month and that the price is $3/poundThere is a $per load charge that was never explained to meThey promised to refund me $for one of the days they forgot to deliver my itemsI thought this was an insulting offer and felt completely taken advantage of but wanted a quick solutionThey

Champion Cleaners provided an excellent service and experience to me for my recent cleaning needsThey were timely in cleaning my delicate, hand made quilt, and it came out as good as newThey will forever be where I take items to be cleaned from now onSuper friendly staff, great customer service, quick turnaround time, and excellent cleaning services

Super nice people and they done a very good job on dry cleaning my comforter

Great service, went above and beyond to address a stubborn spot on a wedding gownKept me informed about the methods and progressHighly recommend!

Champion dry cleaners have always done a great job with my shirts and trousersThe staff are always very polite and greet you with a smileThey charge a good and reasonable price for their service

Great, friendly, and quick service!

Complaint: ***
I am rejecting this response because:The business failed to address my points in previous response, and the business continues to act in bad faith.I will proceed with legal action as a result
Sincerely,
*** *** ***

Friendly and prompt customer service, same day dry cleaning, convenient location

Pursuant to a Request for Assistance submitted by Mr*** on May 24, 2016, an inspection was conducted and the subsequent Claims Assessment Report published on June 21, 2016. As part of the Claims Assessment Report, the Claim Assessor’s Observations as well as the applicable guidelines of
The Construction Performance Guide for New Home Warranty in Alberta were identified. The Construction Performance Guide for New Home Warranty in Alberta was produced by the Government of Alberta “…to ensure that homeowners, builders, and warranty providers alike clearly understand their rights and responsibilities under the terms of the New Home Buyer Protection Act.”Our organization has processes in place for any homeowner that disputes a finding in their Claims Assessment Report. In accordance with our processes, we received a complaint today from from *** ***, Mr*** wife, and have advised her that we will respond to her concerns by end of day on Friday, September 23,

Excellent service, professional staff and great location
Rita M

Very professional & friendly Garnet repaired looked as good as it did when I purchased it Great seamstress

It was my first time there The lady that help me was very very nice she made me feel very welcome and reassured me that my problem with the clothes that I took would be well taken care of I will most definitely go back

Great customer servicedFriendly and efficient!

The New Home Warranty Insurance (Canada) corporation provides mandatory warranty as legislated by the Provincial Government? In addition to mandatory warranty we also offer optional products to our Builder Members to help to set them apart from their competitors? One of those optional products available to our Builder Members is extended building envelope coverage.Extended Building Envelope coverage must be purchased by the Builder Member prior to the possession of the home?

You have requested that we update our complaint with a desired resolutionFrom the choices you provided we would choose both "modification/discontinuation of an advertised claim" and "Other" categoriesWe would like Alberta New Home Warranty Program (ANHWP) to extend our warranty from five years
to seven yearsWhen we took possession of our house, we were not informed be either ANHWP or the Builder, that there was a new seven year warranty option on the Building EnvelopeThe lack of advertising this option at the time we took possession has resulted in us not having 100% coverage offered by ANHWP.To reiterate, our desired resolution is for ANHWP to Provide the Seven Year warranty on the Building Envelope of our house